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Customer Ratings & Reviews

Your price for this item is $149.99
The previous price was $249.99

Customer reviews

Rating 4.5 out of 5 stars with 854 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Rating 3.5 out of 5 stars with 3 reviews

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 854 reviews
  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    Valued customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the customer service. I bought a phone for a really good price and I would continue to visit Best Buy for future purchases. The Motorola phone I bought takes really good pictures... The Toshiba tv in the photo was purchased at Best Buy as well.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Loyalty! We're thrilled to hear that you had a positive customer service encounter and that you're pleased with the device's features. Be sure to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en for more updates! -Ythan MotorolaMobility

  • Pros mentioned:
    Camera, Speed

    Rated 5 out of 5 stars

    The Moto G 5G is a must!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome camera, clear graphics, nice speed, wonderful and fulfilling phone, I despise iPhone....this phone is IT!!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your enthusiasm about the phone, JulieG. We're thrilled to hear that you love the camera quality, clear graphics, speed, and overall experience. We're glad to provide you with a fulfilling phone option that suits your needs. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Motorola

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Motorola phone for my sister, and she loves everything about it, such as the batteries lasting longer, the excellent camera, and the straightforward navigation. I highly recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Missing a few things, good on price

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already own this phone, so I got another one for mother's day. I've loaded it with the nova launcher and wallpaper engine. The animated background and 3d home screen pages transitions effects makes any iphone look bland. It handles streaming cyberpunk and my entire steam game library flawlessly over the 5ghz wifi on GeforceNow. Remoting into my server is a breeze with a side loaded older version of google's remote desktop. I can run the whole office from this phone. The only downside is no NFC, which is not a deal breaker considering that leaving NFC enabled is a security risk. No wireless charging. This is disappointing because my vehicles offer wireless charging and wireless android auto.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone, Dave. We appreciate you taking the time to give us feedback, we'll relay your message to the team. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    MotoG mobile

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone look good. Camara quality also good and 5g mobile with lesser cost. Good choices for low cost mobile.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AppalasatyasaileshS. Thank you for sharing your positive feedback. We are happy that you are pleased with the phone's quality and functions. Thank you for choosing Motorola. If you are interested, you can share your experience on our official Motorola online community page:  https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It's easy to use. The pictures with the camera on this phone are fabulous. So clear and crisp looking. The associate who helped me was wonderful. She transferred everything from my old phone to this one. She answered all my questions and was so kind and professional. I will highly recommend Best Buy to anyone looking for any items you provide and I've told all my friends about how wonderful the (salesgirl) associate was to me.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello there, CindyC! Thank you so much for your kind words. We're thrilled to hear that you're enjoying your new phone and that our associate provided such exceptional service. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Cons mentioned:
    Freezes

    Rated 1 out of 5 stars

    The worst day turned into THE BEST EXPERIENCE EVER

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Motorola G 5G phone is a piece of crap! Every since the first day I purchased this phone, I've had nothing but trouble!!! It is the absolute worst phone on the planet. It freezes, won't allow me to answer it or restart it. However, BEST BUY is amazing and the rep that helped me ROCKS!!! He got permission from the manager to return the phone and use the credit towards a NEW PHONE! This store in Dublin,CA has THE ABSOLUTE BEST REPS, THEY CARE, REALLY CARE ABOUT THEIR CUSTOMERS!!! I will always refer folks to BEST BUY. The reps are knowledgeable, relatable and extremely knowledgeable!! The Rep that turned a horrible day into a great experience name is Address and HE IS AMAZING!! THANKS BEST BUY, I WILL BE BACK TOMORROW TO PURCHASE THE NEW PHONE!! Everyone come to the Best Buy is Dublin CA!!!

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi SharomeM, We're sorry to hear about the trouble you've been experiencing with the Moto G 5G phone. It sounds frustrating, and we're glad to hear that Best Buy was able to assist you so well! It's great to know that they have such helpful and caring staff members like Address. Thank you for sharing your experience, and should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. We'll be glad to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great phone. So good memory to download apps and some games, and camera is really good and you can use both of cameras at same time, screen and resolution are way awesome!!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Eliclavel, We're delighted to hear that you're enjoying the device's excellent memory capacity, allowing you to download apps and games without any hassle. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Stylish Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Moto G Stylus 2023 is a good product. I like the size and quality of the camera. The stylus is a nice addon to the phone. I believe it'll help with reading. The only downside is it is sometimes slightly slow for processing speed.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate your choice in choosing one of our Motorola devices, MdmashiurR, and we're thrilled that you've shared your experience with us. If you ever require any assistance, please don't hesitate to reach out. Stay connected with us by following our official community page, where you can stay up-to-date with our latest devices. Visit https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    In Love with my MM

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the MM va orhers cellular brands i tried before. it has a lot of features, is light to carry Not so heavy..and it charges faster, and batterylast long..it comes in beautiful colors. I recommend this MM brand

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your wonderful feedback, LillianI. We're thrilled to hear that you love your Motorola device and prefer it over other cellular brands you've tried. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Good basic phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, not overly complicated. Charges fast and Holds a charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like the phone its pretty nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its has a nice display and the battery life is pretty good my daughter is enjoys playing games off it and shes very picky about what kind of phone she uses so if she likes it it must be good. Trust best buy is one of the store highly recommended.when you enjoy good Electronics.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate you taking the time to give us very positive feedback, JustinW. We're glad that you had a smooth transaction with BestBuy. If you have some time, you may want to take a look at our Moto G 5G community here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Marge Moto

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has clear screen, slim and easy to handle, long battery life

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your wonderful feedback, Margie. We are delighted to see that you are satisfied with the phone's design and features and that it meets your expectations. We also encourage you to join our online community page and learn more about the product here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Enrico

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone! Easy to use and faster than I expected

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, EnricoV. It feels good to hear that you appreciate the phone's features and are happy with your selection. Thank you for your feedback and for choosing Motorola. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Dad gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect was a gift for my father and he love it, that’s what he was waiting and I give to him has a gift and he really like it, specially no one on my country has that type of phone

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      That's wonderful to hear, FernandaA. We're thrilled that the phone was a perfect gift for your father, and he loves it. It's great to know that he received something he was eagerly waiting for, and the uniqueness of the phone adds to its appeal, especially since it's not commonly found in your country. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 3 out of 5 stars

    A just to get by phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is terrible. Not a lot of memory. You can only find a a screen protector and case online and the shipping fee is high. The battery life is good. It gets hot if u play games.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback with us, MirandaC. We're sorry to hear about the challenges you're experiencing. It's normal for phones to warm up during gaming sessions, but here are a few tips to help manage it:
      1. Optimize Settings: Lowering screen brightness and closing background apps can help reduce heat.
      2. Take Breaks: Give your phone short breaks between gaming sessions to cool down.
      3. Ventilation: Avoid covering the phone's vents during use.
      Regarding the camera quality and memory, we understand your concerns. As for accessories, we're working on expanding availability to reduce shipping costs. We appreciate your patience and feedback to improve our products. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Rated 5 out of 5 stars

    Helpful and Friendly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associates were all very helpful and friendly, made my return and insurance claim easy to manage and I walked out with a new phone with no issues.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi TruViking, We're glad to hear that you had a positive experience with the associates. It's always great when the return and insurance claim process goes smoothly. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    It complies with what it provides.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, provide what you need and get you out of trouble at any time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hello Moto, Great Experience Come be Moto Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loving my new MOTOROLA phone, easily transferred my information and has excellent sound. Photos are excellent!!!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ExcellentPhotographyLOVE, Thank you so much for sharing your experience with us! We're thrilled to hear that you're loving your new phone. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Motorola

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola - Moto G 5G 2023 128GB (Unlocked) - Ink Blue Good smartphone for the price

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for this positive review, EduartT. We're happy that you're satisfied with your purchase and the phone's price. If you would like, you could join your fellow users on our official Moto G 5G community page here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

What experts are saying

Powered by alaTest

Rating 3.5 out of 5 stars with 3 reviews

The analysis of all aggregated expert reviews shows that the reviewers are positive about battery, screen and price. Editors are less positive about camera. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 85/100 = Very good quality.
  • Android CentralRating, 3.5 out of 5June 7, 2023

    Moto G 5G (2023) review: Good enough, but a little redundantMotorola's Moto G 5G (2023) is on sale now, but at just $250, is it a phone you should even consider? Hopefully, our review will help you make that decision. The Moto G 5G (2023) is a fine phone in an awkward spot.

    Full Review
  • Android AuthorityRating, 3.5 out of 5Ryan Haines on June 5, 2023

    Motorola Moto G 5G (2023) review: Should you buy it?Can the Moto G 5G stand out as Motorola brings 5G to more budget devices? Find out in our Motorola Moto G 5G (2023) review.

    Full Review
  • SlashGearDave McQuilling on May 25, 2023

    Motorola Moto G 5G (2023) Review: Not Quite The Hero Low-End Android Phone Of Yore - SlashGearThe 2023 Motorola Moto G (5G) might not be as exciting as the first few generations of the phone were -- but is it still a decent device for the money?

    Full Review