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Customer Ratings & Reviews

Your price for this item is $280.99
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The comparable value price is $699.99

Customer reviews

Rating 3.8 out of 5 stars with 621 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.1 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers are satisfied with the affordable price, long battery life, ample storage, and 5G connectivity of the moto edge 5G. However, they have concerns about the screen quality, camera performance, display issues, lack of accessories, and absence of wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 621 reviews
  • Rated 4 out of 5 stars

    Moto. Edge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, is practical , but the reception internet poor , need fix it Thanks Mario

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Got another Motorola

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was happy to see a new model but was skeptical of the wrap around screen (fear of breaking it) no case available yet. after 15 days the screen started getting streaks of color and shapes and it got worse. By the second day it covered the whole screen. Called Motorola and could not reach ANYONE! Big Motorola FAIL. Went back to best buy and they took care of me. I swithched after using Motorola for 20+ years, I got the new Samsung S20 Ultra. Much more expensive but a much better phone. Been a few weeks and no troubles.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JSM1, we’re very sorry to hear you are encountering this problem. Motorola has worked to uncover the root cause leading to any devices that are facing this issue and sorry you have to return the device. If you have other concerns or questions, feel free to write us an email at [email protected]. Thank you and again, our apologies. - Mike MotorolaMobility

  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with 2 of them, the first the headphone jack didn't work. had it only 5 days before I thought to check it, exchanged for another that one lasted 10 days and the screen got dark spots along the edges, the screen became unusable when a white box appeared over the bottom two thirds of the screen that wouldn't go away even after restarting the phone, took it back and figured it was a design flaw, and thought better to get a Samsung A71 5g instead. Hopefully I'll have better luck. will not buy Motorola again.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi chrisb,

      Thanks for sharing your feedback and we’re very sorry to hear you are encountering this problem. Motorola has worked to uncover the root cause leading to any devices that are facing this issue, and would like to provide a replacement. If you still have the phone, please do email us at [email protected] and please use this subject as a reference BestBuy/MotoEdge_Lines/SpotsDisplay. We'll be there to help. - Frank MotorolaMobility

  • Rated 5 out of 5 stars

    The best Smart Phone out there at the best Price!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the Tech of the expensive phones plus more, at the best Price!! MotoG is what I had before. Moto Edge is absolutely the Best phone I've ever owned! Could never go back to a regular Smart Phone again! Hands down the Best out there. Moto has won me over with this phone!!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MrPier, We are pleased to have you as a part of the Motorola family. Glad that you're satisfied with your purchase and phone's price We'd like to hear your story and share it with the Moto Edge 2021 community: https://forums.lenovo.com/t5/motorola-edge-2021/bd-p/motorola_edge_2021_en. We love to hear you from there. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Moto Edge 5G

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem is think it has is the battery runs out pretty quick.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the 4-stars! We understand how important the battery life of your phone is to you. As we stand behind our products, we would love to help get this checked. Please email us at supportforums@motorola.com for us to further assist you and kindly refer to this post. We'd be happy to help you with this. - Mike MotorolaMobility

  • Rated 5 out of 5 stars

    Good 5g unlocked phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this phone .I like due to their grip and light weight. It has perfectly fit in my wife hand. Screen size is perfect not like huge . Screen resolution is FHD .I liked their camera resolution. Good thing is phone comes with back cover which is helpful for protection. Screen are very sensitive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well built

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great phone, but the screen cracked in 2 weeks.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone and for your feedback, Jackie. We're sorry to hear that it happened on your phone and we know how disappointing it is to crack the screen. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/mcp/service. If you have questions write us an email at supportforums@motorola.com. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    2 strikes, you're out

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last phone was a Motorola and I loved it. I had this phone for a few weeks before it took a tumble out of my pocket when I was getting out of my car and the screen shattered (used the phone case that came with the phone). Fortunately, I could still use the screen and used clear nail polish to keep the glass from catching on my fingers. I was days past Best Buy's warranty and only 1 out of the 3 phone repair shops I contacted would service it and they would charge $300 to fix the screen. Not worth it. I would be out of a cell phone for a few weeks if I sent it to Motorola, which was not a good idea with my work. I could still use the screen, so i thought I'd just try to keep the rest from breaking and it would be fine. A few weeks (and a new phone case and screen protector) later, same screnario happens. This time, a black splotch slowly starts spreading down the screen and the sensitivity renders the phone useless in a matter of hours. This was beyond frustrating. I really love the picture quality and price of Motorolas, but I've never had such breakability with past Samsung phones. It was also very hard to find a durable case for this model-no Life Proof or Otterbox cases. If you're a lady, you know that most women's clothing don't have pockets large enough to safely keep your phone in place. I won't be buying Motorola again. I went back to Samsung, found an Armadillo Tech case for it, and have been much happier. In short, if you're human and not capable of ensuring you will never drop this phone/get it knocked out of your hand... don't buy this phone.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We know how disappointing it is to crack the screen, chaughton. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/mcp/service/. - Mike MotorolaMobility

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. It's smarter than I am. Bow down to your robot overlords.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Remath, Thank you for the wonderful review and for taking the time to share your feedback with Motorola. If you ever need help, give us a holler or reach out to our online community: https://forums.lenovo.com/t5/edge/bd-p/edge_en - Mike MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    750 dollar phone for much cheaper!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat it for 500 or 450 as it was on release.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good for the price, glitches a little. great sound. very good

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Manu, Thank you for purchasing this phone and we appreciate your feedback. Sorry to hear that you're experiencing glitches with your Moto Edge 5G phone. We stand behind our products and we would like to make this right. Please write us an email at supportforums@motorola.com. -Jess MotorolaMobility

  • Rated 5 out of 5 stars

    powerful Device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its simply the best android i have for this price. this device is more sufficient and stronger than some android phones that are two times more expensive. I'm planning on getting one more for my Mother on Thanksgiving. i love it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Bestsonycybershot, Thank you so much for the great review, and we're glad to see you love your phone. If in case you need help, kindly visit our official Moto Edge community page: https://forums.lenovo.com/t5/edge/bd-p/edge_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Good stuff .

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good and easy to use for me and everyone.You won't regret to got it.

    I would recommend this to a friend
  • Cons mentioned:
    Display issues

    Rated 1 out of 5 stars

    Worst product...protection plan sucks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst phone ever, no Bluetooth connection, shadows on the display,grey lines throughout the screen everytime I open an app... Just five days of purchase. Motorola Customer support gave me expensive options.. .(Zero Real warranty for a defective product)Best Buy has been as bad as MCS...Never buy this phone...NEVER purchase the protection Best Buy offers.I paid the full protection plan and it sucks. The guy who assisted me was nice but not solving anything.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Efrain, So sorry you are experiencing this issue. We have made real strides in resolving this problem, and we can quickly help when displays fail. We are standing by to replace/repair as needed. You can call us at our toll-free hotline which is 1-800-734-5870 or email us at supportforums@motorola.com. Thank you and again, our apologies. - Mike MotorolaMobility

  • Rated 4 out of 5 stars

    Quality phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good also big screen good for watching movies and playing games

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Glad that you like it and are enjoying the phone's feature, Troy. I hope we keep meeting your expectations. If you ever need help, give us a holler or reach out to our Motorola Edge online community: https://forums.lenovo.com/t5/edge/bd-p/edge_en. Thanks again! - Mike MotorolaMobility

  • Cons mentioned:
    Display issues

    Rated 2 out of 5 stars

    Great phone but many issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone except that it has terrible display issues and many issues with Android 11. In my opinion, the phone shouldn't be on the market.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi, we're very sorry you are having problems. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com so we can directly communicate with you and get this resolved. We'll be there to help. - Mike MotorolaMobility

  • Rated 4 out of 5 stars

    New Moto Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, quality product, very reliable thus far

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone, Dave. Glad that you gave us a very positive rating and you're satisfied with the phone's features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/edge/bd-p/edge_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone for a great price!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Only phones I ever buy is motorola. This is the best Ive ever had. It's easier to use than my wife's galaxy. Only problem is screen is longer but not as wide as my last phone motorola Z3. But the screen clarity is much better. I love the look of the curved screen. Would definitely buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still learning everything it does.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lot's of changes for me from my last phone. Still getting to know my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a really good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone! Its 256 GB space is amazing, the camera is awesome, I have now beautiful pictures in my phone. I love Motorola devices. The only disadvantage is that the back can become dirty quickly. This device should have more battery life, but even so it is enough...

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Good, We appreciate you taking your time to give us feedback and we're glad that you're satisfied with the phone's features. If you're interested, we'd like to hear your story and share it with other Edge users here: https://forums.lenovo.com/t5/edge/bd-p/edge_en. We love to hear you from there. -Mitch MotorolaMobility