Customer Ratings & Reviews
- Model:
- PAXD0001US
- SKU:
- 6540584
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.
This summary was generated by AI based on customer reviews.
Not recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps automatically shuting down And its to slow
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi KishoreP, We're sorry to hear about the concern you're experiencing with your device. Automatic shutdowns and slow performance are certainly frustrating. We would like to help you get this sorted. Please send us an email at [email protected]. We'll be there to help. -Mitch
Cell phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very many instructions within this box. Hard to figure out how to turn off the phone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Belle
Camera is very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has a defective camera. Pictures are very pixelated. Looks like a camera purchased in the 80s or 90s. Like one of those home video cameras. If you want an old phone marketed as new this is the one.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JaliceD, We're sorry to hear about the concern you're experiencing with the camera on your phone. As we stand by our phones, we'd like to help get this sorted out. Please write us an email at [email protected]. -Mitch
SLOWW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not real happy! Slow does not begin to describe it. I had a used edge and figured cheaper moto phones couldn't be that bad. Proved me wrong.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DonU, We're sorry to know that you're experiencing slowness on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at [email protected]. -Mitch
Bad investment!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is just not a good buy. Everyone tells me they cannot hear me even with the volume turned up. It doesn't keep a charge. Bad investment!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JodiR, We appreciate your posting. We are sorry to learn that you're phone is giving you a hard time. We want to check this feedback further because we stand behind our products. Please send us an email at [email protected] so we can look into it more thoroughly and help you from there. -Belle
Don't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone works fine but it takes forever to change and even if it is plugged in to the charger the power still goes down when using I would not recommend this phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Nopicture, We're sorry to hear about the concerns you’re experiencing with the charging and battery performance of your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. -Mitch
- Pros mentioned:Camera quality, Ease of use, Processor speed
Motorola phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone works as it should i like the ease of use took no time to get use to a different phone camera takes very nice pictures over all its nice phone that does everything i need and has plenty of memory so phone isn't slow and I the fact i add memory to it needed a upgrade from my old phone ajd price was in my budget
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're happy to know how satisfied you were on your new Motorola device ShirleyN, thank you for putting your trust in us and for sharing this experience with us. Feel free to follow us on our official community page to be updated in our latest devices at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Ythan
crappy finger print reader. stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone and Best Buy suck. I bought this phone on September 29 and November 10, it does not work right!!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Kdog, We're sorry to hear that you're experiencing concern with the fingerprint reader on your phone. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
Horrible customer service!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item is wonderful, the sales associate was great, customer service, though is absolutely horrendous! Best Buy lost a customer after dealing with their "customer DISservice" department.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for having one of our Motorola devices and for choosing us as your device provider. We're sorry to hear about this experience JohnC and this is not the experience we want you to have. Should you have any further questions or concerns, please don't hesitate to contact us at [email protected].
Moto sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It isn`t very loud in ringers and notifications. People are telling me that they are calling me and texting me but it`s not coming through. The camera is blurry most of the time. I will never buy this brand again, My son has a Moto phone too and the same happens to him.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BettyJ, We appreciate you bringing this matter to us and we are sorry to learn that you are not happy with the phone's performance. We want to help and fix this because we stand behind our products. Please send us an email at [email protected] so we can look into it more thoroughly and help you more effectively. -Belle
Useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing this phone, I could not even get the hang of it, so after four frustrating days I returned it and reinstated my old reliable flip phone. This phone drove me CRAZY!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Were sorry to hear about this FRUSTRATION, that you ended up returning the device. We're hoping that you can give us another chance in the future when buying a new device. For other concerns, please don't hesitate to contact us. -Ythan
Bad quality control.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How you will sell a phone as excellent wkth a scratch on the screen.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Bongolongo, We’re sorry to hear about the concern with your phone arriving with a scratch on the screen. This is not the experience we want for our customers, and we apologize for the inconvenience. We recommend contacting BestBuy for assistance with a return or exchange. Best Buy’s customer service team should be able to help resolve this concern. -Mitch
bad phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you are notable to transfer your info from your motorola phone to this phone with verizon
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback regarding the Moto G 5G (2023). We're sorry to hear that you experienced difficulties transferring your information from your previous Motorola phone to Verizon. We would like the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be there to help. -Aria
Bad Motorola phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good reception battery drains fast and take long time to charge its just ridiculous to get this phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your situation, Daniel. We're sorry to hear that these are happening on your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be happy to help. -Mitch
Avoid this phone!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very sorry to buy this phone. Best Buy should tell the purchaser they recommend buying the extended warranty. Waste of money.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ROADY, We're sorry to hear that you feel this way and that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
West of time to take it not useful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's restarting its own. Battery drains in 6 hr with out using it( in ideal condition) Poor call quality
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that these are happening on your phone, AnilkumarreddyD. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Mitch
Worst: Best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One word: Best buy is the worst. They took my money.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for reaching out and sharing your concerns, AbuBakar. We're sorry to hear about your experience with Best Buy. We recommend contacting Best Buy directly for assistance with your concerns. Their customer service team is best equipped to address concerns related to purchases and refunds. -Mitch
Motorola 5G
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow precessor, didn't like the ringtone keep stuck
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MubashiraF, We appreciate your taking the time to report this to us, and we're sorry for any inconvenience this may have caused you. We would like the opportunity to investigate your feedback further, as we stand behind our products. Please send us an email and tell us more about this at [email protected]. We'll help you from there. -Belle
Screwed by best buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid 120 dollars or more 4 days ago and now they have it real low and robbed me no more than a week ago
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Paul, We're sorry to hear about your experience. We understand how frustrating it must be to see such price changes shortly after your purchase. Retailers like Best Buy may adjust prices independently based on various factors. Please reach out to Best Buy's customer service for further assistance with this matter. If there's anything else we can help you with regarding your Motorola product, please do not hesitate to email [email protected]. -Mitch
Good review from other but not for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one for my dad. He used it for 1 month and it’s dead.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about the trouble your dad's experiencing with his device, Pattie. We would like the opportunity to investigate your feedback further. Please check this link for the recommended troubleshooting steps here: https://motorola-global-portal.custhelp.com/app/mcp/troubleshooter_page/g_id/5059 then select Next> Battery / Charging>My phone will not turn on. Let us know if this helps by sending us an email at [email protected]. -Mitch
