Main Content

Customer Ratings & Reviews

Motorola - Moto 360 Smart Watch for Android Devices 4.3 or Higher - Gray Leather-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1565 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 36 Reviews
  • Rating: 2 out of 5 stars

    Design beautiful, battery life not so much

    Posted
    silverhairedmember
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this a few days ago and wanted to test it out before I actually made a review. I have the stainless steel with gray band. The watch looks amazing. The screen of descent quality. The interface of Android Wear seems to be fine. Its responsive. It works well when it works. The issues I have with it start with what everyone is having issues with, the battery is horrible. It last barely 11-12 hours in the day with light use. If you actually use it then you're gonna get less. maybe 8-10 hours of use. Now with that said the little battery charges pretty quick. With in an hour to and hour and half its back up to full charge. Which is great but I don't want to have to charge it before my day ends. The charger isn't that bulky to take with me but I really don't want to have to take it with me. As far as everyday use. It disconnects about 3-7 times a day. Which at times can be a little annoying. But the voice commands work well. People complained about it turning on when you move around. I see it do this every once in a while but not that often. I even took to the gym and I didn't see it turn once. During other stuff like in class or at work, i didn't really have this issue either. The watch is lightweight and feels great on my wrist. Its just having any other watch on. I think the light sensor could work a little better. It doesn't register as quickly as it should. I think it also needs an option to only turn on with the push of the button. This would definitely save on battery life. Honestly, I think Motorola probably could easily have a update tweak that could fix this battery issue. If it could be pushed out till like 16 hours of battery life then it would be fine. I could get through the day and be fine. Would I recommend everyone to get one? No. If you in the market to get a smart watch anyways, yes it definitely a good choice. It just needs some fixes to address the battery and connection issues then this would be THE watch to get. Come Motorola I know you have to have something up your sleeve your working on to bump it up a little that's all we're asking!

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      The device needs to download a software update after initial setup, and this does eat a lot of battery. However, after the update is installed, the battery life will improve. Also consider that anytime you've got a new piece of tech, you're probably going to be using it / playing with it a lot more than you would once you've had it for a while and gotten used to it. Give it a few days, even a week, and then see how you feel about it.MotorolaMobility

  • Rating: 2 out of 5 stars

    Stunning watch...Battery life meh

    Posted
    Tower72
    • My Best Buy® MemberMember

    Well, I had the LG G watch and the Gear Live. I returned the LG because it didnt fit well, and I got the Gear Live because the curved frame fit my wrist perfectly. But I returned that because the battery life was extremely sub par. I read alot about how the battery on the 360 was supposed to be an all day laster. So I finally got my hands on one, and yep, nowhere near. It seems very tempermental at best. Yesterday it was at 97% at 4pm, buy 11pm it was still at 65%. The day prior to that, I had to charge it twice. Why Motorola decided to toss in the ancient TI Omap 3 processor I will never know, but its not known for being very power efficient. Yes its a pretty decent looking watch, and yes it seems to sell out as soon as sites post it as being available, but with most apps not updated to support the circular face, the sub par battery, the numerous complaints of dead pixels (search the net, personally I have a SINGLE dead pixel, and it annoys me, but I also know that exchanging it isnt an option since there are none to swap out,plus I might get one that's worse), I bought into all the hype surrounding the 360, and I bought into it hard! But in the end, its somewhat of a disappointment, and I would wait till the next iteration of watches to make an appearance.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      The device needs to download a software update after initial setup, and this does eat a lot of battery. However, after the update is installed, the battery life will improve. Also consider that anytime you've got a new piece of tech, you're probably going to be using it / playing with it a lot more than you would once you've had it for a while and gotten used to it. Give it a few days, even a week, and then see how you feel about it.MotorolaMobility

  • Rating: 2 out of 5 stars

    Beautiful with Fatal Flaws

    Posted
    Eugene
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This watch looks amazing, the best looking Android Wear watch out there. I got many questions on what I was wearing on my wrist. I could answer by showing the watch some of the time...By that I mean either a dead bracelet or a working watch. The battery is woeful, even after the update to the watch software. There were days I left for work at 6:30 AM and got home at 6:30 PM and have 40% battery left. Other days it would be dead by the time I got home. The biggest concern I had was charging it to 100% at 7 PM, going out until 10 PM and the thing be dead by the time I got home. Doesn't really help me if I am looking at a shiny black screen with nothing on it. I never turned on the ambient mode since the regular mode drained the battery fast enough. I also tested the 7-10 theory multiple nights in a row, alternating between notifications on and off which made little difference. I ended up returning the watch. It was a beautiful watch, but with such unpredictable battery life, it did not work for me. Maybe this will be corrected with future generations of Android wear but if isn't good right now.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice design...but still not ready.

    Posted
    ScooterMcFly
    • My Best Buy® MemberMember

    In just two hours of minimal use, the 360 had consumed over 20% of its battery life, so unless you plan to purchase a charger for the car and office, it is simply not practical. My 360 had to be restored in just a couple hours of use because it had become unresponsive. If you loose or are in a weak cell signal area, be warned that the device looses much of its functionality. With a traditional wrist watch, I like to glance down and see the time, but with the 360 that is a complicated proposal as your wrist must be at just the wright angle to view the time or you have to actually touch the watch face, so if you have your other arm otherwise occupied, you are just out of luck. Overall the 360 is a beautiful and elegant smart watch design, but using is can be frustrating at times. Maybe its my southern drawl, but it often has a difficult time understanding what I am saying (Google voice engine issue). For me, this device is going back to the store. I will wait for improved battery life in the 2nd generation.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Main problem: Weak vibration

    Posted
    faubelgobble

    My biggest gripe with the Moto 360 is the weak vibration. What this does is make it so I never know when a new alert from a text/call/email/reminder comes in. I would have to constantly check the watch and shake it to "awaken" it. 2) Battery life: Didn't have a problem with battery life. Just wanted it to last a full 24 hours. 3) Watch ambient light: To see the watch face showing the time and date (which is a normal watch function), you need to allow the ambient light to keep the display lit all day. This drains the battery a ton. For the above reasons, I returned the Moto 360 and went back to my Pebble...then bought the Pebble Metal and love it. Not even close to being as cool and flashy as the 360, but I still prefer the function of it much more. Hoping Google makes a great Nexus Watch soon.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good watch... no battery life.

    Posted
    NoOil
    • Verified PurchaserVerified Purchase

    Paired to my Samsung Galaxy S4 and Note Edge, at separate times and had less then 8 hours of battery life. I was working during those times so it was not being used like I used my Samsung Gear 1. On the weekend when I did use it a lot, it barley did 4 hours. The rapid charge is great but for the same price and the same functions for the new Samsung Gear S, the battery life is definitely a downfall for me. Will be buying the Moto 360 V2 when it comes out, cause from the specs I was able to see, it has a battery that will last just about the same time as my Samsung Gears do now. Overall a good product for the, "I love Android and their products," guy, but for someone that uses its functions as it was intended should look at the V2 coming out soon or buy the Samsung Gear S.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too complicated

    Posted
    Eaton217
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Seriously if you are looking for a "smart" watch I recommend the Pebble watch. This Moto360 is too pricy. Yes you can talk to it and there is tons of features and apps, but do you really need it or will you use it considering your smart phone will be within Bluetooth range and what you can do on your watch, you can do on your phone. I don't like how I have to shake my wrist to see the time. The Pebble has a screen you can read night or day. It is simplistic. You get the time which is what the primary function of a watch is. You get email notifications, text notifications, Facebook notifications all on your watch. Activity and sleep apps all available on Pebble. You can get two Pebble watches, plus screen protectors and a slew of skins/wraps for the price of one Moto360.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Reasonable, but couldn't justify the cost

    Posted
    HKLAS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased, tried and eventually returned. I just couldn't justify the cost for this smartwatch even though I've been waiting for it become available for more than 6 months. I really wanted it to be what I wanted it to be, but in the end, in what I would consider a general release "beta" version, it's not much more than a novelty. The watch seemed to work well enough, though not as intuitive as I would have thought it could be. The battery life was more than sufficient, and the form factor was quite nice. I'm sure I'll be back to try smart watches as they progress through their evolution, but to me, V1.0 just didn't offer enough value at this time.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great at first, but then drove me nuts

    Posted
    chibo949
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have a samsung note 3, and I would say that it paired fairly well this watch. First off, the watch attempts to detect your hand motion to turn on (save battery), but it never seems to accurately do so. Most of the time I have to physically press the side button to wake the watch. Also the primary function of the watch is Google Now, which does not work very well here. It just seems so much easier to speak to my phone. While the price point right now maybe attractive, i would have to imagine the next iteration of this watch will be greatly improved.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice, sleek looking smart watch on the market

    Posted
    schiang109
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    If you're looking for a nice looking android smart watch then this is the watch to get, but be warned there's a price you pay for being an early adopter. The build quality seems pretty cheap. The bottom of the watch is made out of some type of plastic so be careful when adjusting the strap. If you adjust the strap too tight and cause some type of tension it could cause the bottom plastic piece to crack where the straps make contact. I had to return mine for another through Motorola and noticed everyone else out there with the same issue.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      As long as the device has not been abused, this would be covered under warranty. The cracks in the back casing are not nearly as prevalent as they seem -- bear in mind that you're not as likely to see people posting that they don't have problems! :)MotorolaMobility

  • Rating: 2 out of 5 stars

    Overall Good Looking Android Wear Device

    Posted
    Rhcp011235
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Hello, Well, I had bought one of these on Friday and it blew up in my hand. I finally found out from a Motorola Eng, that this is because there is an issue with the software and QI charger. I finally got another one today, and I had to plug it into my computer to get a 100% charger and I will see how things go. I am an elite customer so, I have enough days to test it out. If it keeps its charge going and doesn't blow up on me again, I may keep it. But, to be very honest, Get the LG or the Samsung if you want a Android Wear Device.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Yikes! We definitely don't recommend using any other charger but the charging cradle that comes with the device.MotorolaMobility

  • Rating: 2 out of 5 stars

    Not Ready for prime time

    Posted
    DavidW

    So, I was excited about getting the Moto360. I had visions of wearing it all the time, and not needing my phone. What I found was that it felt cheap; like plastic. Not something I wanted to wear as a watch. I kept looking at the time, and had to wait for the screen to go on. Sure, it was nice to see text messages and emails as they came in, but not worth the 250. Bottom line, smart watches are on their way; but this version 1 'toy' is just that..play with it for a few days, the toss it in a drawer and say 'wow..why bother'.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    First generation, and you should probably avoid

    Posted
    PercyJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The battery life was sub par compared to Samsung and apple watches. My watch stopped holding its charge about 12 months into ownership. I sent it back to motorola. by the time it was processed and in their system my warranty expired. I asked NICELY if they'd consider the circumstance and give me a break, They declined and returned the broken watch. In all fairness they were within their rights, but this experience has soured me and I wont buy anymore motorola products

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice to Look at

    Posted
    Sovor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    On paper this is a beautiful device. Unfortunately, functionally, it doesn't measure up. My device reboots itself regularly. I can never get it to display by raising my arm. I'm constantly getting a warning on the device that I've left my phone behind, when it is actually in my pocket on the same side of my body as the watch, indicating a loss of connection. When it does function properly, it does convey quite a bit of information that I would normally have to unlock my phone for.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      That doesn't sound right... please contact our support team for help with troubleshooting, possibly a warranty exchange. http://bit.ly/MotCustCareMotorolaMobility

  • Rating: 2 out of 5 stars

    Not perfect

    Posted
    markb
    • Verified PurchaserVerified Purchase

    Love the idea of the watch. Does not work properly, and had it exchanged once already. Two main issues. First, does not work with my phone and car kit at the same time. The watch stays synced, but I cannot answer of talk through the car's bluetooth. Second problem is some of the verbal commands cause the watch to do an internet search instead of opening an app as it is supposed to. The replacement watch does the same thing leaving me to believe that there is a software glitch.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great looks but unreliable

    Posted
    jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought the 360 on Black Friday and really liked it. It was comfortable stylish and fairly accurate with its fit features. After having it about 1.5 months the AC adapter went bad. I called Motorola customer service and in order to get a new cord they wanted to put a $40 hold on my credit card. I could see that hold if I needed a whole new charging base but not just the cord. Instead I returned it and no longer have a smart watch.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Moto360 = Beautiful, Android Wear = Garbage

    Posted
    Clubart359

    Bought the Moto360 because its a good looking watch. Coming from a Samsung Gear 2 Neo, I thought I would get the same functionality out of it. I was wrong. Android Wear is a step backwards. Turns the watch into just a notification center. Thats it...... really??? No speaker phone, calculator, Dialer, Remote, Find my device calling.......etc. Not worth the price for Android Wear.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Have you checked the Google Play store for apps that will enable the functions you're looking for? MotorolaMobility

  • Rating: 2 out of 5 stars

    Great watch, poor battery life

    Posted
    jarvis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This watch is beautiful and has a great UI, but the battery life is so terrible that it's not worth it. 7 hours max. We replaced the first watch after 2 weeks only to find that it's battery life was just as bad. Most likely returning the 2nd one if an update isn't released in the next week to fix this issue.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      The battery life is suppose to increase with usage. As the 360 is getting adjusted to your preferences. If you are still facing issues, please contact Motorola's tech support to assist @ 800-734-5870 MotorolaMobility

  • Rating: 2 out of 5 stars

    Great device, Battery life not so much

    Posted
    DJ805
    • Verified PurchaserVerified Purchase

    Moto 360 is a great device mostly because of the hardware, it is a very nice watch almost looks like a piece of jewelry. Android Wear however didn't work that well for me plus the battery life was horrendous to say the least. If you can get past the bad battery life it still is a very Nice piece of wearable technology.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice looking but 12 hour battery? No thanks...

    Posted
    Darkbob

    "Battery lasts all day". Well that's one way to spin it. You could also say "Battery dies at sunset". Yeesh... seriously Motorola? A 12 hour battery? Plus a new version is due out very shortly with a metal strap included. Or you can buy this one then spend an extra $80 in a few weeks. Early adopters beware.

    No, I would not recommend this to a friend