Customer Ratings & Reviews
- Model:
- PAJ90004US
- SKU:
- 6417451
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Camera
Rating 4.1 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the affordable price, long battery life, ample storage, and 5G connectivity of the moto edge 5G. However, they have concerns about the screen quality, camera performance, display issues, lack of accessories, and absence of wireless charging.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Horrible Screen Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen turned blotchy after a month. Hopefully Best Buy let's me return item. Sadly, it's a known problem with these phones.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Gamer38, Sorry to hear you're having an issue with this phone. Can you tell us more about your concern? As we stand by our phones, write us an email at supportforums@motorola.com. -Jess
great unit .excellent price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice unit with 256 GB .Great unit for the price.
I would recommend this to a friendCan't beat the price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as good or better than an apple or a Samsung.
I would recommend this to a friend- Cons mentioned:Screen
Ehh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already had to get a new phone. The screen didn’t last more then 2 weeks before the screen started going out. Such a disappointment
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mama2017,
Thanks for reaching out and we're sorry that you're having a problem with the phone. Please send us an email at [email protected] and use this subject reference BestBuy/MotoEdge_Display/TouchScreen. We're standing by to help. - Frank
- Cons mentioned:Screen
Screen went haywire
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great phone at a fabulous price until the screen started wildly flashing and flickering. Returned after 8 days.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Techgal,
Thanks for sharing your feedback and we're sorry to lose you. We hope you can give us a chance in the near future. If you have questions or concerns, feel free to reach out at [email protected] and we'll be happy to assist you from there. - Frank
Not a good phone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good design. There is no proper cover for this phone in market. Often the speaker gets enabled while talking.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ckbestbuy, We’re so sorry that your experience did not match your expectations. If you are using a case, cover, or screen protector, remove it and see if it was causing the issue. Also, check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on. If you have other concerns, please send us an email at supportforums@motorola.com and we'll be glad to assist you from there. -Rizza
Was working fine until...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was going well with this phone, until the Green Tint on the display appeared. It was bad, and since I am unsure if that can be fixed via a software update - and knowing Moto's update history - I promptly returned it. Beware.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Niks, Sorry to hear you had to return it. I hope you can give us another chance in the future. -Jess
- Cons mentioned:Screen
Don't Waste Your Money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen stopped working in less than a week. Couldn't setup voicemail for Verizon. Phone was returned in 3 days.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DDW25,
Thanks for sharing your feedback and we're sorry to lose you. We hope you can give us a chance in the near future. If you have any concerns, please email us at [email protected] and we'll be there to help. - Frank
- Cons mentioned:Screen
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen has pink, grey splotches that turn into strobing bars that slowly get worse the longer your phone is on.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Worldwide1234, We’re very sorry to hear you are encountering this problem. Motorola has worked to uncover the root cause leading to any devices that are facing this issue. Write us an email at [email protected]. -Jess
bad experience With open box cell phones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a open box cell phone at best buy store and when I get home the phone looks with scratches and the phone was motorola and come with old samsung charger…and when I return the phone to the store they charge me 44 dollars for stock fee ..I don’t understand why if was a used phone and bad conditions they charge me stock fee and I took with the guys at the store and the say can’t do anything
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that you have had such a negative experience, Chuyhh070889. We suggest contacting the seller to have this reported. If you have questions you need help with, write us an email to supportforums@motorola.com. We’d like to help. - Mike
Not completely satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in pre order to get that $200 discount but now I am not completely happy with the purchase . May be I should have gone for pixel 4a .
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Raj,
Thanks for reaching out and we would like to know more about your experience with the product. Please do send us an email at [email protected]. We're standing by to help. - Frank
Disappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery drains fast and phone gets extremely hot. I have to use an app for work and I'm not sure if that's what's draining the battery and overheating the phone? My mid-range Samsung a10 has no problems with the app. This phone is faster then the Samsung but cannot use navigation and app at the same time because of the battery drain and overheating. Should have stayed with Samsung. Also can't find a tempered glass screen for this phone?
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Anna, Sorry to hear you're having some issues. As we stand by our phones, we'd like to know what's causing the battery to drain fast. Write us an email at [email protected]. -Jess
Unfortunate screen issues.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is truly an amazing phone and I was so excited to have it. From the 90hz display to the large battery and storage. But after having 2 with the green screen issue and Moto saying it would be weeks for a repair, I had to give in and return it. Maybe we can try again in a few months when they have fixed the screen issue. If it can be fixed.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Josh,
We're sorry to hear that you're having problems. If you still have the device, you can email us at [email protected] and kindly refer to this link as reference. We're standing by to help. - Frank
- Cons mentioned:Screen
Employee
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After I bought this phone I saw screen not working. Display is looking dark . DON'T BUY.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Motoedge, we’re very sorry to hear you are encountering this problem. Motorola has worked to uncover the root cause leading to any devices that are facing this issue, and would like to provide a replacement. Write us an email to [email protected] so we can directly communicate with you and get this resolved. - Mike
It’s great but one issue
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was cool but screen bled really bad. Black spots would pop up in certain areas but other than that it’s great
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Quai, we’re very sorry to hear you are encountering this problem. Motorola has worked to uncover the root cause leading to any devices that are facing this issue, and would like to provide a replacement. Write us an email to [email protected] so we can directly communicate with you and get this resolved. - Mike
- Cons mentioned:Screen
Screen issue beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome phone fetal screen issue no resolution past return window at best Buy.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mctech247, Sorry to hear you're having an issue. Can you tell us more about your concern? Write us an email at [email protected]. -Jess
, phone doesn't work after less than 4 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily cracks on edge bevel, doesn't work at all after 4 months
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Barry, We know how disappointing it is to crack the screen. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/mcp/service/ and they include an extensive walk-in repair network that in many cases can provide same-day service, plus mail-in and some fix-it yourself options. You will find an interactive map that allows you to find a carry-in center convenient to you. We recommend contacting the repair center to ensure they are prepared for your specific issue. - Mike
- Cons mentioned:Screen
Horrible screen issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone would be great if it wasn't for the screen issues.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Joran, So sorry you are experiencing this issue. We have made real strides in resolving this problems, and we can quickly help when displays fail. We are standing by to replace/repair as needed -- and quickly. Write us an email at supportforums@motorola.com and we'll certainly make this right. -Jess
Cell phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using an android wasn’t satisfactory. Although I got it for a low price. I didn’t feel like using it.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Pola, Sorry to hear you're unsatisfied. We'd like to help with any concerns you may have. Write us an email at [email protected]. -Jess
Frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The X and arrow on the top left and right of the screen on the edges is extremely hard to use the same goes for the P , 95% of the time I have to touch it repeatedly up to 40 time's before it will X out or go back to the previous page , I paid almost $800 for this phone, you would think they could find a better place to put the X and arrow Very frustrating
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Booboo, Sorry to hear you\re having an issue with the screen. As we stand by our phones, we'd like to know more details. Write us an email at [email protected]. We'll be there to help. -Jess