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Customer reviews

Rating 4.2 out of 5 stars with 198 reviews

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86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-15 of 15 reviews
  • Cons mentioned:
    Durability

    Rated 3 out of 5 stars

    Just OK Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My original Motorola G3 had a battery that lasted 3-4 days. This new E5 barely gets through one day, if you hardly use it. If you use it normally, then you need to keep a charge close by. Dropped the ball on this one. First time to give a bad review for any Motorola product.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi SithLord, Thanks for having one of our phones. The phone only has 2800 mAh battery which can last a whole day. Feel free to check this link to know some tips on how to extend your phone's battery life: https://support.motorola.com/us/en/Solution/MS127373. -Jess MotorolaMobility

  • Rated 3 out of 5 stars

    Solid build, lazy programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a solid feel of construction to it. I really hate phones, tablets, laptops, etc that are SO thin and flimsy they'd bend in a gentle breeze. This has a removable battery, microSD slot, headphone jack, and all the other things your typical Apple product has long forsaken. This has just enough weight to it to feel comfortable. Now the downside. Seems the folks at Motorola have forgotten how to code. My previous phones (Moto Droid Razr HD, Casio C721) were able to do voice dialing through my bluetooth headset entirely on their own. THIS unit needs to use some bloated Google app that insists on being wide open in it's full Snoop-On-Me/Hack-Me mode, and likely demands to have Mobile Data always on (I have mobile data disabled 99.9999% of the time). There's no excuse to remove standalone voice dialing capability. Also, if you use a third-party Launcher, various built-in apps will not be seen OR accessible. So you are stuck using the Moto Launcher (I've grown to prefer the Microsoft Launcher on all my Android devices).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Motorola - Moto E5 Play 16GB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Motorola - Moto E5 Play with 16GB is a good handy phone. You are getting a good phone for the price you pay. Though its a bigger size but seem to have performance issues as and when we continue to use it. Need to use it more and will update if any further issues

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's a phone. It does the job.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my mother after her LG died. It's a phone. She liked her LG much better. We went with this phone which was $50 more than the bottom line model of LG they had at the time as mom thought the camera had better colour than the LG. But once she actually started using it outside it wasn't better, at least not better than her pervious bottoms line LG. She also doesn't like the overall interface on this Moto compared to her old LG.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average quality phone. It brought it as a gift. The person I gifted didn't complain. SO I hope they liked it.

    I would recommend this to a friend
  • Pros mentioned:
    Unlocked

    Rated 3 out of 5 stars

    Average

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you paid for. Brought this for my aunt f Who traveled overseas and needed a phone so we get get in contact with her. Phone came unlocked.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great deal of the day and I purchased it for the presents but the person didn’t want it so I returned it and got my money back so I can’t really review this

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good phone but took me over an hour to get my phone number switched due to lack of communication from the best buy employees. Works fine now but it was a hassle to begin with.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Moto e5 play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moto e5 play is with 2gb memory the size is perfect to fit in hand, will posted the comments on performance after using it for a while and see how much battery it holds and if it’s get stuck or not...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    enough main functions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone looks well, and it is lean and light. I was surprised it hasn't "mobile hotspot" function and considering this aspect, I think it is not so cheap.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Camera for the basics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift from a friend for my family. I haven't personally used it but the feedback was good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's a good kids phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average phone for what it is. Would not buy for a adult phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Very good budget phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good budget phone, average, but you do get what you pay for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok as long as I can receive calls and texts without them dropping

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The camara is no the best but is ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones look good but the camara is no that good

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Anais,

      We appreciate having one of our phones. Feel free to write us an email to supportforums@motorola.com so we can work with you about your camera concern as we stand by our phones. We want to help.

      -Jess MotorolaMobility