Customer Ratings & Reviews
- Model:
- B12-30-10
- SKU:
- 6599662
Rating by feature
- Connection Quality
Rating 4.8 out of 5 stars
- Performance
Rating 4.7 out of 5 stars
- Setup
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the B12 32 x 8 DOCSIS 3.1 Cable Modem, particularly its speed and straightforward setup. Many users are happy with its overall performance and ease of use. The modem's compact size, sleek design, and reliable connectivity are also appreciated, with some noting excellent signal strength and the inclusion of a high-speed ethernet port.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed
Xfinity Replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced Xfinity XB6 -- nice and compact. Same speeds as the rental.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jason, Thank you for sharing your experience with the device! We’re glad to hear that the replacement for your Xfinity XB6 has been working well for you. It’s great to know that you’re enjoying the compact design and that you’re getting the same speeds as the rental. If you have any questions or need further assistance, please contact us at [email protected]. -Mitch
- Pros mentioned:Design
A Nice sleak modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great look and quality. Very modern and sleak. Had to return though because xfinity could not get the boot file right to allow for my full 2Gb service. Ended up going a different direction.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback, JMK13. We're glad you liked the sleek design and quality of the modem. We're sorry to hear about the compatibility concern with your service provider. If you ever consider Motorola again in the future, we’d love to assist in finding the right fit for your needs. We appreciate you giving us a try. -Mitch
So far so good, getting expected speed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from a really old (>10 years) DOCSIS 3.0 modem. Setup via the Xfinity app worked successfully. My Xfinity plan is 1.2G. The speed test resulted 900+ so I'm happy.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BooBooBear, Thank you for sharing your feedback! We’re glad to hear your setup went smoothly and that you’re seeing great speeds with your upgraded modem. If you ever have questions or need assistance, our team is here to help. -Mitch
Motorola is reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was time to upgrade my old modem and wi-fi connections. Motorola is my go to for modems & wif-fi equipment. It's been always reliable. This will be good for another 5 years.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AileenV, Thank you for sharing your experience. We’re glad to hear our modem and Wi-Fi equipment continue to be reliable for you. We appreciate your trust in Motorola, and we’re here to support you for years to come. -Mitch
I received a repackaged used modem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The box was damaged because the modem was incorrectly packed. The cable tie on the power supply was strangely wrapped, as was the actual wires from the supply. And, the password of the modem was NOT what was indicated on the bottom of the modem. In short, I was sent a modem that was NOT new. I had to do a (long reset - far more than the 10 seconds the instructions claimed) in order to access the modem's control page. I FINALLY got things working, and the modem appears to be fully functional. And, I got it for a good price. But, it really grates me that I did not receive the NEW modem I paid for.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi KirkK, I’m really sorry you had to go through all that — receiving a modem that wasn’t properly packed and didn’t match the listed password is frustrating, especially when you were expecting a brand-new device. It’s good to hear that you eventually got it working and that it’s fully functional, but your frustration is completely understandable. -Carlos
Awesome Motorola B12 Cable Modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the Motorola B12 cable modem is working flawlessly. We're very happy with it and everything is more responsive.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Dano64, We’re glad to hear the Motorola B12 cable modem is working well and that you’re enjoying improved responsiveness. If you have any questions or need support, we’re here to help. -Mitch
- Pros mentioned:Setup
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy set up fast Sad Bestbuy customer service is awful though
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Imact, Thanks for the great feedback on the setup and speed! Sorry to hear about your experience with Best Buy’s customer service. That can be frustrating. If you need any support or have questions about your phone, we’re here to help! -Carlos
- Pros mentioned:Setup
Amazing cable modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup, handles amazing speed. Setup was accomplished in less time than opening the box.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Xray, Thanks for the fantastic review! We're thrilled to hear that setup was a breeze and that your Motorola cable modem is delivering top-notch speed and performance. We love making things simple and powerful for our users! If you need any assistance, please do not hesitate to reach out, and we'll be happy to help. -Mitch
- Pros mentioned:Setup
Capable Modem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily connected to Xfinity internet service. I bought as a interim solution to internet connectivity issues and it served its purpose without breaking the bank.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback, Cheekysailor. We’re glad to hear the modem worked well as an interim solution and that it helped resolve your connectivity issues without breaking the bank. We always strive to provide reliable and cost-effective solutions for our customers.
If you ever need further assistance or have any questions, feel free to reach out. We're here to help! -Mitch
- Pros mentioned:Setup
My best buy so far
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best modem in the market right now because it is easy to setup with your internet provider.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your review, SohamP. We're glad to hear that your device was easy to set up and has been a great purchase for you. Enjoy your experience, and if you ever need any assistance, we're here to help! -Mitch
Was just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was just okay was a bit cheapy to be honest but looks better than the previous version
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Dann. We appreciate your honest thoughts, and we're glad to hear that you find the design an improvement over the previous version. Your input helps us continue to improve our products. We appreciate you choosing Motorola. -Mitch
- Pros mentioned:Performance
great modem and delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great modem but found one cheaper that still met my minimum functional needs
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your positive feedback, JamesW. We're glad to hear the modem met your needs, even though you found a more affordable option. We aim to provide great value, and it’s good to know you were able to find a solution that works for you. If you ever need any advice or assistance in the future, feel free to reach out! -Mitch
- Pros mentioned:Setup
Modem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.East installation . Had to call Xfinity to have them send a signal. Then done
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback, MarkS. We're happy to hear that the installation process was easy for you. It sounds like the signal problem with Xfinity was quickly resolved, which is great. If you need any further assistance or have any other questions, feel free to reach out. We’re always here to help! -Mitch
- Pros mentioned:Performance
New Modem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spectrum ran a new line. Had to update my modem. Product works great.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience, Guidojr. We're glad to hear the product is working great after the update. If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support! -Mitch
Replace your service provider’s modem with this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced the modem Xfinity gave us with this, and it fixed the stuttering snd packet loss i was experiencing while gaming, and increased my mesh network’s speed. This is well worth it. It was also very easy to set up.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for the great feedback, Nick. We’re thrilled to hear that replacing your service provider’s modem with a Motorola one made such a positive difference in your gaming experience and network performance. If you ever have any questions or need support, we’re here for you. -Mitch
Xfinity Modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed and working well as a modem. Xfinity helped.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi EvanH, Thank you for your feedback! We're glad to hear the phone is working well as a modem and that Xfinity was able to assist you. If you need any further help or have questions, feel free to reach out! -Carlos
- Cons mentioned:Compatibility
Not used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to stay with my other modem. This one was not recognized by my service. It was simple to hook up but i have no info for a review.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MichaelA, Thank you for your feedback, and we're sorry to hear about the trouble you experienced with your modem not being recognized by your service provider. We apologize for any inconvenience this may have caused you. For support, email us at [email protected] and we will respond within 3-5 business days. -Mitch
Good cable modem but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this Cable Modem. Worked great for a couple of days then problem occurred where slowness and disconnection from the Internet. Worked with Spectrum to troubleshoot which I ended up returning the device at Best Buy and got a free cable modem at Spectrum.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Tate, Thank you for sharing your experience. We’re sorry you had to return the cable modem. We’re glad it worked well initially, but we understand how frustrating the connectivity problems must have been. -Mitch
Looks great.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best looking modem. If your modem is not hidden then this is the best option.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jake, We're glad you love the design! A great-looking modem that performs well is always a plus. Thanks for your feedback! -Mitch
- Pros mentioned:Design, Ease of use, Speed
Great must have for speed and savings
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unboxing was straightforward. Included is modem, patch cable and power adapter. I followed the easy-to-use instructions and disconnected my current modem. I then proceeded to connect the new modem to the cable and plugged in the power. I waited for the few min for the white light to appear. Then I went into my Spectrum app and was unable to locate the modem. I then called Spectrum, and they took my “MAC Address” from the bottom of the modem or box. Then after 15 min it was activated. I then plugged in an ethernet cable to my router/wireless. The included cable was only Cat 5e and short. I am not sure since the spec is at most 1GB and this is able to handle up to 2.5GB. I installed just a 1GB (Cat6) cable. Then I ran a speed test on my 1GB connection. I was able to still get the same speeds as my previous modem. I like the fact that when greater speeds are released this can accept it without hardware change. Also, I like the $5.99mo I can now have removed from my bill. More importantly I like the look of this since it looks more discrete and looks like a small blue tooth speaker vs and ugly old school piece of plastic. Since mine sits on my desk it is more visually appealing. I do wish there was a smoother activation but that could have been on Spectrum’s side and not the fault of Motorola. Also, I do wish they had other colors like White or Blue to blend more with the surroundings.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for sharing your experience, KKCNIck. It’s great to hear that the setup process was easy, and it’s good that you could save some money on your bill with the modem. If in case you have other concerns or questions, feel free to reach out to us here. -Mitch
