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Customer Ratings & Reviews

mophie - Juice Pack External Battery Case for Samsung Galaxy Note9 - Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 93 reviews

82%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-12 of 12 Reviews
  • Rating: 1 out of 5 stars

    A nightmare to remove!!

    Posted
    KevinPhoenix
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I always enjoyed using the Mophie Juice Pack. Functionality-wise, it gives you the extra power needed to ensure that you get through the day on an otherwise questionable phone battery. I've owned such a case for nearly every phone I've ever owned. My current phone, the Samsung Galaxy Note 9, was supposed to be no exception when it comes to slapping such a case on. While the case does work well as intended; what no one seems to have mentioned, is that when you want to REMOVE the case from the phone, doing so is a total nightmare! I followed the instructions precisely, and the phone did NOT want to budge. It got to the point where I was pushing and pulling on the phone with all my strength, all while trying to keep that top half of the case pulled back away from the phone. I was pushing my thumb upwards from the bottom of the phone so hard that I inadvertently slid my tempered glass screen protector out of alignment, essentially ruining it! By that point, I was genuinely freaking out and only after my adrenaline spiked, was I finally able to get that case off. I was seriously afraid I had damaged the phone itself in the process. Miraculously, that didn't happen. Bottom line, stay away from this case at all costs unless you plan on leaving it on the phone 24/7 forever. Suffice it to say, I returned it. I wanted to like this unibody design, I really did. But now I'm wishing they had kept the two connectable upper and lower case halves they normally use in their Juice Pack cases. At least with those, you get good leverage for both insertion AND removal without fear of burning a couple hundred calories and shouting more expletives than a sailor trying to take it off!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Definitely not worth the money

    Posted
    NIghtman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    While this battery case functions well and even feels nice on the phone, there is no way the size of the battery justifies the price. I don't often return things, but this product I did because the battery was smaller than what the Note 9 has internally and failed to fill it more than 30% or so.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not fully charge

    Posted
    Shanay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I paid $109 plus tax for this charging case that claims to have up to 36 hours of batter life. That is definitely NOT true. This charger only gives me just short of a half of battery. This charging case cost way too much money to not deliver at least one full battery on a charge.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After having the case for almost two weeks, it would only charge my phone 30-40%. Then the case would die. Not even enough to make it worth tuwning the case on or putting up with the extra weight or bulkyness of the case.

    No, I would not recommend this to a friend

    • Brand response

      mophieSupport

      We're sorry to hear you've had this experience with us, and appreciate you taking the time to express your concerns. We'd be happy to discuss alternative solutions with you. Please give us a call at 888-866-7443. Thanks. mophie

  • Rating: 1 out of 5 stars

    Doesnt give life specs describe

    Posted
    Jevans2966
    • My Best Buy® Member

    I've bought this juice pack and noticed the life of the pack didnt last as long as the specs described, I took it back and got a new one and it's the same story. Very disappointed and will be taking the pack back... 100 dollars is a RIP off

    No, I would not recommend this to a friend

    • Brand response

      mophieSupport

      We're sorry to hear of your frustrations. If you feel your juice pack isn't working as it should, please reach out to our Technical Support team at 888-866-7443, as they can best advise on a solution. mophie

  • Rating: 1 out of 5 stars

    In theory good

    Posted
    Whereismyoven
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    In theory good but failed after a couple days. Mophie is sending a new one but it has been a week and still waiting. Maybe for a $100 they could have sent faster than snail mail ups mail innovations via USPS.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    not good at all

    Posted
    trojan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    very disappointed that this time mophie didn't meet my expectations nor the things stated on the packaging box, thisjuice pack only gave me an extra 30% of my battery

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    not goo product

    Posted
    sassy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    i bought not even week ago and it stopped working so i am not happy i paid $79.99 which is very bad customer service

    No, I would not recommend this to a friend

    • Brand response

      mophieSupport

      We're sorry to hear you've had this experience with us, and appreciate you taking the time to express your concerns. We'd be happy to discuss alternative solutions with you. Please give us a call at 888-866-7443. We hope to resolve this soon. mophie

  • Rating: 1 out of 5 stars

    bad battery case

    Posted
    Bestbuycusomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    this battery case is no good it only gives like 35 percent battery charge

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It does not charge

    Posted
    Dano
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought the mophie for the note 9....it does not charge on a wireless charger as advertised.

    No, I would not recommend this to a friend

    • Brand response

      mophieSupport

      The juice pack for the Samsung Note9 is compatible with most Qi wireless chargers. Please give us a call at 888-866-7443, so that we can assist you with a solution. mophie

  • Rating: 1 out of 5 stars

    not worth

    Posted
    joedirt
    • My Best Buy® Elite Plus Member

    I don't recommend it. if it will fell down it will break.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Charge

    Posted
    White1234
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This battery pack doesn't last long. Does dead fast. Not worth 80$

    No, I would not recommend this to a friend

    • Brand response

      mophieSupport

      We're sorry to hear you've had this experience with us. We'd like to make it right. Please give us a call at 888-866-7443, so that we can discuss a solution with you. mophie