Customer Ratings & Reviews

We have always had good customer service buying phones in Best Buy. This year it seemed that employees didn't know the products as well as in the past. Also, we bought the insurance for both phones, at same price, but when he dropped his phone in the lake, we discovered the insurance didn't cover loss, only damage. For the same price as my expensive phone, the phone should have been replaced. We had to buy a new one instead

It takes me a little time to get used to the new system of the phone. But I pretty like it, the bio-metric sensor on the screen is pretty interesting. They also update many helpful feature that you can test out also.

So, Best Buy advertises this phone as compatible with AT&T 5G. At the same time, Motorola's website also advertised this phone as compatible with AT&T 5G. Recently, Motorola changed their website and it no longer advertises this phone as AT&T 5G compatible. It actually now highlights T-Mobile 5G. On a compatibility chart, it lists AT&T as partially compatible. Things to keep in mind are: It does not support AT&T actual 5G bands. It does not support AT&T Wi-Fi calling. It does not support AT&T Voice over LTE. If AT&T keeps this negative outlook on unlocked phones, this phone will barely work come 2022 when they drop their 3G coverage. Best Buy will see the phone as working as intended and will charge me a restocking fee when I try to return it, even if their advertisement was incorrect about AT&T compatibility. I spent hours with AT&T tech support trying to figure out why this phone was not getting actual 5G on an actual 5G area. Those hours wasted I will never get back. Now I will also have to pay $45 to return it. I am solely giving the phone 2 stars because the phone itself is very good.

screen protector really messed up phone use. BUT the wonderful folks at the Albany Best Buy helped me to install a better protector. the phone is like magic... I'm very, very grateful!

Quality device. Good battery life and camera. Initially had issue with screen/edges turning green but excellent customer service w/replacement sent.

I truly did like this phone. The only issue I had (maybe it was service related) was I couldn’t receive pictures from iPhone users for some reason. Otherwise, the picture quality was amazing and I LOVED the customization!

Phone was an awkward ratio and didnt feel right in my hand. And the UI felt dated

Great size and affordable price, I bought it as a gift for Christmas so I only can review about the looks but the price and quality of the phone is so good and it was on sale =)

Replaced my Samsung with this Motorola Edge. Priced better than a new Samsung, plus intruductry price was $200 off list price. So far a good choice. Still getting used to features on this phone, but a solid choice for the price.

First time smart phone owner and it is easy to use. Good quality phone but it is difficult to find a well rated screen protector for this device.

Still getting used to this phone. After 4+ years with my old phone, this is a whole new experience. Still discovering what the Motorola is capable of and the software changes.

won't receive SMSs out of the box (can send but not receive), spent hours on the phone with service provider and they couldn't resolve it. Check with ur service provider if you will receive SMS on this phone before buying. Tried with Verizon and Xfinity none worked. Dark colors (black) shows up like smudged and, now u know the huge discounts on it

Great phone, I love it, it's pretty and fast. However after a month using it, some weird purple smudges appeared on the screen, they come and go but definitely not a good thing for a new phone. They need to fix that asap!

I love this phone. My first 5g phone and omg I love it so much. The best phone. Money well spent. Down side is not really having good phone cases for it

So far this has been an excellent phone. No issues whatsoever and I've had it for a month. Really good storage, features, and durable

Is not what it just to be Motorola if you compare it with Samsung or iPhone, but is a nice phone with a lot of memory with a micro SD capability something hard to missed.

On paper this phone has everything I want including a headphone jack. In reality, Lenovo flavor of Android lets it down. Camera app struggles to process photos. It randomly locks up. At least I don't have the screen issues others have had with this phone. Pass.

The phone is really good. The camera quality is better than the previous moto phones. Lots of user friendly features. 256 GB for this price is really great...

Lasted a whole week then the screen problems that everyone is talking about started. Motorola asks that you "hang in there with them" while they attempt to put out upgrades to fix the problem. While I appreciate there attempts, waiting means you could lose the opportunity to return the phone...and the fixes they've put out thus far have only lasted a short while and then the screen starts to blacken again. Not worth it. Very disappointed! I spent a whole week learning the phone and getting all my apps changed over, etc. All for nothing!

Was on sale when purchased. It was a good phone for the 449 price point but not almost 700. Other phones in 700.00 range with more to offer. It is motorola n there mid-range phoned are goof