Customer Ratings & Reviews

Reason I give this product a 3 Star is because it's the 2nd unit i own the first went bad after a week, 5GHz stored working, I'll increase my rating if this 2nd unit fictions properly after a month

This router modem is very expensive with only average performance. I am disappointed in motorola because I always felt they were the best. This model is not much better then the N-450 router at almost twice the cost. Try another brand.

I have had it for 15 days. Nothing bad. I was not able to install it myself. I had to have a cell phone to install it, I guess.

I purchased this because I wanted to save money for the modem instead of leasing from comcast, it worked great for about 6 months but them it started cutting my wi-fi connection, so i've been dealing for 3 months with comcast that finally came to my home and told me the problem is the modem, so reluctant because they wanted me to rent their modem I just tried replacing cables and dealed with it, but now its enough, this modem is only good for 6 months

After ten weeks of rock-solid performance, this router could no longer connect to the internet (it spent its last five days having sporadic drops). Upon troubleshooting with my ISP, my old router connected to the internet perfectly. Of course this new router of mine would die two weeks after my ability to return the device to BB has lapsed. Looks like I'll be sending a support ticket to Motorola and hoping for the best.

Originally purchased but not compatible with my TV, Home Theater System or home WiFi service ... we returned it for the another more compatible product but it may work for others!

It’s okay for a small space or large area with no obstructions. Signal is kinda weak in other rooms compared to other products.

Works but not the speed it says it does. While watching the program will loose signal. We have 100mbps. Netgear worked way better

It works an easy to set up - but I have a 2200 sq ft home and total the coverage is not very good. The use of an extender is necessary.

It seemed fine at start but with multiple devices and members. We noticed some bandwidth issues. Not sure what the reason was but we had to return it

I wish I didn’t buy this and keep the Xfinity router originally had. Seems to me that Xfinity will AD some sort of “blocks” to any router than isn’t theirs

The attachment did not fit. When I purchased the modem I told the person that I have AT&T service and I was instructed to call AT&T to connect the modem. To my surprised, I was told by AT&T that Best Buy should have known better not to sell any type of modem to any AT&T customer as it is against their rules. I had to return the product and only given a credit instead of a full refund. Not happy :(.

i have old netgear , i wanted to replace with fast speed one. but did not fit in my expectation.

I might have to return this modem the 5 g stopped working

I was having issues with my spectrum equipment and decided to get my own. I expected the 5g range to be better, but it’s average at best.

Great product when it's operating properly but I only had it a year and it's already failed other than that it works perfectly fine

This modem/router does not work with Activision game software, specifically the Call of Duty series on PC. Tried port forwarding, wifi, ether, removed firewalls, basically everything I could find online. Nothing worked when trying to connect to Call of Duty. Returned for a different modem and an hour later I was gaming. Pretty bad that (from what I read) the entire 7 series of Motorola modems don't play with Activision.

I purchased this item whenI had trouble getting my previous router/modem restarted after a Comcast power failure. I did get it working but, since it was four years old, I decided it was time to get a new one. The installation and setup with Comcast was relatively easy and everything was fine for about a week when a movie I was watching on Netflix stopped with a notification that I had no internet service. After verifying with neighbors that they had service, I tried unplugging and replugging the router which did not work. I finally called Comcast and they remotely restarted my modem. This happened three more times the following week and I was going to return it until I found out the return window given by Best Buy had expired. Another week went by with no problems, but then it failed again three times in less than 24 hours. I continue to have intermittent failures and each time Comcast has said the problem is with the modem and they have had to restart it for me. I have various items, including security cameras that are dependent on reliable WiFi so I am not happy with this purchase.

Works fine when its working. Went through two of these modems, both with different problems. One the 2.4ghz wifi broke, it was enabled but couldnt see the SSID even after hard reboot. The replacement unit kept restarting on its own for like 2-3 hours a day. Both on Cox Cable. Switched to ATT Fiber because of all the issues. Go fiber if you can!

This wifi router works great with xfinity. Only down side is it is not compatible with COD server.