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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 166 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

68%would recommend to a friend

Customers are saying

Customers are satisfied with the extended battery life and wireless charging capabilities of the Juice Pack Access External Battery Case. Many appreciate the protection it offers their phone, although some find the size and weight to be a bit substantial. The case's design is also generally well-received. A few users reported the case causing their phone to become warm during charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 166 reviews
  • Pros mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    I love this battery case!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless charging to your phone, and wireless charging to the case is incredible. I love this case so much, I bought two of them. I use 3-4 phone batteries a day at work, and these help me stay on the move!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Access to Lightning port while charging!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the extra battery time it provides as well as the fact that I can charge both the battery pack AND my iPhone via the USB-C port on the battery pack. This leaves the Lightning port free so I can connect accessories if I wish.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as advertised.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only real complaint I would have with this is that it did not charge my phone back up to 100%. In the past, the Mophie chargers would charge up to 100%, but this one only charged to about 80%. We'll see, that was the first time I used it, so we'll see if any future charges do the same.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case because I was volunteering at an all day function. This case provided power to my phone when needed by early afternoon so that I could maintain power through the late evening without worry.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 3 out of 5 stars

    not a full charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I’d get a full charge but only get a couple of hours of charge. Very disappointing and a heavy case

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Eh

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay, not great. Bought it thinking my phone would last all day when I went on my vacations. Only gives your phone a little boost. So don’t depend on this to get you through the day. I still had to rely on my portable battery pack. Also not very durable. I’ve dropped it from my bed to the floor and it has pieces missing. Along with it cracked the back of my phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing. It basically extends my phone battery from 1-day to 2 full days. I would recommend this for anyone and everyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not protect iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several Mophie Juice Packs through the years, and this one isn't as good. Older models would automatically charge when needed. I did not realize these provided zero protection. When I removed the case I discovered my iPhone was shattered. Why would Apple make a glass phone and why wouldn't Zagg/Mophie provide more protection?

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Mophie fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They changed the charging input on these which makes it a bit more inconvenient, especially when convenience is the reason you have it. Otherwise, great help at the end of the day to charge your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for charging your phone on the go!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how light weight it is, holds a great charge for a long time to super excited to continue using this product. Excited to see what else they come out with!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The way this case works is that it’s the same Qi tech that the wireless pads use. The lightning port is open so it does leave the chance got wired EarPods to be used. Overall, solid case

    I would recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Mophie Iphone XS Max

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone charging case. Open bottom allows for charging with lightning or Usb C cable. Wireless charging is also a nice feature.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great product for chargering

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use the mophie products for extra battery life. They are very reliable and work great!

    I would recommend this to a friend
  • Cons mentioned:
    Heat, Size

    Rated 1 out of 5 stars

    Great idea terrible execution

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really Inconvenient how big the case is, even including the idea that's it's a whole other battery. Not enough milli amps per hour for the price, and really heats up your phone and in fact doesn't even charge it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice case, let’s your phone being charged when your phone is about dead, just turn it on when your need power..

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good new design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery pack case if you use your phone a lot. New design allows access to headphone port without an adapter

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average battery for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used charging cases before and I was looking forward to buying this as my phone’s battery had deteriorated a bit. I’m mixed on this case. On one hand it feels great, is well-made and charges relatively quickly. On the other hand, for about $70, it only adds 40% to your battery which is not much.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love having a built in back up battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a real estate agent and my phone is always dead. Love having a back up battery built right in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Read

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gives an iphone just 40% extra battery and i dont know if its defective or wat. Dont expect to fully charge. I bought it for 70$ and it works for me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great charging case for iPhone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case works well for the iPhone XS. Very helpful for long work days. Uses a USB- Type C connection to charge

    I would recommend this to a friend
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