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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1131 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,131 reviews
  • Rated 5 out of 5 stars

    Teaching the unteachable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am technically illiterate. Matt was an outstanding person to deal with. Explained things patiently with nothing of indifference or condescension

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old phone quit working and I stopped in after work and bought a new phone and was only there maybe an hour. Great job.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ScottS, we are grateful for your support and for sharing your positive feedback about our Motorola device. Your trust means a lot to us! Stay connected with us by joining our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones a gift for Grandma. So it's seems it should work for her. Great price. Had Motorola before there a good phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Mrkitty, We appreciate you choosing this phone for your grandma. We hope that she will enjoy the phone's functions. If you are interested, you can share your experience on our official Motorola online community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    I love the phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It very good phone. Thank you so much And the price is so good. I like it And also simple to use it

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, FilimonT! I'm delighted to hear that you're enjoying your phone and finding it easy to use. It's great to know that you're pleased with the price as well. We're here to ensure you have a fantastic experience with your Motorola device. If you're interested, we'd like to hear your story and share it with other G 5G 2023 users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Iza MotorolaMobility

  • Rated 5 out of 5 stars

    Delivery phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use these cost effective phones for Amazon delivery and the drivers have enjoyed using them all day/everyday. Would highly recommend.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AMGproud, Thank you for sharing your positive experience with our phones! We're delighted to hear that your drivers have been enjoying using them for their Amazon deliveries. Providing reliable and cost-effective solutions for your business needs is our goal, and we're glad to know that our phones have been meeting your expectations. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Good economy phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's a good phone to have for a backup if needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, cheaper alternative for basic use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good easy to use phone. Would recommend for older folks especially

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello Daniel! We are grateful to receive a recommendation from a happy customer like you. Your positive feedback means a lot to us. Please join our official community page to stay informed about our newest devices at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Nate MotorolaMobility

  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of the best phones in it's price range.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your positive feedback, MichaelW! We’re thrilled to hear you’re enjoying your Motorola phone. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a very good product. I used this phone temporarily

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone and for sharing your feedback, SpandanaC. Glad that you gave us 4 stars. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Moto G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it I feel like it was a great deal. I broke my phone Friday night and was able to replace it efficiently.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're delighted to hear that you love your Motorola phone and that you feel it was a great deal, Frosty. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Moto Edge phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone fine, very simple. Close up button keeps reappearing!!! Need to investigate more

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi WynneP. Thank you for leaving a review of our product and for taking the time to share feedback. We're sorry about the inconvenience you have experienced. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be there to help. -Belle MotorolaMobility

  • Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part the phone is great. Some of the apps when you try to login or put your information in they lock you out of them then you have to wait to finish setting up your phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, SarahO. We’re glad to hear that, overall, you’re enjoying your phone. We apologize for the inconvenience caused by the apps locking you out during setup. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected] and we'll be there to assist. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Mrs Juliette Clark

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was perfect gift for my son learning to handling his money

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your kind words, JulietteC. We're thrilled to hear that the phone is a great fit for your son's learning journey. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Moto G 5g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and sleek. Just what I needed, lighter than my previous Motorola. Easy to follow start up, and instinctual to use.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Mamacita, We're thrilled that you find the design simple and sleek, as well as lighter than your previous Motorola. Making our phones intuitive and easy to use is always a top priority, so it's wonderful to hear that the start-up process was straightforward and that using it feels instinctual. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    NICE PHONE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, great price. This phone was a gift and for the price I paid, it works excellent, I have no complaints.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      That's wonderful to hear, R2D2! It sounds like the phone you received as a gift has been working excellently for you, especially considering the great price paid. Having a phone that meets your needs without any complaints is always a fantastic experience. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Decent cellphone for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a purchase to assist with my entrepreneurship. It definitely serves the intended purpose, I just wish the camera recorded in 4K.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello cwilliams706, Thank you for choosing our product to support your entrepreneurial endeavors. We're thrilled to hear that the device is fulfilling its intended purpose effectively.

      We appreciate your feedback regarding the camera recording capabilities. Your input is valuable as we continuously work towards enhancing our products. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Rated 4 out of 5 stars

    Not so bad for the prices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone and does what it says. Wish it had a mirror app to used other stuff. The price was perfect for me

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate you taking the time to share your feedback, JimmyS. We're glad that you feel happy with your selection for its price and quality. You can connect with other users and share your experience by joining our official online Motorola community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Moto 5g 2023 128gb

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the right features & price for my daily usage, being a senior citizen. Motorola has given me great service over the years.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      It brings us great joy to hear that you were delighted with both the price and features of your new Motorola device, GaryS. We are equally thrilled to learn that you were pleased with the exceptional customer service provided by BestBuy and Motorola. Don't hesitate to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en to stay connected with us. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    THE BEST GIFT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS MY BEST GIFT TO GIVE. NO NEED TO CHANGE EVERY TWO YEARS. THE ONLY DOWNSIDE IS WHEN YOU UPDATE THE CAMERA IS NOT AS GOOD ANYMORE.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi FloL, Thank you for having our phone and we appreciate the time to share your positive feedback. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fine for the price, however it is not feature rich for what one would like to have from a contemporary phone.

    I would recommend this to a friend
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