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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 508 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers praise the MB7420 16x4 DOCSIS 3.0 Cable Modem for its ease of use, excellent performance, and affordable price. Many appreciate its straightforward setup and compact size, finding it compatible with various devices and ideal for streaming. While some experienced occasional connectivity problems and noted that the device can get warm, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 508 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Execellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Modem to replaced the one issued from Comcast. I am very pleased with the ease of setup, features and performance. I have a Linksys router with a Ooma Telo attached and everything works great (no compatibility issues).

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Basic Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great basic cable modem that works with Comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola - DOCSIS 3.0 Cable Modem is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced everything I could think of...even had the cable company out and do testing. Then one day it hit me, I had replaced everything but the modem! So I had a Motorola, worked well for 10 years so I replaced it with a Motorola. Could not be happier, internet outages are a thing of the past. I strongly recommend this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Increased our speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this thinking our modem had crashed on us, but it ended up being an issue with the router. We were so happy with the new speed from this modem though, so we decided to keep it! Easy to install/setup!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great my whole family love it. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for XFINITY internet, going good so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent, as is all Motorolla products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love anything to do with Motorola, they are the best. Got my first mobile phone when in Australia back in late 80's, never let me down. This unit is fast and was easy to hook up. Again great stuff!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems thus far. Easy to set up and all computers are staying online/connected to internet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great replacement for Comcast loaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace the Comcast loaner. It does a great job. It was easy to hook up and Comcast was able to verify it right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got hi speed broadband after 17 yrs of dial up....didn't know you could get your own modem (provider wants to "rent" you one forever). BB associate said this is the one he owns and is the one I should get and it was one of the lowest cost choices....will more than pay for itself in a few months.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem to use with Xfinity/Comcast. Easy to install and it works great. It has enough speed so it should last for years. If you are only looking for just a modem, I would buy this.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great update from older Motorola Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great update from older model. Had to update modem from older Motorola modem as per Comcast. Older modem was not fast enough. This newer modem works as advertised and meets the approval of Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I searched to purchase outright instead of renting from the cable company. Smart investment

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was great but it was dropping my internet. So I return and got a netgear.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new modem as mine was constantly disconnecting from the internet. This one works well with my router, and I'm able to run several devices at once with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem for a good price from Best Buy. It is easy self-install and good performance without daily reboots. Now I can get on with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Spectrum/TWC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, quick phone call with the MAC address to the provider, works flawlessly and incredibly fast. Worth the upgrade, and will eventually be a money saver.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great modem!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this modem so I could avoid service providers fees and it was set up easily and preforms great!! Works with Spectrum internet service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this to replace TW supplied Modem. It works better and is faster.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works great and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy set up. Definitely an upgrade over my last. Bonus of not paying the cable company for there unit and it works better. Very easy set up

    I would recommend this to a friend
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