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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1131 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,131 reviews
  • Rated 5 out of 5 stars

    Moto G Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and easy accessible. Recomment it for others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moto

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My moto phone works great@ great service and price love it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi 1941, We appreciate you giving us a perfect rating and sharing this lovely feedback. We are happy to learn that the phone is working great and that you are happy. Thank you for trusting Motorola. If you're interested, we'd like to hear your story and share it with the Moto users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en MotorolaMobility

  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, stylus and desktop window mode are well designed

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, Galaxyowner. We're glad to hear that you're enjoying the phone, especially the well-designed stylus and desktop window mode. These features are indeed designed to enhance your experience, and we're thrilled that they're working well for you. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is perfect for my father's phone needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, works well. Used it to take it to my country.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid all round phone. Media, and phone calls play clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone I would highly recommend it to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best shopping experience I've ever had at best buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good as a first smartphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I don't have any issues. Images on the screen are fine, camera is fine (if you are not picky about quality), phone function is fine. I think it's worth the price.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Newtouse2024, That's great to hear! A smooth experience with no issues is always a good start. It sounds like the phone is meeting your needs well. Thanks for sharing! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 3 out of 5 stars

    Good for Call/Text

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will do in a pinch, but it's not a great/long term phone. I'd describe it as basic and middle of the road.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi TeresaF, we appreciate you having one of our Motorola devices and for sharing this experience with us. Kindly follow us on our official community page to be updated on our latest devices at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    Cellphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    G...ooo...d.......ce.....lll..p.hon............e...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insha Allah

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insha alllah i will get it with Ibrahim Abdullahi

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ZahraA, Thank you for having Motorola products and we are thankful for the perfect rating. Should you have any concerns, please let us know by writing us an email at [email protected]. -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    SK

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone for the given price range, Sound gr8...

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello Sarvesh. We are delighted to receive your positive feedback regarding our product. It brings us great joy to know that you are satisfied with your purchase and with the phone's performance. Please do not hesitate to reach out to us if you ever require any assistance. You can also visit our official Moto G 5G 2023 community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having the phone for less than a month here's what I've realized. 1. Processing speed is super slow 2. Camera quality is just Meh,nothing to boast about 3. Apps loading is as slow as dial up Internet. 4. Battery life is decent 5. Phone freezes on occasion 6. Buttons on unresponsive at times

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi TatianaS, Thank you for reaching out to us regarding the concerns you're experiencing with your phone. We apologize for any inconvenience caused by the performance concerns you've described. To assist you further, kindly write us an email at [email protected]. We'll be happy to help. -Mitch MotorolaMobility

  • Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our was okay for an inexpensive phone. Worked as described

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi DMHReview, We’re glad to hear that your phone worked as expected and provided good value for the price. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 2 out of 5 stars

    Todays upgraded customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone ok but not what I asked for. Sales clerk at BB was the worst I ever had. Quite rude and obviously was not into his position. No phone case. No protector screens. And if I opened the phone case to chk it out I WOULD HAVE TO PAY A 45.00 RESTOCKING FEE. When I questioned him, he grab the phone, gave it a quick flip in the air and said ...Dont like it no problem, and started to walk away from the registar.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ElizabethJ, We're sorry to hear about the experience you had at Best Buy with the purchase of your phone. Your feedback is important to us, and we apologize for any inconvenience this has caused. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. -Mitch MotorolaMobility

  • Rated 3 out of 5 stars

    averge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    screen broke easy suggest if you buy get a good phone case

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Britt, We are sorry to hear that your screen broke easily, we recommend reaching out directly to Bestbuy for assistance. Especially for brand new phones with damages. -Carlos MotorolaMobility

  • Rated 3 out of 5 stars

    Motorola emergency phone to rescue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is okay, I plan to use this as backup phone. The phone lags sometimes and cannot handle when multiple apps is open. Music and photos are actually good.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, Naemah. We're sorry to know that you're experiencing this on your phone. Lags are sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch MotorolaMobility

  • Rated 3 out of 5 stars

    Battery sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life sucks. I had to return it and then they sold me a moto g stylus 2023 that isn't 4g. Now I'm stuck with it .

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi RasoolB, We're sorry to hear about the challenges you've faced with the battery life and the replacement phone. We understand how frustrating that must be. Please accept our apologies for any inconvenience. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be happy to help. -Mitch MotorolaMobility

  • Rated 2 out of 5 stars

    Not a fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regret getting this phone. First of all, the settings are awful. The default settings are nothing more than stupid. The alarm was default set to silent! What a joke. 2 months in and I'm still adjusting settings. Next, the video recording is awful. It lags and goes in and out of focus. Buy something else

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Randyndc, Thank you for sharing your feedback with us. We're sorry to hear about the challenges you've encountered with your phone and we understand your frustration. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be happy to help. -Mitch MotorolaMobility

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