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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 324 reviews

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Rating by feature

  • Connection Quality

    Rating 4.8 out of 5 stars

  • Performance

    Rating 4.8 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the MB7621 cable modem's ease of use, performance, and setup process, frequently citing positive experiences with installation and speed. Many appreciate its compatibility with various routers and internet service providers, as well as its reasonable price. However, some users reported occasional connection issues and noted the lack of built-in Wi-Fi functionality. A few also mentioned the modem's size and the need for sufficient channels for optimal performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 324 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effective, well priced, easy installation. Works well with my Comcast provider

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Good for Xfinity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem for Xfinity connection and it works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast secure easy to use modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for money. Easy to setup. Fast speed. Works well with xfinity 600mbps plan

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and I have had no issues with connections.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Very decent modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and pretty stable signal. No issues with it

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    perfect for my needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my needs. Easy set up. Works with xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to install and working great. Good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast! Great if your only looking for a cable modem. No phone and not a router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an adequate modem. The documentation could be improved on. It specifies that one of the lights turns green when it's synced. BUT if you're running at less than a certain download speed, it's an amber color.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem gets the job done. Works as expected. I would recommend if you are using internet connection above 600 mbps.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Ok Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it for over two weeks now. I had a modem from my cable company, bought this because it was compatible and to save modem rental fee. It was fine the first few days but my devices have been buffering and not connecting very well lately. . My speed is 150/15. Kinda of disappointing, I read all the reviews and made sure that it was strong enough for my needs. Might have to return it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great to use in place of the cable companies modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this router/modem for a little over two weeks and have had great speeds no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. So far it performs great. Xfinity can be a pain in the butt but it was simple enough even for them.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Motorola cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For only having it a few week. No issues so far. I would say it is a good buy for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem so i could return xfinity gateway and stop the monthly rental fee. It hasnt skipped a beat. Im getting all of my 200 Mpbs plan plus some.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save some money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connecting with Xfinity only took a few minutes. This modem runs a lot cooler than the previous Comcast Arris modem. The speeds are the same. Return the rental modem and save yourself some money buy purchasing your own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. It connected right away to my router with little to no issues! Would recommend to anyone who is looking for 1 GB speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Cost-effective and reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing a couple different ARRIS Surfboard modems over the years, I decided it was time for a change after some regular connection drops at my home. I like to balance cost-effectiveness with reliability in my modems and I don't need mega-high bandwidth with the plan I have. After about a month of use, I've had no problems and haven't needed to reboot the modem a single time. So far so good! Hoping I can ride with this modem for years to come before the next replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Motorola modem router

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best modem and router combo I have ever owned never a outage like with cable company easy set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saving me money not having to rent xfinity modem. Yea!

    I would recommend this to a friend
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