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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1982 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers highly value the Dual-Band AC1900 Router with 16 x 4 DOCSIS 3.0 Cable Modem for its overall performance, ease of setup, and impressive speed capabilities. Users appreciate its reliable connectivity and strong signal strength, ensuring a seamless online experience. The router's extended range and excellent coverage throughout the house further contribute to its positive reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,982 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Motorola review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick delivery this modem was very easy to set up, great instructions for the router portion. Price is great and the download speed is great for my service plan.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Speed

    Rated 5 out of 5 stars

    Easy set up high speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was extremely simple, within minutes I was reaching speeds over 300mbps now this is plugged in but on a wireless it has touched 200 so there are times you can get extremely fast with this. As a sidenote I do pay for 300 MB per second with Xfinity and it will exceed that number at times . The modem is located in the basement, the home has three levels and close to 4000 ft.² with over 10 devices and not one single delay. The four ports on the back add flexibility.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than cable company modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and fast speed. Best part was returning my Xfinity modem back to them and saving the extra fee on my cable bill every month. Money well spent!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid modem / router combo unit

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice modem / router combo. Does it's job well with good speed. Easy set up. Purchased for my daughter's apartment so I cannot speak to how good coverage is over a larger area (such as a multi story house).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good modem/router for Xfinity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice product. Purchased Motorola - Dual-Band AC1900 Router with 16 x 4 DOCSIS 3.0 Cable Modem - Black on July 2022 and it is working great.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance, Speed

    Rated 5 out of 5 stars

    An excellent router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router is exactly as described. I have wifi throughout my home, with fast speed and excellent reliability. Router works perfectly with WOW internet service in St. Pete, FL.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    replaced my Xfinity Router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my XFinity router that was costing me $14 / month to rent. I get just as high of speed from the 2 GHZ output as I did my XFinity router and the 5G is significantly faster. I had some initial issues with packet loss when I first set it up just on the 5GHZ network but after a restart through the Xfinity website and then a hard restart on the router itself, I have not had any additional issues. So far so good an on the route to save money once I get the rental removed from my bill. It was very easy to setup and to change the wifi names to my existing names so I didn't have to change any of my devices that consume the wifi signal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Returned for Refund and Went with Netgear C7000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a modem/router combo for a new Spectrum Cable internet installation in our house. I bought this Motorola and a Netgear C7000, which were both highly rated online, and let the Spectrum installer choose for me. He chose the Netgear device so I returned the Motorola for a refund. I'm sure the Motorola is very good, but I have no regrets keeping the Netgear, which is working great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fixed all connectivity issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After suffering for two years with the crappy router/modem from Spectrum I finally broke down and bought this. Now I feel so foolish for putting up with the old one! Since I hooked this up we have not lost connection on any device once with the old one we lost connections sometimes six or seven times a day and were always having to reset it as well..and it doubled the range of the old one as well. Both bands come thru strong even outside my house. We have a booster and don’t use it anymore...we are able to have PS4 online, a laptop gaming online and two more laptops surfing and watch Netflix with no issues all at the same time. I hope it lasts! But so far it is better than I had even hoped for.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance

    Rated 5 out of 5 stars

    Modem was really easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was very easy to connect and works perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Reliable Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work great. Speeds and overall performance have improved from my old unit. Has good coverage.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Speed

    Rated 5 out of 5 stars

    great performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up my Motorola modem and Wi-Fi router at the store. It was very easy to connect. All my equipment was on as soon as I typed in the router password. We had wireless connectivity for everything, including gaming and streaming movies. The Motorola modem/router gave us great speed on all devices. We ditched the Spectrum modem and router because we were having constant problems with them. Our new router gave us much better Wi-Fi performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Range

    Rated 5 out of 5 stars

    Works great with Xfinity Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Xfinity internet package with up to 150 mbps speed. This modem/router has been working great. I've been using it for a year now with no issues. My previous modems and Wi-Fi routers needed restarting often. I needed to restart this only a few times in the last 1 year, they mostly had nothing to do with the modem itself but more with the service. Plus, having a modem + Wi-Fi router in one device is pretty nice. Its range is very good as well. I used to live in a townhouse and this modem was in 1st floor, and I could comfortably use internet on my mobile devices on 3rd floor. We could easily stream 1080p content on 2nd floor. I didn't need boosters or anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4+Years Usage - Best So far

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using the device for 4+ years now. Never needed replacement as it suits my requirement and compatible with Comcast. Has been reliable companion so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Signal strength

    Rated 5 out of 5 stars

    Excellent product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it! I have a great connection in every room in my house. It has a strong signal and really works well. I really like Motorola product and have purchased other things they have made. The price was just right and I wasn’t looking to pay more than I did. My brother helped me research what was the best one. I will see how long it lasts to see if I would get another one in the future. So far, so good! I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Consistent WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best router I've had. My last Motorola from 2012 got much slower recently. I upgraded to this one and have not had any problems. My only gripe is that they now require your WiFi SSID to be 6 characters long. My wireless network that I've had for years and years is 5 letters long, so I had to update all of my individual devices to reflect the new SSID.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great unit great price!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this for awhile and it has been a great unit. Looks attractive, not too bulky and gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great speed, easy setup!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Motorola Modem/Routers for years. Bought this to upgrade my speed and coverage. Works exactly as described. Very easy setup too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem and router combo for xfinity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked great with Xfinity connection. I’ve noticed no loss in speed and saves me the rental from Xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Excellent WiFi/Modem/Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent WiFi/Modem/Router according to my initial experience (less than 6 months) with it. It achieves full speed, has been reliable, is easy to set-up and my ISP (SparkLight) activated it without any fuss at all (it was up and running pithing 90 seconds of them sending the activate command. This saves me from paying the ISP the monthly rental fee for the modem. It has 4 ethernet ports which is important to me because I have several devices the require Internet connections and they all only have ethernet connectors.

    I would recommend this to a friend
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