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Customer reviews

Rating 4.7 out of 5 stars with 324 reviews

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Rating by feature

  • Connection Quality

    Rating 4.8 out of 5 stars

  • Performance

    Rating 4.8 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the MB7621 cable modem's ease of use, performance, and setup process, frequently citing positive experiences with installation and speed. Many appreciate its compatibility with various routers and internet service providers, as well as its reasonable price. However, some users reported occasional connection issues and noted the lack of built-in Wi-Fi functionality. A few also mentioned the modem's size and the need for sufficient channels for optimal performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 324 reviews
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and setup. So far it is running good with no problems and no dropped internet connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Easy and delivered quickly. Product i good quality and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with Comcast internet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On occasionally need to reboot it, maybe 2 times a year. I only wish it was DOCSIS 3.1, so I could get higher Comcast speeds (1 gigabit), but this was a lot cheaper than futureproofing for 3.1 at the time of purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Works as advertised.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supported by Comcast and works fine. A nicer GUI compare to my older Arris SB6141 but 50% taller thou, so make sure you have enough space for it. I only have 200 Mbps download plan, so won't see any speed increase until I upgrade my plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does its job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a modem. You should know what it does. Just make sure it works with your ISP before buying.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been great so far. We've been using it about 2 + weeks. We're running around 8 devices on 400 speed internet with Xfinity and our own router with no problems thus far!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speed, good price. It does what it I supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem allows me to utilize the full speed provided by my ISP. I'm getting consistent 240Mbps/5Mbps on my 200Mbps service. My previous modem yielded me only 140Mbps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not sure.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got to use this. Cable company said it wouldn't work at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works like it should and doesnt cost a arm & leg

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good ... tested my 100mbps xfinity connection at 89mbps, with a direct ethernet connection to my laptop ... so I would say its operating as expected since you never quite get what the ISP says it will be.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a few weeks since I installed this modem and so far, no problems. I had been having consistent internet outages and buffering problems for minutes to up to half an hour which I theorized could be either the modem, router, or both. Since my old modem was no longer supported by Crapcast, it was time to upgrade anyway. Since I installed this, I haven't had those interruptions again. Once in a while I get a hiccup streaming but I chalk that up to YoutubeTV app or just a streaming issue (hey, streaming ain't perfect). So I'm pleased with this modem and happy I stuck with Motorola. Next up is to replace the router but I doubt it had anything to do with my issues now.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Motorola Modem

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I am very happy with the purchase of this Motorola modem. It paired very easily with the TP-LINK mesh routers that I also purchased. Speeds hold well even during busy times throughout the evening.

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 5 out of 5 stars

    Very happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many wifi problems until installing this new modem and router recommended by the Geek Squad. Everything is working great now!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy setup, great speeds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost connection twice in the first month of owning, but haven't had any troubles since then. It was extremely easy to set up and provides great speeds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well. Had to return it because I didn't realize it was not wireless.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this Motorola cable modem to replace an outdated one. The setup was easy. It works very well for our internet needs and has a convention on/off switch which makes it easy to reboot when necessary.

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 4 out of 5 stars

    Reliable, but no future-proof

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been a solid modem for 2 years, saving me fees on a rental. However upgaded to 900 mb/s speeds and I can't get more than 400 on Wifi without upgrading to a 3.1 Modem, so i'll have to look at new options. If you're not planning on upgrading this is a solid choice.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy setup and compact size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. I bought a wifi router at the same time and combined they give better and more reliable service than wifi/router combo I had been renting from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid cable modem, works great with Spectrum

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace problems I was having with cable provider's modem. Solid modem and works perfectly with Spectrum

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a more powerful modem and this did the trick.

    I would recommend this to a friend