Customer Ratings & Reviews
- Model:
- PAL60003US
- SKU:
- 6441176
Rating by feature
- Display Quality
Rating 4.4 out of 5 stars
- Camera
Rating 4.2 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the Moto G Play (2021) as a great budget-friendly phone with a long battery life and a good camera. They appreciate its user-friendly interface and the convenience of being unlocked. However, some users have expressed concerns about its slow performance and limited memory and storage.
This summary was generated by AI based on customer reviews.
Ugh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less expensive. Less intuitive. I bought a One Plus for myself, shouldn't have listened to my wife who wanted something simple. I should have bought another OnePlus.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We were sad to see you a 2-star rating for our Moto G Play (2021), as we aim to deliver you a 5-star experience. As we stand behind our products, we would love to help get this checked. Please email us at supportforums@motorola.com and kindly provide this link as a reference. We'll be there to help. - Mike
- Cons mentioned:Slow
Phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone lags alot and I'm not used to it at all it also gets hot.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .I'm sorry to know that you are having this issue with your phone, Johnny. We stand by our phones and we're glad to help investigate and get this concern sorted. Please email us at supportforums@motorola.com for us to further assist you. we'll surely help you from there. - Mike
Moto
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a couple of weeks. Then screen went black and never bothered bringing the phone back.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Great, We’re so sorry to hear that you're having difficulties with your phone's screen. Our goal is the make our customers feel satisfied, and to provide a positive experience. We would like to help. Please email us at supportforums@motorola.com at your earliest convenience. -Mitch
Served it's purpose.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Served it's purpose. My phone broke and I was need of a replacement until the new phone arrived. It did the trick.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for taking the time to give your feedback. We really appreciate it. If you would like some help with your new device, kindly visit our official Motorola community page: https://forums.lenovo.com/t5/moto-g-play-2021/bd-p/moto_g_play_2021_en - Mike
I was duped!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is horrible! It is basically obsolete, and I feel like it shouldn't have even been sold to me! I left my iPhone on vacation and only needed a phone for 3 days until I got mine back and he sold me this...never explained how to use it or anything.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LindaM, Thanks for bringing this to our attention and we apologize for the inconvenience this may have caused. You may go to this link for Moto G Play 2021 User Guide: https://help.motorola.com/hc/3202/11/pdf/help-moto-g-play-11-na-en-us.pdf. Our goal is the make our customers feel satisfied, and to provide a positive experience. We would like to try and help. Please email us at supportforums@motorola.com at your earliest convenience. -Elle
A cheap phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this phone as a temporary replacement as I waited for my new phone to come in. This phone was very cheap and I hated it. It was too big for my small hands. I was glad to give it back!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Smile38, That's unexpected for a our Moto G Play phone and our apologies that you're having this issue. We stand behind our products and we would like to make this right. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
- Cons mentioned:Slow
Worst thing ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super slow - worst thing i ever bought from best buy
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We are sorry to hear that you are facing this issue, HardHeaded02. As we stand behind our products, we would like to help investigate and get this concern sorted. Please email us at supportforums@motorola.com for us to further assist you and kindly refer to this post. Kindly use Subject: Retailer_your issue (e.g BestBuy_Slow/Lagging) on your email or give this link, we'll surely help you from there. - Mike
friss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.phone is a pice of crap manage all areas of ohone and touch screen is very bad
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mistake, We are so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
It needs battery replacement in only 6 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it 6 months ago and the battery got inflated..... need replacement right the way...it turns off every time I received a call or when I see a video....
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Motorola,
We're sorry to hear that you're having this kind of problem. Please allow us to help you with your concern. Kindly send us an email at supportforums@motorola.com and use this link as a reference: BestBuy/GPlay2021_Battery. We'll be glad to assist you from there. - Frank
- Cons mentioned:Slow
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the phone slow easley hacked it's trash
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .This is not typical for the Moto G Play (2021) and we're very sorry you are having problems. We stand by our phones and we're glad to help investigate and get this concern sorted. Write us an email to supportforums@motorola.com so we can directly communicate with you and get this resolved. - Mike
Poor Quality Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the phone less than a month, drop it and screen spider webbed. I believe this phone was made with poor quality glass. Battery drained daily with few apps running in background.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NanoStocks, we know how disappointing it is to crack the screen. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/mcp/service/
They include an extensive walk-in repair network that in many cases can provide same-day service, plus mail-in and some fix-it yourself options. You will find an interactive map that allows you to find a carry-in center convenient to you. We recommend contacting the repair center to ensure they are prepared for your specific issue. - Mike
phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband can't figure out his new phone and there is no one to help.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, thanks for reaching out. Please email us at supportforums@motorola.com if you need help with your new Moto G Play (2021). We'll surely help you from there. - Mike
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slowed down after a week which is very frustrating
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Cdove, Thanks for reaching out to us and we're sorry to hear that you're having this kind of problem. Please allow us to take a look into this. Kindly email us at supportforums@motorola.com so we can properly discuss this matter.
-Rizza
It's not an iphone lol
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's just not an iphone..............,,............
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, Nevercame. Thank you for sharing your feedback. Let us know if you need assistance with your phone by sending an email to supportforums@motorola.com. We're here to help. -Mary
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good quality phone. Has issues getting a signal. Phone cuta out in the middle of a call.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DeborahF, Thanks for having one of our phones. Sorry to hear that you're experiencing signal difficulties. We would suggest further troubleshooting the phone. Please follow the troubleshooting steps here that could fix your signal situation. Kindly check this link, https://motorola-global-portal.custhelp.com/app/mcp/troubleshooter_page/g_id/5059 select Data/Connectivity, and choose No data. For other concerns, kindly send us an email at supportforums@motorola.com. We'll be assisting you from there.-Elle
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible ringtone, terrible OS, data stopped working. Usually don't givr bad reviews. This is a piece of junk, save your money
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Goodbuyguy, We’re so sorry that your experience did not match your expectations. We stand behind our products and we would like to make this right. Please write us an email at supportforums@motorola.com and tell us more details. We'll be there to help. -Rizza
Planned obsolescence maybe
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a year. The screen turned off randomly. I took good care of it. Never got wet. Screen protector and case.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi IDKyou, We appreciate you informing us about your phone's condition, and we understand how frustrating it is. We apologize for any inconvenience this has given you. Hope you can give us another chance, feel free to email us at supportforums@motorola.com. We'll be there to help. -Rizza
Not for the elderly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was purchased for my 98 year old mother-in-law… recommended by your staff as the easiest one to use. She couldn’t even figure out how to turn it on. It was taken back.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi 98yearold, We're sorry to learn that you had to return the phone. Hope you can give us another chance in the future. If you have other questions or concerns, write us an email at supportforums@motorola.com. -Mitch
Moto price match issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone but had a hard time getting it to price match at best buy. Had to go through a lot of work to get them to honor a pretty obvious price match at target.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Sashellton, Thank you for purchasing this phone. We're sorry to hear about the experience of getting the price match. If you need help with your phone, write us an email at supportforums@motorola.com. We'll be glad to help. -Mitch
Phone is heating up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is generating lot of heat. Looks like mobile had issue
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .That's unusual for the Moto G Play (2021), manu. As we stand behind our products, we would love to help get this checked. Please email us at supportforums@motorola.com for us to further assist you and kindly refer to this post. We'd be happy to help you with this. - Mike