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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 839 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the MB8611 32x8 DOCSIS 3.1 Cable Modem's ease of use, performance, and setup process. Many appreciate its 2.5 GB Ethernet port and consider it a good value. However, some customers reported issues with connection stability and signal drops. The modem's compatibility with various internet service providers is also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 839 reviews
  • Rated 5 out of 5 stars

    Fast and reliable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Running solid and zero issues. Way better than renting a box. almost 2 years with no downtime.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    Worked until it didn't

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used with Comcast. Worked well until it didn't. Was able to get about 900 mbps (which is limited due to my network being 1gbps). Died after 1 year and 13 days. Had to revert back to my old ARRIS modem (thankfully I kept it).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Full speed, finally.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Comcast's 1200mbps plan. My previous modem had 2x1gbps LAN but a broken implementation of teaming which I was unable to use. This router has a single 2.5gbps port which has allowed me to finally get full speed to my router and beyond. It registered on Comcast's network with ease and has been working excellently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast and simple

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to setup on comcast. Getting all of my speed and stable thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome modem great quality and ease of use! This modem is also small so it fits everywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing performance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing modem. I ditched my ISP gateway and invested in a docsis 3.1 and an eero 6 mesh system. Best decision I made. I averaged 25mbps on my ISP modem. When I purchased this Motorola 3.1 my speeds jumped to 350-400mbps which is what I was paying for. This modem also supports the 2.5gbps ethernet port which makes it more "future proof" than other 3.1 modems. It was worth the price of $150 when I bought it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cable Modem

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Cable Modem, works great, boot up time is great. Works with Xfinity very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice compact unit, fast and reliable. And it has fast reboot time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm getting good connection. Never had any dropped signals.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works with comcast internet. I was able to setup at home without any issues

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In operation for over a month. Easy to install, has not dropped a signal yet (that wasn’t Xfinity’s fault). Replaced a Netgear CM1200 model that dropped signal daily. Much happier with the results with this Motorola model! Grabbed the higher max speed so I’m ready for an upgrade later on.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Perfect device for megabit download from cable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Easy setup. Copes with megabit easily. Highly recommended l.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    One of the Best options for Modems

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve seen some one star reviews and I’m just going to guess they got a defective unit, it happens, so return it and get another. It is under a 2 year quality agreement so contact their support, not Best Buy. I can say that setup with a router was incredibly easy, with Cox, so it is virtually hassle free for those with even a little technical knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compatible with Spectrum

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Modem. Compatible with Spectrum Internet. Speeds depends on what you are actually paying for. A hardwired speed test is more accurate than Wi-Fi. If you experience slow speeds on one device or intermittent connection on one device but other devices are fine, don't call the cable company it's not their problem to troubleshoot your own equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Easy Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily swapped this Xfinity recommended modem for my old one. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    All perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All perfect, easy to setup and work fine, instructions include.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Our cable company notified us that our modem would no longer support their “increased speed”. After researching, I decided on this one and I’m glad I did. Setup was a breeze. I was able to activate it on Comcast’s app and I was up and running in a matter of minutes. Noticed improved WiFi performance immediately. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice modem works well with xfinity service. Easy to install and blazing speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Works perfectly. Bought it to update and replace an older one.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet, Speed

    Rated 5 out of 5 stars

    Fast and Easy to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and if you want fast, well this is it. Very Faast!

    I would recommend this to a friend