Customer Ratings & Reviews
- Model:
- PAXD0001US
- SKU:
- 6540584
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.
This summary was generated by AI based on customer reviews.
You get what you pay for!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family and I always bought Motorola phones, loved'em. until I bought this model, definitely you get what you pay for with this model, Motorola should be ashamed for releasing this. A lot of bugs in this phone, screen is constantly freezing, sound for the music stops but the song is still playing but not thru the speaker, etc. I've read other complaints online, Motorola seems to know about the problems, cause they send the same pre-written message to all the complaints saying to "log on to the blog" seems a simple update would solve the problems, but since it's a 2023 model they need to worry about the next new model instead. We are no longer Motorola customers.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .I'm really sorry to hear about your experience with our latest model, Frank. Your feedback is important to us, and I apologize for the frustration this has caused. We strive to provide reliable products, and I understand your disappointment. We would like to try and help. Please email us at [email protected] at your earliest. -Elle
Don't buy, only used for 7 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only used this for 7 months. I went to sleep with the phone at a 70% charge. The next day, I woke up and it was completely off. I've been charging it for hours and it could not charge back up again. I bought it when it was $200. I really regret buying this. It did work very well during the 7 months though. I'm guessing motorola is doing this to force buyers to replace their phone frequently, that's how they make their money. My last motorola also died because of battery issues, but I used that one for 2 years. This is incredibly poor quality. No wonder the price keeps dropping.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SomewhereinUS, We're truly sorry to hear about your experience with our phone. This definitely isn't the kind of reliability we strive for. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. -Mitch
2timer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone works ok. Nothing special about it. It took 2 phones before I got one that I could use because of poor direction from sale person.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi EdU2win. Thank you for buying this phone and for sharing your feedback. We are glad that you appreciate the phone's functions. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle
HORRIBLE. Worst Cellphone of the six I have owned.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst cell phone I ever purchased. Operating system cannot compare to Samsung or iPhone, it is NOT intuitive and a nightmare to use. Terrible instructions, commands, sound and user friendliness. There is no Customer Satisfaction Return Guarantee or it would have gone back the same week it was purchased. The current trade in value at Best Buy is $10 for my 3-month-old cellphone purchased at BB for $180. It isn't worth $10 to take it back. I would rather smash it with a hammer! Do yourself a favor and stick with iPhone or Samsung Android. I will NEVER buy anything made by Motorola again as long as I live. I'd give this cellphone less than one star or F- if possible. Any of the past three generations of Samsung phones I owned are vastly superior to this uncooperative pice of trash. Motorola should be ashamed to sell it to unsuspecting victims.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CraigH, We're sorry to hear about your experience with your Motorola phone. It sounds like you've encountered several frustrations with its usability and value. It's certainly disappointing when a product doesn't meet expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
Poor Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a basic smartphone. The camera quality is very poor. Battery life is extremely bad. Full charge on battery won't even run for even a full day.
No, I would not recommend this to a friendNot the best quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has nice video quality but it does seem to freeze up a lot
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi there, Harry25. We are delighted to hear that you enjoy the video quality of your Moto G 5G 2023; but, if you are concerned about the device freezing, you can do a force reboot on your phone by pressing and holding the Power button and the Volume Down button together for 30 seconds. Please contact us if you have any questions concerning your phone. - Aria
Bad customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am more upset with Best Buy than the phone. I went to Verizon to activate it and they told me it was a used phone. The return process was terrible. The chat people, were terrible, I got "disconnected" 4 times within a couple of hours. I think it happened when they were not able to go any further in helping or just get tired of talking to me. So I needed to call back and start all over again. It took all morning, was extremely frustrating and time consuming. I am sending the phone back. I will not do business with Best Buy again and I am just hoping my refund will come through.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ShanaG, we're sorry to hear about this situation and this is not the service and experience we want you to have. Should you have further questions, please send us an email at [email protected]. -Ythan
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad it s a good phone I could recommend this item to a friend
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you, FrantzgS, for suggesting this device and taking the time to share your experience with us. We appreciate your recommendation. Be sure to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en to stay connected with us. -Ythan
- Cons mentioned:Wireless charging
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to mint mobile. I've tried tech support on four occasions. Finally escalated up top number and they couldn't fix it either. Said the phone was either bad or had some other problem
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Quiet, We're sorry to hear about the concern you’ve experienced and the challenges with connecting to Mint Mobile. Allow us to help. Are there specific error messages you’ve seen? Have you tried using the phone with another network or SIM card to see if the issue persists? Please send us the details via email at [email protected]. We'll be there to help. -Mitch
pretty basic phone with 5g
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.has all bells and whistles but bulky and mediocre camera.
No, I would not recommend this to a friendPhone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Changing from an iPhone to Android is a pain If it wasn't for the cost I would still have an apple
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for purchasing this phone, CindyR. We are pleased to have you as a part of the Motorola family. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch
Internet.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the Internet is a low speed some times. but averting is good.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BEAR45, We're glad to hear that you're generally satisfied with your device, despite the occasional low-speed internet connection. We understand how important it is to have a reliable internet connection, and we're sorry to hear that you're experiencing some concerns in that area. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected]. -Mitch
Motorola Phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad all for this price, Will buy again and again.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JibrilY. Thanks for recommending one of our Motorola devices. We appreciate you doing business with us. Follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Nate
It's okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't have a tape and pay built in so it sucks
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi StephanieB, Thanks for your feedback. We’re so sorry that your experience did not match your expectations. We stand behind our products and we would like to make this right. Please write us an email at [email protected] and tell us more details. -Iza
cell phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i had bought the phone on line at best buy an had it shipped to my home when i took it in to get it activated the salesman was not fully qualified and said I had to return item then repurchase the phone in order to activate it. I had to wait twice as long to get it going and still didnt get everything i needed done with it
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, DanL. We're sorry to hear about your purchase experience. We'll be sure to forward your feedback to the appropriate team. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Belle
Regret
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone as an emergency because my old phone had broken but it over-heats easily, slow processing when playing games and if using for longer than like 20 minutes is starts to glitch and closes whatever app im using without warning
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for purchasing this phone and for your feedback, StephanieS. We're sorry to know that you're experiencing problems with your Moto G 5G 2023 phone. We stand by our phones and this is something we want to take a look at. Write us an email at [email protected] so we can properly discuss this matter. -Iza
Motorlla G 5G 2023 (Unlocked)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 stars are for the functioning of the phone. It definitely serves it's purpose as a smart phone but it's definiteky bare minimum. It's light and just feels cheap. So for the price (yes you pay for the convenience of it being unlocked) but i may as well have kept the cheap TCL phone. Nothing wrong with it. You get what you pay for and this phone just isnt worth the price.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LeeAnna, we're sorry to hear that your experience didn't meet your satisfaction. We stand by our phones and this is something we want to take a look at. Kindly send us an email at [email protected]. -Ytha
Battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low battery life is low, overall good phone for the value
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Pranay. We're sorry to hear that you're concerned with your phone's battery life, allow us to help. Are you using the Moto charger that came with your phone? Several factors could be leading to quick discharge, these include signal strength, charging habits, and device settings. Let us know if this helps by sending us an email at [email protected]. -Mitch
Not so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good phone. Keeps erasing passwords. Camera not good.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mytv, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Belle
Budget friendly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent phone for the price byt extremely bad microphone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Praneeth, Thank you for sharing your feedback. We understand that this should not behave like this and we apologize for the inconvenience caused you. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
