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Customer reviews

Rating 4.7 out of 5 stars with 508 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers praise the MB7420 16x4 DOCSIS 3.0 Cable Modem for its ease of use, excellent performance, and affordable price. Many appreciate its straightforward setup and compact size, finding it compatible with various devices and ideal for streaming. While some experienced occasional connectivity problems and noted that the device can get warm, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 508 reviews
  • Rated 4 out of 5 stars

    Save money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product... over time will save money, no cable company rental

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, simple modem for small house. Fair price. I'd recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great modem at great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this modem along with an orbi wifi and highly recommend it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good performance, but potentially toxic odour

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this during Black Friday at $10 off to replace an aging cable modem. This performs very well -- setup with Spectrum was very simple, and my internet connection is much more stable than before. However, the modem emits a very strong 'burning plastic' smell since its unboxing, wafting throughout my home. I've been using it for over a week now, and it has not dissipated. It's quite bad, and for this reason I have decided to return this item.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When replacing my existing Netgear CM500 modem I INSTANTLY seen a download speed increase along with a reduction in ping. Had random connectivity issues with the Netgear machine. The MB7420 appears to have resolved that issue. Other things I like about this modem is the design. Stands without being pulled over by the weight of the connecting cables. The light on the front face of the modem are clear (unlike the CM500 which you can barely see) but not obtrusive (unbearably bright as with the Arris modems). I highly recommend this modem as an alternative to renting a modem from your ISP.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it needs to, but I get a maximum of 90 MBPS download speed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    rockville, MD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mehhhhh it was a ok modem. a bit slow for the price so i just went and purchased a better one online!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately the sales person told me the wrong modem to buy. This was my second trip. The modem seems okay

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It worked okay...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a decent modem but I needed something faster as I was cutting my cable and needed a gigabit modem.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just wasn't right fit for me. Would suggest spending more for the upgrade.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sav omg is a lot of money by owning no our own. Great brand.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    after 1 year the upload is starting to fail...rip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after 1 year the upload is starting to fail...rip!~

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to buy in Best Buy if you need this product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DID NOT WORK PROPERLY SO I TOOK IT BACK TO THE STORE

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not very good with Xfinity...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box advertises Xfinity recommended but barely worked with the service. One I turned my computer off, Xfinity would boot me off line. I returned this immediately and went back to using my Surfboard modem. Now my internet is back to normal and blazing fast.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    failed within 30 days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item purchased 6/5/17 and installed. Worked reasonably well for 2 weeks, then intermittent disconnects from Router started, and progressively got worse, until Router was unable to establish a connection with Modem. Cox (ISP) eventually confirmed that the Modern had unspecified internal errors.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good value, but did not meet my needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast told me this modem would not permit them to troubleshoot my service remotely. Only their brand would permit this. Good price though.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great for smaller plans.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn’t strong enough to handle the data plan from our isp. You’ll also need a router with this product. I would recommend finding a 2 in1 type of modem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance, Price, Speed

    Rated 5 out of 5 stars

    The Best Cable Modem for 75 bucks in 2016

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable rules modems! It's a Blindingly fast DOSCIS 3.0 (686 Mbps/Down 128MBps UP) Cable Modem that runs reliably cool & quiet and is fully compatible with all available Cable providers. It's a great Cable modem for around the $75 dollar neighborhood. At the heart the of the MB7420 is the Broadcom BCM3383 500mhz multi-threaded chipset (System on Chip) It's 100% DOSCIS 3.0 with an RF that FULLY Digitizes it's 1GHZ Data Stream! ADDED BONUS; In two years when the warranty has expired & your in need of a Science Project, GO TOMATO! This chipset is fully capable of running Everything PLUS Dual Band WiFi and Dual Voice lines. Open, plug in a $15 dollar Dual-band 2.4 /5.0 GHz IEEE 802.11N modem into the empty miniPCIe Slot, Give it the Tomato Flash, Load the right drivers and you can have a top of the line Mutant!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good product with a lingering odor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works fine but it has an odor that lingers

    No, I would not recommend this to a friend