Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $139.99
Clearance
The comparable value price is $699.99

Customer reviews

Rating 4.3 out of 5 stars with 468 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers love the Edge 256GB (Unlocked) 2021 for its excellent camera, long battery life, and affordable price. They appreciate the high-resolution front camera and the powerful 4,500mAh battery with fast charging. At the same time, some customers have concerns about the lack of wireless charging, speaker quality, and occasional 5G connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 468 reviews
  • Rated 4 out of 5 stars

    Edge 2021

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smoothly, only hiccup was the exclusion of the tiny metal tool to open the sim tray. Went to carrier store and they wouldn't even let me buy it, such an important, cheap piece of metal.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Flpydnkydk, were so sorry to hear that you got concerns with your device. We would like to have the opportunity to investigate your feedback further. Kindly send us an email at supportforums@motorola.com. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    Great phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great phone till I wrecked it by dropping it in water

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    Motorola edge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent phone. Camera, speed and performance are superior to any device I've had. The price was incredible. I'll never spend the ridiculous price for a Samsung again.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    2 week review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note: this review based on having the phone for 2 weeks. So far, so good. Phone is fast. Screen is bright and vivid. I have a lot of apps on the phone, but that has not stopped it from operating properly. Be sure to GET A CASE for this phone. Although it looks good, it is very slippery. Good luck.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We are so thankful for giving us a positive rating, JO2424. Glad that you bought one of our phones and everything works for you. If you're interested, we'd like to hear your story and share it with other Edge 2021 users here: https://forums.lenovo.com/t5/motorola-edge-2021/bd-p/motorola_edge_2021_en. -Rizza MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    You won’t be sorry if you buy Motorola Edge 250G

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I wanted an Apple phone that is a g6 like this one by I was able to change the setting to a G 3 - 4. I love it and am glade that I bought this phone. Colors are clear and bright, Camera is superior to Apple pics are so clear and colors are so bright. It has a Google plate form and the security is very tight and protective. You won’t be sorry if you buy this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Worth the money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone at a great price. Blows away my old LG phone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    GREAT PHONE FOR THE PRICE!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I WANTED A PHONE THAT WAS REASONABLY PRICED,DID EVERY THING WELL AND TOOK DESCENT PHOTOS .IT OPERATES SMOOTHLY,IT HAS A NICE SCREEN,AND HAS PLENTY OF STORAGE.I COULD HAVE SPENT A LOT MORE BUT THAT WASN'T NECESSARY.THIS HAS IT ALL.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We are so thankful for giving us a positive rating, MOTOEDGE2021. Glad that you bought one of our phones and everything works for you. If you're interested, we'd like to hear your story and share it with other Edge 2021 users here: https://forums.lenovo.com/t5/motorola-edge-2021/bd-p/motorola_edge_2021_en. -Rizza MotorolaMobility

  • Cons mentioned:
    5g connectivity

    Rated 4 out of 5 stars

    Motofan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 5g goes in and out,not your fault.everything is great

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    A great upgrade!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had a week but so far so good. Was a Motorola upgrade for me. BestBuy was very helpful with the purchase & set-up. Camera seems to be very also.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Motorola

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and good phone easy to use and to take pictures

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Phonemoto, Thank you for taking the time to share your feedback with us. Glad that you like it and that you're enjoying the phone's specifications. To be up to date with our devices, please do follow our official community page: https://forums.lenovo.com/t5/motorola-edge-2021/bd-p/motorola_edge_2021_en. -Elle MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very nice phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from iPhone 13 Pro Max bought this phone for a secondary work line it is a Great phone for the money works like a charm and easy to use

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Nick, We are so happy to hear you had a positive experience using our Moto Edge 2021 phone. Your support and trust in us are much appreciated. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-edge-2021/bd-p/motorola_edge_2021_en. -Rizza MotorolaMobility

  • Rated 4 out of 5 stars

    CELL PHONE EDGE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hi i have not review this motorola edge phone yet. REASON IS THE SALES MAN LIED TO ME SAYING THIS PHONE HAS A SD MEMORY CARD SLOT IN IT. LAST WEEK I LOOK ON LINE AND FOUND THAT IT DOESNT HAVE ONE WHEN I TYPED IN CELL PHONES WITH SD MEMORY CARD. NOW I NEED TO MAKE ANOTHER 20 MINUTE DRIVE TO BEST BUY TO GET MONEY BACK BY WEDNESDAY.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone and for your feedback, GLAD. Yes, Moto Edge 2021 phone does not have any micro SD card slot but it has 256GB internal storage. If you ever need help, give us a holler or reach out to our official Moto Edge 2021 community page: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    This Best Buy store is the worst buy store!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is ok. It's not what I thought I was getting. Apparently the best buy in Montgomeryville PA doesn't change their products tags to match what's on display. I thought I was purchasing the newer model because that's what the card stated below the phone on display. This phone is ok tho. Just not what I was charged for

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new phone because I gave my oldie but goodie that didn't drop calls to husband. He had 4 phones and all dropped calls. This phone seems to be good as so far no dropped calls. My son helped pick it out and he said it might be better than his.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Leadline, We are so thankful for giving us a positive rating and we're happy that you're satisfied with your purchase. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2021/bd-p/motorola_edge_2021_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Motorola a good phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned and exchanged a phone purchased one week ago since the sim card cover was bent. Completed with little wait and without problems. (phone was within the 2 week return period).

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No Wi-Fi calling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a rural setting and I have to have Wi-Fi calling. Unbelievably this Best Buy Edge didn't have it. Yup! You can check the settings, manual, & blogs to see for yourself. I returned it and purchased same the model from Verizon, which had the Wi-Fi calling capability. If everything else is comparable to the Best Buy edition, the largest font isn't very large. My last phone was a Moto Z3 and it was sufficient. I'm also having a hard time making calls when not at home. Even 4 miles from town-it's a no go. The problem may be Verizon's. Don't know yet, but very frustrating. I can't even send texts in locations that I used to have coverage.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Sorry to hear this report, SkipsterQ. The Motorola Edge (2021) has been designed to support Wi-Fi Calling. However, Wi-Fi Calling is carrier-specific. Also, if you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Unlocked Motorola Edge (2021) does not support Wi-Fi calling on Verizon.

      Carrier-Locked devices like the Motorola Edge (2021) that you bought from Verizon will work with Wi-Fi Calling since it is exclusively made for the said carrier. If in case you have questions, please feel free to email us at supportforums@motorola.com. We are always there to help. - Mike MotorolaMobility

  • Rated 5 out of 5 stars

    n/a

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone is amazing ive always been a samsung guy, the moto edge is my new daily device, motorola please bring back the proximity sensor, a super amoled display would be great as well one more thing the mic/speaker muffles unless i remove my mouth away from the receiver hopefully that gets fix with an update overall great device

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing our product, Damon. We're always looking for improvements and we appreciate your feedback on our products, we'll relay the message to the team. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2021/bd-p/motorola_edge_2021_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Phone setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with Best Buy was great. James Gould is the person who went the extra mile setting up my new phone, transferring data and working out some issues. I deeply appreciate his knowledge, time, patience and attentiveness to me.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi user850774, thank you for the time reaching out to us. We're happy to know that you had an awesome experience with BestBuy. You may join our Motorola Edge 2021 community here:
      https://forums.lenovo.com/t5/motorola-edge-2021/bd-p/motorola_edge_2021_en. -Ythan MotorolaMobility

  • Rated 3 out of 5 stars

    Bait and switch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've contacted Best Buy about this particular item. They have listed as SD card compatible--- IT ISN'T. Do NOT believe the advertising on this app, you will expect a phone with expandable memory and it DOES NOT HAVE IT. Best Buy REFUSES to fix this misprint.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MotofanJames, The Moto Edge 2021 phone does not have any micro SD card slot. We appreciate you for letting us know about this. We will forward this to the proper people to have this information corrected. Should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. We'll be glad to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    New 2021 5g phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Motorola products before was really satisfied with the phones i got before and this new 2021 edge model i have now. Still getting used to it and figuring everything out on it.

    I would recommend this to a friend