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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 940 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers regard the Moto G Play (2021) as a great budget-friendly phone with a long battery life and a good camera. They appreciate its user-friendly interface and the convenience of being unlocked. However, some users have expressed concerns about its slow performance and limited memory and storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 940 reviews
  • Rated 5 out of 5 stars

    Decent Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone for the price. It is a nice and has the basic features that are needed for Android. Would recommend..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No title

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my purchase...this is my 2nd moto g play phone that I have purchased from best buy.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for patronizing our product and for being loyal customer, Nodisplay. We appreciate you taking your time to give us a very positive feedback and we're glad that you're satisfied with the phone's features. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-play-2021/bd-p/moto_g_play_2021_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Moto

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, bright, big screen and easy to navigate.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Bizznuts27, Thanks for the great rating! Glad that you purchase the phone! It is indeed easy to navigate and offers great features. If you're interested, we'd like to hear your story and share it with other G Play users here: https://forums.lenovo.com/t5/moto-g-play-2021/bd-p/moto_g_play_2021_en. Love to hear from you there. -Jess MotorolaMobility

  • Rated 5 out of 5 stars

    Good inexpensive phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth and fast transaction exactly as described and works flawlessly.

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 1 out of 5 stars

    rating stupid motorola phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't like this phone! It jumps around to other page when I'm not done with one I'm on, esp on a call, too slow on some things , toofast on others (jumping around) . The worst, most annoying, esp in am is the shrill noise it makes for a notification too loud too, that I'm not even int. in. If I adjust the volume then I don't hear calls. I've taken it into store, they can't fix it , said it's just something Motorola phones do, totally stupid! I hate this phone!

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Dumbphone, Thanks for letting us know about your phone's condition. We understand how you feel, we’re sorry to hear you’re not happy with our product. We would like to make this right. Please write us an email at supportforums@motorola.com and tell us more details. -Jess MotorolaMobility

  • Cons mentioned:
    Slow

    Rated 2 out of 5 stars

    Motorola Phone Purchase at BB not Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible purchase. Unfortunately BB has a $35 reboxing fee on returns which tells me not to buy any more phones at BB. This is a bad phone, slow, and not easy to use

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Motorola, We appreciate you letting us know and we're sorry for any inconvenience this may have caused. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com and tell us more details. We'll be assisting you from there. -Rizza MotorolaMobility

  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PHONE THANKS TO THE EXCELLENT SALES ASSOCIATE THAT HELPED ME PICK IT OUT

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for choosing us, BRENDA. We're delighted to hear that you're happy with your purchase. Glad that you had a smooth transaction with BestBuy. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2021/bd-p/moto_g_play_2021_en. MotorolaMobility

  • Rated 1 out of 5 stars

    No Service from Customer Service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven't activated it yet. BB CS said they would activate and transfer items and do it for free but reneged when i went to the store. i left and am currently looking for someone to do itl

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi PhilM, we're sorry to hear that you got a concern with customer service from BestBuy. Hoping that you'll find someone who can assist you with your concern about activating your phone. Have you tried contacting their hotline too? We appreciate for having one of our devices. Thank you for choosing Motorola Mobility. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    I like my new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, easy pickup. Whitney was knowagable and pleasant.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi GaryM, We are so happy to hear you had a positive experience using our Moto G Play phone. Your support and trust in us are much appreciated. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-play-2021/bd-p/moto_g_play_2021_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Moto G is A Great Budget Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moto G Play is an excellent phone, the screen is large and clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yeh for Motorola

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Android cellphone. This is my second Motorola cellphone and I would not have any other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, and everything was easy to get set up. Great Deal!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Patrick, We appreciate you taking your time to give us positive feedback and we're glad that you're satisfied with the phone's features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2021/bd-p/moto_g_play_2021_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great phones and gaming action

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both my nieces love them they enjoy the playing time and also everything else

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi BBMBR, Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our Moto G Play (2021). If you're interested, we'd like to hear your story and share it with other G Play users here: https://forums.lenovo.com/t5/moto-g-play-2021/bd-p/moto_g_play_2021_en. -Rizza MotorolaMobility

  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother on mother’s day she likes it big display

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone screen breaks easy though I enjoy this phone and everything has stopping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent smart phone. My son love it so much. He enjoy using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Miss NUB

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was purchased for my grand daughter and she love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! Makes a good back up phone. Very light weight and not too big. Fits easily into my purse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moto

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone i could have bought for the price. Its huge it's quick my daughter loves it hated the iphone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Bunny876, Thanks for the great rating! Glad that you consider buying this phone! It offers great features. If you're interested, we'd like to hear your story and share it with other G Play users here: https://forums.lenovo.com/t5/moto-g-play-2021/bd-p/moto_g_play_2021_en. Love to hear from you there. -Jess MotorolaMobility

  • Rated 5 out of 5 stars

    My phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second phone same one because I love the Firts one , this is for my boyfriend

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for patronizing our product and for being a loyal customer. We're glad that you chose it for your boyfriend. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2021/bd-p/moto_g_play_2021_en. -Mitch MotorolaMobility