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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 166 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

68%would recommend to a friend

Customers are saying

Customers are satisfied with the extended battery life and wireless charging capabilities of the Juice Pack Access External Battery Case. Many appreciate the protection it offers their phone, although some find the size and weight to be a bit substantial. The case's design is also generally well-received. A few users reported the case causing their phone to become warm during charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 166 reviews
  • Rated 3 out of 5 stars

    Ehh.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s says it’ll assist up to 25 hours of battery life but it doesn’t. The case is durable and sleek. It still comes in handy when my battery is low. Overall I enjoy the case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great! Hard to know when its off or on!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It woks great but I wished it was easier to know when it was on!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice charging case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    since it is an apple made and authorized case it is integrated with ios. as in the phone knows what lvl of power is left in the case and displays it in widgets screen. the phone treats the case differently then a non apple case. (theres an apple chip in the case)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not great but not terrible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lasted me for a couple of months, but soon couldnt hold as great of a charge. For the time that it did work, it was very useful

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Not impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with this external battery case. All it did was make my phone super hot.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    To haevy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is too heavy and it does not give the battery to value the heavy to hold

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gets hot and struggles to charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems as though it doesn’t charge but keeps the battery level steady. Also gets very warm.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mophie Juice Pack extra battery

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mophie Juice Pack Access is a perfect lightweight model of their bonus battery case line and they offer decent quality with good phone protection.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wish it charged with a iphone charger

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comes with a separate cable to charge. If you lose it you would have to buy a new one

    No, I would not recommend this to a friend
  • Cons mentioned:
    Size

    Rated 2 out of 5 stars

    Bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes the phone bulky and just plug your phone into an outlet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had multiple mophie cases over the years & I loved them all but this one by far is the worst. I left my house at 7:30 this morning with a 74% battery & at 9am my phone is still stuck on 86% with 1 light left on the case. I don’t know if maybe I got a defective case but my brother who has the same phone & case has the same problem. Anybody else have this problem? Is there another option for a mophie case for the XS??

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    cases are an excellent investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son but he actually did not want it. I still gave it a 5 star rating because I've used a mophie case for years. They are well made and worth the money.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Additional charge is not much

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good as a protective case but does not meet expectations for additional charge

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 1 out of 5 stars

    Not very efficient

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to hear about this product. Connectivity, features, capacity, and design are nice. However, I did not find this battery to be efficient in charging an iPhone X. Item was returned and I am using the Apple Smart Battery case for the iPhone Xs.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ehhh, but it works.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only gets you about an extra 30%. Not as good as the old models, but definitely not bad !!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expected more from this for being a 4000mh charger. It will overheat

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery recharge didn’t last too long. The lighting port access was great

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It wasn’t as good as Advertised

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is not powerful enough to fully charge your phone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very handy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mophie juice pack comes in very handy after the charging port broke in my iPhone X. It’s nice because you can turn the case off&on for when you need it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but not for me, wireless charges I don’t like

    I would recommend this to a friend
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