Customer Ratings & Reviews
- Model:
- PAJ90004US
- SKU:
- 6417451
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Camera
Rating 4.1 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the affordable price, long battery life, ample storage, and 5G connectivity of the moto edge 5G. However, they have concerns about the screen quality, camera performance, display issues, lack of accessories, and absence of wireless charging.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Screen is faulty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is garbage. The screen is screwed up. Avoid it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Hunin, Sorry to hear you're having an issue. As we stand by our phones, we'd like to know more about what happened to the screen. Write us an email at [email protected]. -Jess
Terrible phone.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed that this company doesn't make good phones anymore.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Dodge2018,
We appreciate that you have one of our products and we're sorry for the inconvenience. We would like to know what happened to your device. Please send us an email at [email protected] and refer to this as a subject BestBuy/MotoEdge_WillNotWork. We're standing by to help.- Frank
Motorola
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not the best. I don't think I'd recommend this phone to anyone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, Sorry to hear it seems you're unsatisfied. Let us know if you need help with the device. Write us an email at [email protected]. -Jess
Moto edge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sounds I can not her call with out speaker not good phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Hplaptop, Sorry to hear you're having issues with the phone's speaker. As we stand by our phones, we'd like to help. Write us an email at supportforums@motorola.com. -Jess
Worst phone ever,
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really a poor quality phone. Weak signals and broke easily on 3rd day of use. By far the worst phone I ever purchased. When transferring apps and security from old phone to this phone only parts were moved. Manually had to finish . I don't recommend this device.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Terrible, Sorry to hear you're unable to move everything from other phone to this phone. As we stand by our phones, we'd like to help. Write us an email at supportforums@motorola.com. -Jess
No work properly!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me this phone don't work properly! I don't like
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Reyes, sorry to hear this report. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. Please refer to this post or provide this post's link on your email so we can further assist you easily. - Mike
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk phone. The digitizer is about to go out and Ive had it for less than a month and a half. No drops, no water, I'm not rough on phones. Just typing a text one day and the screen flashed solid greenish color. Did a restart now it's just flashing but not solid.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, We’re very sorry to hear you are encountering this problem. Motorola has worked to uncover the root cause leading to any devices that are facing this issue, and would like to provide a replacement. Please email us at [email protected]. Thank you and again, our apologies. -Jess
Bad Messaging System Beware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Normal Messaging App for Android Phones (Pre-Paid or Post-Paid) does not work.......At All !!!!! Poor Quality Phone......with Problems ! A clear waste of my time and afford purchasing this phone.......Not Happy-At-All !
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .I’m really sorry for how frustrating this situation is and this should not happen. . As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. - Mike
Defective Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this device and after 2 weeks different colored spots started to appear, but then they disappeared, and recently the spots reappeared and have not disappeared anymore.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi,
We're so sorry to hear that you are experiencing this issue. We have worked hard to make improvements, but when displays still fail, we are standing by to replace/repair as needed. Please send us your details at supportforums@motorola.com together with this link as a reference and we'll certainly make this right. - Frank
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of a sudden smudges started appearing on both edges of phone green and grey smudges should of stuck with my iphone not even 2 weeks with the phone and this happens ll
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LuisLira, We’re very sorry to hear you are encountering this problem. Motorola has worked to uncover the root cause leading to any devices that are facing this issue. Write us an email at supportforums@motorola.com. We'll assist you from there. -Jess
Not for Verizon Apparently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because there was an option for Verizon and the tech at the store said I could just swap SIMs. Not the case, wasted a lot of mine and my son's time seeing as he traveled home to pick it up. Not happy...
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi TimS, Sorry to hear you're having issue with compatibility. As we stand by our phones, we'd like to know why it is not working. Write us an email at [email protected]. -Jess
Motorola edge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the position of the camera, nor the way the screen goes all the way to the edge. The features are very different from my previous phone. I returned the phone for a Samsung.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Tmoney, Sorry to hear that you are not happy with your purchase and you had to return the phone. Hope you can give us another chance and if you need further information, feel free to email us at supportforums@motorola.com. We'll be there to help. -Mitch
Dont trust the reviews
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When phone was first activated it worked ok. However, when Motorola sent a software update, phone went crazy. Screen turned black & white and couldnt be changed in settings. Blue tooth wasnt working. etc,etc
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BobbyD, we’re very sorry to hear you are encountering this problem. Write us an email to [email protected] so we can directly communicate with you and get this resolved. We'd be happy to help you with this.- Mike
Unit h
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit has a defective display and SIM card tray got stuck so now I can't return it. I now have a 500 dollar paperweight.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi dsky73,
Thanks for reaching out and this should not happen. We stand by our phones and we would like to assist you with this. Please send us an email at [email protected] and kindly provide this as subject reference BestBuy/MotoEdge5G_Display so we can assist you properly. - Frank
Do not get
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good item the screen start to show marks I did not drop this what so ever or have any external. And the screen seem to show like double image below half the screen. This phone is not worth getting.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Voltage, Sorry to hear you're having issues with the screen. As we stand by our phones, we'd like to know more details. Write us an email at [email protected]. -Jess
Sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks was a short time to get a feel for it. It's one day after I wanted to return it. I hate this device now I'm stuck with it DONT BUY IT
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Sucks, Sorry to hear that you're not happy with your purchase. We stand behind our products and we would like to make this right. Please write us an email at supportforums@motorola.com. We'll be glad to help.- Mitch
Problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately i had to go through 3 different devices and all of them failed, to the point the the company had to give me the money back.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Very sorry you are having problems, Fitbitgreatness. As we stand behind our products, we would love to help get this checked. Write us an email to supportforums@motorola.com so we can directly communicate with you and get this resolved. - Mike
Don't waste your time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3wks. Very upset. Literally have had 60$phones last 2 yrs and this didn't even last a month
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Neek253, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further.
Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Noot good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not good .I feel like i was using some old black and white device .text cutting at edge .I really dont like this device
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Linga, thanks for posting. As we stand behind our products, we would love to help get this checked. Please email us at [email protected] for us to further assist you and kindly refer to this post. We'd be happy to help you with this. - Mike
dont buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has many glitches. NO update can fix it. Has a few perks but doesnt outweigh the cons.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi KonsGigai,
Thanks for bringing this up to us and this is unexpected for the Moto Edge 5G. We would like to assist you with this. Please email us at supportforums@motorola.com and use this as a reference: BestBuy/MotoEdge5G_Glitches so we can properly discuss this matter. We'll be waiting for you. - Frank