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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1131 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,131 reviews
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not the best phone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not as good as other Motorola phones I have had. Poor volume. have to put on speaker to hear.it used to go on wifi calling now it won't. Does have a great battery. Also bought this phone at Best Buy they wanted 100.00$ to set it up, took it to my provider they did it for free.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi GaryL, We're sorry to hear that this phone hasn't met your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be happy to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Keng he

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a wonderful product with good performance and good price

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for writing your review, Keng H. We truly appreciate the perfect rating you gave for the Moto G 5G 2023 device. Knowing that you are happy with your purchase and with the phone's features makes us so happy. Thank you for choosing Motorola. We encourage you to join our official Motorola online community at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en and learn more about the exciting features that the device offers. -Belle MotorolaMobility

  • Rated 4 out of 5 stars

    MotoG5g

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning about all the features of this phone, but so far so good. Haven't had a Motorola phone in quite a few years, but I think this is a very good phone as an alternative for the big flagship phones.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for haring this experience with us and for having one of our Motorola mobility as your device provider DerrickJ. Always remember that we're here if you need help on your Motorola device. Just let us know, kindly follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Good choice for those on a budget

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone with many of the bells and whistles, including a decent display and many features for those on a budget.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A great updated phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great updated phone. I had an old Motorola phone of 5 years old and this new phone was easy to transfer all my stuff and be up and running in less then 30 min. I love the new phone

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ScottA, We're thrilled to hear that you’re enjoying your new Motorola phone and that the transfer process was smooth and quick. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Moto g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone fits me, it's of course, a lot smarter than me but its so easy to use. Compared to others, it has a simplicity about it, sort of related to me. First phone I've ever owned that feels like my assistant. I'm not very tech savvy, so it easily serves me well.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hey InmanM, thank you for choosing Motorola Mobility! We're thrilled to hear that you're happy with your device. We'd love to keep in touch with you and share our community updates and promotions. Make sure to follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en for exclusive access. We can't wait to see you there! -Ythan MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly, I love the size and design. The gentleman that help us at the Best Buy store in Eden Prairie, was amazing, he went out of his way to answer all our questions and make sure we understood everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Economy Phoine

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great 5G phone. Everthing works well. Clear voice for both parties. Works where my husband's off brand phone wont. Very pleased.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for your kind words and for choosing us, DonaldS. We're thrilled to hear that you're enjoying your 5G phone and that it’s meeting your expectations. It's great to know that voice clarity and performance have made a positive difference for you. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Hello motto

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone if you don't need to carry a balance and show off.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent value phone with excellent battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone when my old phone (Galaxy S20 FE 5G) bricked. The Motorola bloatware isn't nearly as bad a Samsung's. The phone is a nice size and seems to be well built. It's a little on the slow side in my opinion but the battery life makes up for it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good cell phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for me. Doesn’t have the best camera but takes ok pictures. battery life is good. Love the feature on Motorolas that allows me to shake the phone to take pictures with one hand

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AliceM, appreciate you sharing your experience and choosing Motorola Mobility as your device provider. Remember, we're here to support you whenever you need help. Don't forget to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    It does everything I want it to.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a couple of weeks and after transferring all my stuff, it is working great. It does everything I want it to.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your positive review, TKSK. We’re so happy to hear that your new phone is meeting all your needs and working great after the transfer. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone for my kid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Motorola phone and I’m very impressed with this phone the performance and the speed screen resolution I’m loving using it

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We are pleased to have you as a part of the Motorola family, Saikat. We're glad that you're satisfied with your purchase. We'd like to hear your story and share it with the Moto G 5G community: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone to use internationally and I love taking pictures and videos to share with my family and friends.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Cheyenne, We're so glad to hear the phone is working well for your international use and that you’re enjoying taking pictures and videos to share with your loved ones. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Value for money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone especially for children who aren’t that careful in handling. Also great battery life

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We’re so glad to hear that the phone is a great fit, Joydeep. We’re also happy to know you’re enjoying the long battery life! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life, recommend this phone but camera quality not too good. Overall good phone

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback with us! We're happy to hear that you’re enjoying the battery life and overall performance of your phone. Your recommendation means a lot to us! We also appreciate your comment about the camera quality. As we stand behind our products, we would like to have the opportunity to investigate your camera feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    my moto

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is totally a great phone, I love it, won't change

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Decent phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone for the money. But the connectivity and speed is not the greatest. It has great storage and a good camera.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, RachelB. We’re glad to hear you find value in the storage capacity and camera quality of your device. We're sorry to know that you're having connectivity and speed concerns. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Kindly send us an email at [email protected] and we'll try to help you from there. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best cellphone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and it’s so cheaper, and I like the picture

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone. 5g. Has all the basic functions. Call quality is decent

    I would recommend this to a friend
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