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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1131 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,131 reviews
  • Rated 1 out of 5 stars

    Motorola 5g stylus..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gps delay. Software very bad. Call calling delay. Whatsapp mute or noise. Bad in signal , reception..

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      I know these concerns are not what you are expecting with this device, RanaldoM. We want to look further into this. Please send us an email at [email protected] and provide us with more details to assist you further with this. We'll wait for you there. -Jess MotorolaMobility

  • Rated 1 out of 5 stars

    Will not recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Will not recommend this phone to anyone. Very slow

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi SeydouS, We're sorry to know that you're experiencing slowness on your phone. Slowness is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Belle MotorolaMobility

  • Rated 1 out of 5 stars

    Motorola bad product.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is terrible compared to the nord 30 plus one.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate you for taking the time to reach out to us and for having one of our Motorola devices MichaelM, we stand by our phones and this is something we want to take a look at. Kindly send us an email at [email protected]. -Ythan MotorolaMobility

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Nfc

    Rated 4 out of 5 stars

    Start giving us NFC, Moto!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Moto G Fast that was running out of ROM. Quadrupling storage to 128GB necessary, some programs were bombing the Fast, Moto G-5G working good, happy camper. Increasing battery from 4 to 5 Ma a break even as 5G phone sucks more power. Low resolution screen doesn't bother me, as it results in more battery life. Would have liked to get NFC, that's the primary reason for dropping this from five stars to four. i've owned several Motos along with several Lenovo computers and have always been satisfied. Almost stock Android a plus.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for your thoughtful and detailed review, CarlS! We're thrilled to hear that upgrading to the Moto G-5G has brought you a smoother experience with the much-needed 128GB storage. It's great to know that your programs are running smoothly without any hiccups. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    Defective camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad quality. Camera looks like 80s/90s video quality. Extremely pixalated.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JaliceD, We're sorry to hear that the camera performance did not meet your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    Phone moto g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good , not recommended to others, not worth this price

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ShibuP, We appreciate your posting. We are sorry to learn that you are not happy with your purchase. We want to check this further because we stand behind our products. Please send us an email at [email protected] so we can look into it more thoroughly and help you more effectively. -Belle MotorolaMobility

  • Rated 1 out of 5 stars

    Miss inform you

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is ok not happy with since I was miss inform by a salesman that shouldn't be selling cell phones

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi RandyF, We're sorry to hear about your experience and the misinformation you received from the salesman. Your satisfaction is important to us, and we apologize for any inconvenience caused. If you have any specific concerns or issues with the phone, please feel free to email us at [email protected] so we can assist you further. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    Wrong phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrong phone I wanted the stylus instead. Poor quality

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi GeorgeH, We apologize for the inconvenience you've encountered. To ensure we address your concern regarding the wrong phone and the quality problem, could you please send us an email at [email protected]? We'll be there to assist. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    Unhappy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what i wanted. Hard to work it. Very disappointd.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JudyT, we're sorry to hear that your experience didn't meet your expectations. We stand by our phones and this is something we want to take a look at. Kindly send us an email at [email protected]. -Ythan MotorolaMobility

  • Rated 1 out of 5 stars

    Don't buy again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience buying this phone, don't waste your money and time when is not compatible with some prepaid lines.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi RosaV, We're sorry to hear about your experience.As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Moto G Outstanding

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An android smart phone it's price range is definitely a steal. I bought it for my mum and with smart phones getting more sophisticated, you can imagine the learning curve for the old school folks but it's been pretty easy to navigate. The battery life is outstanding and camera quality is fantastic with an impressive 2.2gig processing. I am very impressed with Motorola and I look forward to future purchases

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JudeA, Thank you for taking the time to share your feedback with us. We're delighted to hear that the device's price range, user-friendly interface, outstanding battery life, fantastic camera quality, and impressive processing power have made it a steal for you and your mom. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Rated 1 out of 5 stars

    5g necessary

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but calls don't work without 5G service on at&t

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi GregC, We understand how inconvenient this is for you and we'd like to help. Can you confirm if this is in every location? Have you tried to reboot your phone? Does it happen on both incoming and outgoing calls? Please send us the details by sending an email to [email protected]. We'll wait for you there. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    So far so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of this phone it's comparable to my previous Google pixel 5a only better I can add an additional SD card and the cost is 350.00 dollars less than the Pixel 5a which crashed on me with just a little over 3 years of ownership never again will go with a pixel phone the Motorola Moto G is great with a nice camera, good processing speed with 128 gigs of internal space and a bright screen when viewing in the daylight. I'm hoping like my previous Motorola phones they will last until the next upgrade. So far very happy with it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jrod78, Thank you so much for this detailed review! We’re thrilled to hear that the Moto G 5G is exceeding your expectations, especially in comparison with your previous device. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Excellent Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smartphone is excellent for its price, and its camera surpasses even dedicated cameras. As always, I appreciate the user-friendly and memorable actions that Motorola has incorporated. For instance, the chopping motion to toggle the phone's flashlight or the three-finger swipe on the screen to capture a screenshot are both ingenious and practical interactions. There are several other cool and highly useful features on the phone. I would certainly recommend this phone to anyone seeking a fantastic device at a reasonable price—credit goes to Best Buy for the price I paid.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for this wonderful feedback that you shared with us, MotoUser. We are delighted to hear you are happy with the phone's functions, and we thank you for recommending our brand. We are happy to have you as part of the Motorola family. Please also join our official community at: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Camera quality, Processor speed

    Rated 4 out of 5 stars

    Perfect although speaker sounds tinny

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm used to moto g phones, so this feels good to me coming from an older one. Display is great, it's fast, setup was easy I like it. I was surprised that the sound when playing from speaker is not quite as good as my 2021 phone. But the display is crisper and photo look better.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      It's great to hear that you're finding the device easy to navigate and that you're loving its features, user301482. Don't forget to join our official community page to stay updated on our latest devices. You can find us at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Pros mentioned:
    Camera quality, Price

    Rated 4 out of 5 stars

    Motorola phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone and I are still getting to know one another, but so far I'm very happy. The camera is wonderful, the phone charges very quickly (a big plus). and it's a good price. I've had no problems. Another person in my home also purchased one after seeing mine.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We are delighted, userreview7895, to receive such uplifting feedback and reviews regarding the remarkable features of our Motorola devices. Your trust in us fills us with immense pride. We kindly invite you to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en, where you can stay connected with us. Thank you once again for your support. -Ythan MotorolaMobility

  • Pros mentioned:
    Battery life, Ease of use

    Rated 4 out of 5 stars

    Satisfied customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this phone for a week but I like it so far. Better battery life than my last Android. Easy to use. Haven't used my camera yet.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience with us, Jmy6! It's great to hear you're enjoying your new phone, especially the improved battery life and user-friendly interface. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Moto G 5G 2023 delivers; moto consistency

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moto g 5g 2023 is my third Moto g. I had Moto g stylus 2022 most recently and I demolished the screen. On reading reviews, I could not tell whether the standard Moto gestures were being continued. They are! The two I use all the time are two chop flashlight and twist of wrist for the camera. These are the two main features that keep me coming back. I like the price for a well-performing Android. Reasonably fast and this time, decent Wi-Fi calling. I don't miss the stylus as I rarely used it. Of course, the ability to expand memory is a main draw for me. I also like that there is a headphone jack separate from the charging port. I hope Motorola keeps these long time standard features. I recommend this phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to leave this review about our product, Fredy. We are happy to receive a recommendation from you, thank you. We're so delighted that you have been supporting us this long and that we never failed you. Please take a look on our official community page for Moto G 5G 2023: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Samsung S24 ultra

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly so its easier to navigate its apps. Love its camera.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We greatly appreciate the positive feedback you shared about your Motorola device, user606709! As a token of our gratitude, we'd like to extend an invitation for you to join our official community page. You can find us at https://forums.lenovo.com/t5/moto-g-stylus-5G-2023/bd-p/moto_g_stylus_5G_2023_en. We look forward to connecting with you there! -Ythan MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Motorola

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone for the price. It is also just a great phone without considering the price. The battery lasts me almost a week between charges. The screen looks nice and crisp. There are no unnecessary apps that can't be removed easily.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for sharing your positive experience, User535968. We're thrilled to hear that you find the phone to be a great value for the price and also a great phone overall, regardless of the price. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

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