Customer Ratings & Reviews
- Model:
- PAJ90004US
- |
- SKU:
- 6417451
Customer reviews
Rating 3.8 out of 5 stars with 621 reviews
(621 customer reviews)Rating by feature
- Display Quality4.5
Rating 4.5 out of 5 stars
- Camera4.1
Rating 4.1 out of 5 stars
- Battery Life4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the affordable price, long battery life, ample storage, and 5G connectivity of the moto edge 5G. However, they have concerns about the screen quality, camera performance, display issues, lack of accessories, and absence of wireless charging.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Doesn’t work good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not recomendable , when you use to navigate the gps don’t work you have to stop the car so the gps knows the are you
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Laura,
Thanks for reaching out and this is unexpected. We stand by our phones and we would like to assist you with your concern. Please do email us at [email protected] and kindly provide this as a subject BestBuy/MotoEdge_GPSNotWorkingso we can help your properly. - Frank
Rated 1 out of 5 stars
Messages doesn't set up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we tried to set up thus phone but the messages wouldn't set up. We even tried another one, but it was the same way
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Tony,
We appreciate that you have one of our products and this should not happen during the set up. Let us help you with this as we stand by. Email us at [email protected] and use this subject as a reference BestBuy/MotoEdge_MessagingSetup so we can properly assist you. - Frank
Rated 1 out of 5 stars
Motorola
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They said open box excellent no missing accessories but when i got the phone theres no accessories
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Anm22, This is so unexpected. We suggest contacting BestBuy regarding this concern. -Jess
Rated 1 out of 5 stars
crooks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't buy this item. The person who stole my purse did. Sooooo you would have to ask them.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry to hear this report. Please contact BestBuy for further assistance at this time. - Mike
Rated 1 out of 5 stars
Not entirely compatible with Verizon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work on verizon will not allow activation 5g or 4g ... Verizon says it's not compatible
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Anonfamily, that's unexpected for the Motorola Edge. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, this device is compatible with Verizon. As we stand behind our products, we would love to help get this sorted. Write us an email to supportforums@motorola.com. We'll be there to help. - Mike
Rated 1 out of 5 stars
Real junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy ...real junk with lots of screen problems
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi biker, I understand how inconvenient this is and w'ere very sorry you are having this problem. Motorola has worked to uncover the root cause leading to any devices that are facing this issue, and would like to provide a replacement. Please email us at [email protected] to further assist you. We'd be happy to help you with this. - Mike
Rated 1 out of 5 stars
Wouldn't let me change for another phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says I can't shop there no more they was rude not nice
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AmyDenise. Sorry to hear about this experience. We'd like to know more about your concern and why you want to get this replaced. Write us an email at [email protected]. -Jess
Rated 1 out of 5 stars
Bad review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible phone doesn't hold a charge and the screen protector doesn't work with cases
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Matt, Sorry to hear you're having an issue with charging. As we stand by our phones, we'd like to help. Write us an email at [email protected]. -Jess
Rated 1 out of 5 stars
Dont buy this phone...instead save ur duckies hi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ramndom freeze ups, button presses and lock screen malfunction
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .I understand how inconvenient this is for you and this should not happen. We stand by our phones and we'd like to look into this deeper. Please email us at supportforums@motorola.com for us to further assist you. Kindly refer this link on your email, we'll surely help you from there. - Mike
Rated 1 out of 5 stars
frozen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps frozen when you change from applications. battery is really bad
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .I understand how inconvenient this situation is and this should not happen. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. - Mike
Rated 1 out of 5 stars
No good for return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is no good bacause no have time to returned only have 15 days
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Robesolileo, Sorry to hear you're unsatisfied. If you still have the phone, let us know. Can you tell us your concern about the phone? We'd like to help. Write us an email at supportforums@motorola.com. -Jess
Rated 1 out of 5 stars
Bad experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds broken after 3 weeks. They did not allow exchange.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Hugh, This is unexpected for the Motorola Edge. We stand by our phones and we're glad to help investigate and get this concern sorted. Please email us at supportforums@motorola.com for us to further assist you. We'll surely help you from there. - Mike
Rated 1 out of 5 stars
Lagging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 10 days lagging I can’t used I came back to IPHONE!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Rana,
We're sorry for the inconvenience. We stand by our phones and we would like to help you with this. Please do send us an email at [email protected] and provide this as a reference BestBuy/MotoEdge_Slow/Lagging so we can assist you from there. -Frank
Rated 1 out of 5 stars
Disappointed in Motorola
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap screen turned green. Moto refuses to correct.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re very sorry to hear you are encountering this problem. Motorola has worked to uncover the root cause leading to any devices that are facing this issue. Write us an email at [email protected]. We'll be glad to help. -Jess
Rated 1 out of 5 stars
Screen problem.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Green, purple and black tint appears on the screen.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jambakuri, So sorry you are experiencing this issue. We stand by the phone and will replace as necessary. Please contact us at [email protected] if you need help with this. -Jess
- Pros mentioned:SpeedCons mentioned:Camera quality
Rated 5 out of 5 stars
New phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came in quick. In perfect shape. Definitely love the phone. It is quick and has a lot of cool updated features. I love how sleek it is. The only downside is the difficulty in finding a case and a screen protector for it. And sometimes the phone camera takes a while to focus.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Motorola is pleased to hear a feedback from you regarding the purchase of our product, Rachael. If you're interested, you may want to check our official Motorola Edge 5G community page here: https://forums.lenovo.com/t5/edge/bd-p/edge_en - Mike
- Pros mentioned:SpeedCons mentioned:Camera quality
Rated 5 out of 5 stars
Fast. Beautiful. Tmobile. Replaced 3aXL. 5g proof
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my 3aXL, but wanted to try 5g on Tmobile. One Plus's Tmobile 5g phones had gps lag and overheating issues. Have not tried Samsung. This phone is slim and tall. Screen is beautiful. Phone is really fast compared to my Pixel 3a XL. FAST. I have not experienced any of the screen issues found in the other reviews. Got Moto's protection is insurance for peace of mind. Registered my thumb print twice as two different fingers for the in screen sensor. Now it always recognizes my thumb. Pretty phone. Rocking the included case. Cannot find vinyl wraps as of yet. Available screen protectors all have split reviews. Pictures are fine in good lighting. Not fine in poor lighting.
I would recommend this to a friend Rated 5 out of 5 stars
Been a very good Motorola Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great Motorola phone. It functions well, has lots of storage plus a sd card for extra storage, has the unique edges that create a great canvas of the phone. On the downside, the phone does lag from time to time when using multiple apps and switching between networks. It also has shutdown at random on several occasions and the battery tends to drain faster than advertised. I have been using this phone for 3 years and it still works pretty much as well as it did when new.
I would recommend this to a friendRated 4 out of 5 stars
Overall well balanced Phone for the Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a well balanced phone from at the $499 launch price. If you need a good 5G phone this will get the job done the 256GB of storage + room to expand with snapdragon 756G processor is what sold me on this device. But be advised the camera is good but good e better. If you don't really care of camera quality this is the phone for you otherwise you might want to look elsewhere
I would recommend this to a friend- Pros mentioned:Price
Rated 5 out of 5 stars
Incredible Value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this phone. When it comes to Android devices I have fairly high standards. The last phone I had what's a Google Pixel 2 XL. I decided to sacrifice being on the bleeding edge of Android software updates, AR features, and photography in exchange for a phone that was not $1000. At half the price of other flagships, this phone is an incredible value. The Snapdragon 765 is more than capable of handling any game I want to play. I love the screen. The materials are not all premium, but it doesn't feel cheap in your hand by any definition. Truly well done! I am happy to see Motorola back in the game after many years of mediocrity. I will never spend $1000 on a phone again.
I would recommend this to a friend












