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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1980 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Dual-Band AC1900 Router with 16 x 4 DOCSIS 3.0 Cable Modem's ease of use, performance, and reliable connection. Many appreciate its strong signal, good range, and the combined modem/router functionality. Positive feedback also highlights the straightforward setup and the value for the price. While some users experienced issues with the 5G functionality and occasional buffering, the majority reported significant improvements in internet speed and coverage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,980 reviews
  • Rated 5 out of 5 stars

    Motorola Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works perfectly as a replacement modem for Xfinity. East to set up and excellent service through Motorola.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    think its powerful, doesn't take up a lot of space, had one before, it died after just under two years. I liked it enough to buy another one I would recommend to any person that needs a good router combo to buy this model. If I had to buy again I would

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent modem/router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed something with a stronger signal to reach one of the rooms upstairs and this one did it! I haven't had too many problems with it. Occasionally I'll loose the wifi signal with my phone but that could be my phone's issue. Easy to setup as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats the Spectrum Supplied Modem/Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After dealing with the Spectrum modem for four years at $5/mo. Total paid to them...$240...And getting a weak WIFI signal and constant buffering. I researched Modem/Router combinations... and this model came up as one of the best. I purchased it for Half what I paid, (and never owned) to Spectrum. A great decision...as it runs circles around the Arris model I previously had. I Highly Recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! It is faster than the last model I had of Motorola so far I’m loving the speed. I don’t have to worry about losing connection throughout my house like before.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Big Improvement in Performance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old router/modem was 4-5 years old and was not working as well as we would like. This Motorola Dual Band AC 1900 has more than doubled our download speed and improved the WiFi coverage in our house. We pay for 100 MBPS and now we are getting that and a little bit more. We like this product very much!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    THE WORST ROUTER EVER

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the worst router ever! Sorry this will be long. I read all the good reviews and went with this router! I didn’t know much about having my own router and didn’t really know much of what to look for in specs or anything like that. I went with this after reading the reviews and thinking that it would be good… I was wrong. Almost immediately my internet went out several times in a day. When I connected my tv to it and checked my phone the tv would disconnect from internet, don’t try to play the game and have it running on a smart tv that’s connected to internet at the same time… or else it would go out. I thought it was spectrum. As the technician came out and checked he said everything was all good, for about an hour after he left it was. Then it went out again, at that point I thought it was spectrum, I called them and they told me it was my router. I refused to believe a router I paid $150 for would be this big of an issue. But I conceded and bought a nighthawk, turns out it was this router as I’ve had the nighthawk for a month and have not had any trouble. This one will only work if you have one device connected at a time and don’t do anything else on any other device. It will not work if you watch a show and get sidetracked on your phone or anything like that. I would be on my phone and my Wi-Fi would go out and since I don’t have good service in my house I relied heavily on my Wi-Fi, terrible product taht I would never recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great reception.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my 10 year Motorola unit as it was losing signal. New unit works great, pulling full signal and supports two tv's, 3'tablets and 2 smartphones with no lag or slowing signal strength. I do recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent cable Modem/Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace a previous modem that had been hit with a lightning strike that took out the modem along with a computer and TV. The previous modem was this same model, and, since I was happy with it, I replaced it with the same model.

    I would recommend this to a friend
  • Cons mentioned:
    5g

    Rated 5 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Had this for about a month, had dual band. I don't like have 5G in my house, and I like the option of being able to disable it. Previously had a much older motorola version that lasted us years. Hoping this will be the same.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Just What I Needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged it in, Cable guy came and turned on the cable, And I had WiFi within 5 minutes. Easy to cahnge the passwords, and seems to easily support all my devices. Will pay for itself quick since I won't be paying to rent one from the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Minor hiccup with set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Comes with a pre-programmed password on the bottom of devise. Was able to get set up with xfinity. The only frustrating thing was the web address recommended for set up didn't work. Had to set up through xfinity app.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice surprise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router was easy to install for this senior. It started working right away, my speed is much better. Have not had any problems. Buying online and had my husband pick up at the store was also a smooth experience. Thanks Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this router so I didn’t have to pay a rental fee for one through xfinity. It has paid for itself in the money I have saved, I have control of the password and all if my devices work great. I have 4 tv steaming on it as well as two phones and multiple tablets.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    works with Xfinity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well for Xfinity internet. I have it in my living room and it's able to transmit well to my home office.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Modem Router Combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a spectrum modem and my 2 year old Belkin router! The difference is day and night. Super easy to set up, one 10 minute phone call to Spectrum to add it to my account and poof...... my speed and my wifi range improved and I had no drops in 3 weeks now. PERFECT!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Long lasting modem WITH wireless router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found Motorola products consistently lasting for more time than other ones. Especially, modem WITH wireless router. I don't need to run multiple wires for power and connections between modem and router if brought separately.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Reiew

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed and working good even with comcast. Would recommended with 1000 mbps internet speed u can get wired 700 mbps download speed

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    easy set-up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem router combo made a remarkable difference in my internet speed. I no longer have any time outs, specifically on my Roku which used to lag with my 10 year old Belkin(I know, relic). I wish I would have upgraded a long time ago.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as promised. Easy set up. If xfinity is your carrier give them a call so they will recognize the new equipment. No problems at all.

    I would recommend this to a friend