Customer Ratings & Reviews

When modem works, it's fine. However, modem loses internet connection frequently and has to be reset. Regret purchase.

5G lasted 2 months and now I'm just using 40meg while my internet provides up to 100meg. Please don't buy this.

I’ve owned this for less than a year before having problems with connectivity. All of a sudden it doesn’t work and repeatedly kicks me off the VPN of my work laptop. And currently it has 0 Mbps download speed. AND it’s impossible to reach Motorola by phone for technical assistance. I thought I purchased this modem two years ago and maybe it was time to replace it but I purchased it ten months ago. Wouldn’t recommend this product or company.

This modem is really bad. I was getting constant buffering with 50 mbps Comcast internet service. I had to connect my computer to the modem with an ethernet cable to get a reasonable signal, otherwise I was constantly getting an unstable signal. Was not usable with DISH Anywhere app. Constant buffering and glitches even though I had doubled my upload speed from previous service. GARBAGE!

The product is only acceptable to Cox Communications paired with their most basic package. They will not allow anything better than the bottom tier despite the box indicating the modem exceeds their specs. Frustrating problem that is not the fault of Motorola but anyone wanting to use Cox for internet needs to know this.

Worked great until the 5 ghz band stopped working properly. Using the 2.4 ghz band for now.

I bought this to upgrade my home network because I have been working from home so much. First day I had to install my old modem back in place because I could not get my VPN connection to work. Contacted Motorola tech support and was told they had received numerous complaints about this model for VPN issues and they suggested I return it and get the next model up. I returned it and bought a different brand. That has no problems.

I don't see any way to get this to accept anything. There's not a way to get anything

Was not happy with this purchase. As far as all the details, I purchased an internet plan of 1GB, and my speeds were showing as 25 mbps. Range wasn't good. After a few months of using this router modem, it stopped working on me and I wouldn't get any wifi at all.

I pay for 150 mbps and only getting 10-15 if I’m lucky. Called my provider and when hard wiring works 150 mbps or better. I purchased the geek squad to help me they were basically no help at all. I guess there’s a reason I haven’t shopped at Best Buy in awhile and with here customer service and geek squad don’t think I’ll be purchasing anything from them in the near future. Buy Netgear great customer service and tech support.

Motorola has horrible customer service. I have to wait thirty minutes every time I want to speak to them just to get patronized. After using this router, the connection has not been smooth and there's a message saying my connection has timed out constantly. I have restarted the router more than five times a day.

Not as good as my previous Netgear and Comcast says its NOT compatible even when it says so on the box!

Firewall has nothing for logs to tell you what is going on. There is a bug in the firmware that blocks some traffic even when the firewall is turned off. EXTREEMLY limited device even for the low price. It provides very little in other features and the operation of it is clumsy at best. If this router has a name it would be Joe Biden... worthless.

not what i need for the purpose i needed for. returning it for something different

We were told by the store this wasn’t the correct product for our home. Geek squad sold is this.

It worked really great first 2 days and after that it started to drop WiFi couple of times a day and after a week or so it stopped working.

I work from home. I had intermittent problems with my work voip phone. The internet speeds were slow than expected and not all devices were able to connect. Don’t buy if you are anywhere near technically advanced. I purchased the arris and noticed the difference instantly.

Usually, you get what you pay for. Better spend more money.

Easy to hook up.. but it keeps loosing the internet... very frustrating!

2 days after activating whit Xfinity I started experiencing disconnection and slow speeds switch to netgear and all problems stopped