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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1131 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,131 reviews
  • Rated 4 out of 5 stars

    Motorola - Moto G 5G 2023

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but called and asked for a pen, and the representative acted like I was an alien. I am unhappy that I did not get a pen and cannot find the correct one! When I purchased this phone it did show a pen on the side so I know you can get one!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jacqueline, Thank you for reaching out to us and for your feedback regarding your Moto G 5G 2023 phone. We're sorry to hear about your recent experience and any confusion it may have caused. The Moto G 5G 2023 is indeed a great phone, but it does not come with a stylus pen, nor is it designed to support one natively. We apologize for any misunderstanding you encountered when purchasing the phone. The images you may have seen likely featured an accessory or another model that includes a stylus. If you ever need help, give us a holler or reach out to our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and fully unlocked. recommended item with reasonable price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're glad you got the device in a good deal AbdoA, thanks for putting your trust in us and for sharing this experience. Always remember that we're here to help you if you need assistance, kindly follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for the price!. It's simple with plenty of storage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Must Have Quickly!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased phone for grandson college student - who relies heavily on phone and he was able to make the necessary reconnect from non working phone!! My preference for location to purchase with large selection and reliable help if he should need assistance was definitely Best Buy! Seems to be working and that is what he needed!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone and for your positive feedback, holla1ce. We're glad that you chose it for your grandson. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Balanced performance vs price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is Ok for what I need, it takes good pictures, I can use it with my current carrier.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for this positive review, JoseAI. We can feel that you're very happy with the product you've bought from us. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Moto G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the big size and long lasting battery! Do not miss my old Iphone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello, PaulM. We appreciate you taking the time to give us a good review, and we are delighted that you feel happy with your purchase and love the phone's design. To stay up-to-date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid new phone from Motorola, works well and does not need a 2nd mortgage to pay for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device. Excellent price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the phone. Great features. I like it better than my Samsung.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Leah. We appreciate you taking the time to give us very positive feedback, and we're happy that you like the phone. If you're interested, we'd like to hear your story and share it with other Moto users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Best $200 phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone for 200 but you get what you pay for also

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone. Happy with my purchase. Great phone at an affordable price

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate you taking the time to give us a good review, and we are delighted that you feel happy with your purchase, NicoleG. The Moto G 5G (2023) phone is fairly reasonable and has excellent specifications. Please visit our official community page to stay informed about our devices at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Reliable phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mom and she loves it. Easy to use and good battery life.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi KatLady, We appreciate you taking the time to give us very positive feedback. We're glad that you chose it for your husband. If you would like, you could join your fellow Moto G Stylus users in our community here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Moto 5G Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, met all our expectations. Upgraded from a G7 to 5G.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for lesd than half the price of the other phones

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Richardsonclan! We are so happy to hear that you loved your recent purchase from Motorola Mobility. Thank you for choosing us! It's always a pleasure to receive such positive feedback from our customers. We would love for you to stay connected with us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. You'll be the first to know about our latest products and updates. Thanks again for your support, and we hope to see you soon! Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Good phone ,bad store. Bestbuy customer care sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Garbage customer service. Protection plan is farse. They will insist on snail mailing your replacement the following week even if your needed replacement is in stock, despite telling you that you can "just come swap it out"

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JoshB, We're sorry to hear about your experience. We strive to provide excellent customer service and ensure a smooth experience for our users. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good phone for the price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life. Nice phone for the price point.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for letting us know, DonaldR. It's great that the phone offers good battery life and meets your needs at its price point. Enjoy your device! the exciting features of our devices:
      If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Good phone for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good phone for the price. Big screen, nice haptics.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Motorola

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly and was easy to find Under uncooked phones

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're glad knowing your experience meets your expectations ScottK, thanks for choosing Motorola Mobility as your device provider. If you're interested, you may follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en where you can connect with other users, share your feedback, and stay up-to-date with the latest news about our product. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    Liking the phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son needed a new phone after 3 years from his last one and he trusted me to get a decent phone for him. It's unlocked and he was able to set it up when we got home. I have the 2021 phone same brand and I have found I will continue to have this brand. It was easy to go online and order and pick up at the store.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're glad to hear that you were able to find a decent phone for your son, and it's great that he was able to set it up easily once you got home, TracyD1421. It's fantastic when a device meets expectations and makes the whole process smooth, from ordering online to picking it up at the store. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Moto G 5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well, great quality, love the camera & nice product

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your positive feedback, SALFAM. We're delighted to hear that the phone works well, offers great quality, and that you love the camera. If you're available, you can share your story with our G Stylus community. Please go to this link: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    One swipe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works fine and has lot of new features that i did not have before.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for giving us a perfect rating, Keving. We are delighted to hear that you are satisfied with the features of your new Moto G 5G (2023) phone and that you are pleased with your purchase. Your support means a lot to us. We invite you to join our community page and share your experience with other users at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

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