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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1135 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,135 reviews
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially I was looking to buy another phone when I saw this on sale. I am not disappointed, this is a great value for the price as it exceeds my expectations.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi RewardZone, We're delighted to hear that our product has exceeded your expectations. Providing great value and exceeding customer satisfaction is what we strive for. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    " SUPER CUSTOMER SERVICE!! "

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a good phone and had been looking at Moto G 5G. On internet said you had one , when I got there they said they were out. I was a little upset because I had finally found one, and at a decent price. the male helping me apoligized. Then asked a female ( I think Manager) she looked on computer, and said your right there should be one here, AND DID NOT STOP LOOKING TILL SHE FOUND IT. Took about 15 to 20 min but she found me my phone, Great Customer service!!! And it is not the first time , Best Buy has some Good employes they are KEEPERS!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi KatG! We're thrilled to hear you were able to purchase the device you wanted. It's wonderful that you had a fantastic customer service experience at BestBuy. Remember, we're always here to assist you if you need help. Don't forget to check out our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Nate MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Impressive phone for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought This phone for my daughter. She loves it. The camera is one of her favorites. Clear photos and videos. Smooth scrolling when swiping in and out of screens. Pretty impressive quality for the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for buying this for your daughter, EddyP. We are truly glad to hear that she loves it. Thank you for sharing your feedback. Please continue to share your experience on our official Motorola community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Motorola cellphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone and the price is great. This is my first Motorola so trying to learn how to use it. Disappointed the Best Buy doesn't seem to want to help with the learning curve.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for having one of our Motorola devices and for sharing this wonderful experience with us SusieQ. We're always here to assist you if you have any concerns regarding your Motorola device. Feel free to follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Good choice for those on a budget

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone with many of the bells and whistles, including a decent display and many features for those on a budget.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My first Motorola

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first Motorola phone purchase. I have always had LG phones So it took me some getting used to but I have been pleasantly surprised with alll aspects of my new MotoG phone. I'd definitely suggest for anyone thinking about getting it you definitely should try it for yourself. I've enjoyed getting familiar with my new phone and have Zero complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hello Moto

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unlocked phone for my travels without any hustle

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Phone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good phone for the price. Cracked the screen after two weeks by dropping it on a wood surface. So its not very durable.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi BretS, we know how disappointing it is to crack the screen. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link:
      https://motorola-global-portal.custhelp.com/app/repair-faqs.
      If you have questions write us an email at [email protected]. -Ythan MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice phone for a fair price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice phone for a fair price. Got it on sale for $149. It was easy to set up and transfer data from my old phone. It has an excellent battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Husband's Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the phone for my husband. He is not good with computers. It works very well for him. It is an android. We had a sim card, and it went Stright in. I would buy it again if I needed another phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for choosing us and for giving us a positive rating, BonWifi. We’re so grateful for the trust you’ve placed in us. If you would like to join the official community page, kindly go to this link:  https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for your money Very easy to use and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its performance is excellent. I love using this phone and would recommend to my friends.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your kind words about the Moto G 5G 2023! We're thrilled to hear that you're enjoying the performance and would recommend it to your friends. It’s great to know that it meets your expectations and provides a positive experience. If you need assistance, please reach out at: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Aria MotorolaMobility

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    My new Moto g phone with a new carrier

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking and always had a Samsung. So this is a switch to the Moto G. Still trying out. only had for a week. the price was better than getting an unlocked Samsung.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're sorry that your experience didn't match your expectations Sushi. We stand by our phones and this is something we want to take a look at. Kindly send us an email at [email protected]. -Ythan MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Unlock phones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only phones I buy are these had various different years models, because the are cost effective and good enough for my daily Internet use

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience with, Tb433. We appreciate your loyalty to our phones over the years for their cost-effectiveness and suitability for daily internet use. You can join our online community if you would like to know more about the exciting features of our devices here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good phone for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price. If you're looking for a budget phone that does everything you need except for gaming this is not a bad option.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, Danthegamingguru. It's good to hear it's a solid budget phone. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    The best phone for seniors.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these phones for my mom and dad. They love it. Works great in Africa.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Perfect for my mom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was a gift for my mom. She uses tik-tok. Facebook and YouTube only other than receiving and dialing. This phone fits her need so well in a very reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Moto Phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone works great. The camera is good, good for the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your positive feedback, LeaS. We're delighted to hear that you're satisfied with your phone's performance and find the camera quality impressive for its price point. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Moto G 5 G 2023

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone and good value for the price. Good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Mororola moto g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for our daughter to replace s21. It is a great phone. No complaints and the price was great. You will not be disappointed

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi SusanS! Ensuring your happiness is our top goal. We appreciate your trust in Motorola products. It brings us joy about your contentment with your most recent purchase. Please stay connected with us by joining our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Nate MotorolaMobility

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