Customer Ratings & Reviews
- Model:
- PB0C0007US
- SKU:
- 6568429
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the moto g play 2024 64GB (Unlocked)'s overall performance, camera quality, and battery life, with many finding it easy to use and appreciating the screen size. The processor speed and features also receive positive feedback. The primary concern expressed by a few customers is the storage capacity.
This summary was generated by AI based on customer reviews.
Temporary Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is pretty slow and not a phone that I can use for more than a temporary time
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ENSS, We apologize that your phone feels slow and isn’t suitable for long-term use. Allow us to help. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent problems. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
Kept turning off on own
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was fine until it started turning off by itself. I must say that Motorola did try their best. However, I had to return the phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Alanaek, We're sorry to hear you had to return the phone. We're always looking for improvements and we appreciate your feedback on our products, we'll relay the message to the team. Hope you can give us another chance in the future. -Mitch
Low memory but good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was good for the price. The memory capacity is low though.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for your feedback! We're glad you found it good for the price and appreciate your note on the memory capacity. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos
Ok phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a ok phone. Im having problems connecting it with my provider and my hotspot dosent work
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SaulG, We're sorry to hear you're having trouble with connectivity. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be happy to help. -Mitch
Worst phone ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like this phone , very slow and complicated to connect to my google acct
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NaomiB, We’re sorry to hear you’re experiencing slowness and difficulty connecting to your Google account. Slow performance can sometimes be caused by too many apps running in the background, so we recommend using your recent apps button to close apps you’re not using. It’s also a good practice to restart your device every 2–3 days to clear memory and buffers. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. For further assistance, kindly send us details at [email protected], and we will be happy to help. -Mitch
not happy with best buy service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT DID NOT WORK WITH OUR CARRIER SPECTUM. THE SALES PERSON DID NOT TELL US. THEY JUST TOLD US TO RETURN IT WE HAVE TO PAY $40 STOCKING FEE. unfair
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Elisabet, We’re sorry to hear about your experience with your purchase and the service at Best Buy. We’ll be sure to relay your feedback to Best Buy for their awareness. We appreciate you sharing your experience with us and understand your frustration. -Mitch
very slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works very slowly even tho ion downloading any apps
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mollik, I’m sorry to hear the phone is running slowly — I know how frustrating that can be. Even without downloading new apps. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Bestbuy find anyway to scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I noticed that this is the exact same phone that target boost mobile and all of the other store sale. They charged almost 3 times the price and when I took it back to the store, product was never open taken out of the box or anything they charged me like $35 for a restock fee Insane yeah I won’t be buying any technology or anything from them if I’m not 150 thousand percent sure that I will be need it, and I watched a girl do the “”restock she literally looked at it looked at the SIM card and put it back. That is what you’re charging me $35 for that is insane.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NiqueB, We're really sorry to hear about your experience with the return and restocking fee. While we don’t control the policies of individual retailers, we understand how frustrating it can be to be charged a significant fee, especially for an unopened product. We appreciate you bringing this to our attention, and we’ll make sure to share this feedback internally. -Carlos
Best Buy Sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one at either Best Buy or AT&T could activate this phone onto cellular data which made it useless to me. When I returned the phone, Best Buy charged my a $45 restock fee on a $95 phone. I WILL NEVER SHOP AT BEST BUY AGAIN
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JohnT, We’re sorry to hear about your experience with Best Buy and AT&T. We understand how frustrating it can be when a phone cannot be activated, and a restocking fee is applied. While we don’t control retailer policies, we appreciate your feedback and hope your next experience with a Motorola device is smoother. -Mitch
It's alright
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mean, it's alright. I'm not a fan of Androids, I just used it for a few days until I got an iPhone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SurayemM, Thank you for sharing your experience. We understand that switching platforms can take some getting used to, and we appreciate you giving our device a try. If you have any questions about using Motorola phones or features in the future, our support team is always available at [email protected]. -Mitch
Product overview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done. Processing is a bit slower compared to the iPhone I had. But it's manageable.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience with us, JordanT. We're sorry to hear that the processing speed hasn’t been meeting your expectations. We understand how important it is to have a device that operates smoothly and efficiently. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
- Pros mentioned:Overall performance
Loved it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good for the cost,also the mobile itself is a gem for its performance
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Srikar, Thank you so much for your kind words! We're thrilled to hear you're enjoying your phone. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch
Terrible Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I searched in the Best Buy app for "esim phone unlocked". This was the third one in the list, at a good price, so I bought it online. It turns out that it doesn't have an esim. I should have done my own research. I know that because the first thing that I heard after I mentioned it to the sales person was "You should have done your own research". I explained that clearly I was wrong, but I did not think it unreasonable for the third product in a search to meet the criteria of the search. He countered with "If you type google into the search it will give you TVs, phones lots of different things. You need to do your own research". There wasn't really any reasoning with him, so I left.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry to hear about your experience! It’s understandable to expect accurate search results when shopping. We appreciate your feedback and hope you find the right device that fits your needs! -Carlos
Lies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with the phone. When i was shopping online i asked your customer services if i was able to use Spectrum cell service on this phone and was told yes. Well surprise it is not compatible. Bought this phone for my father and wasnt able to get him service on my Spectrum account.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MelissaP, We apologize for the inconvenience you've experienced.
We have reviewed your concern regarding the Moto G Play 2024, and we can confirm that this phone is indeed compatible with Spectrum when used as an unlocked device. For your reference, you can verify the carrier compatibility at the following link: https://www.motorola.com/us/carrier-compatibility. We recommend contacting BebtBuy for assistance with your purchase and activation concern. They can help ensure that the device is set up correctly with your Spectrum account. -Mitch
bad salesperson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the phone due to the rudeness of the manager who took over the sale from the salesperson who was doing just fine.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi none, We’re very sorry to hear about this experience. Customer interactions should always be respectful and professional, and it’s disappointing that this was not the case during your visit. We appreciate you letting us know, and we’ll make sure this feedback reaches the appropriate team so it can be addressed. -Carlos
not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen breaks super easy, even with a case and a screen protector.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SarahB, We're truly sorry to hear about your experience. That’s definitely not what we want for our customers. A fall, even a short one, can sometimes cause internal damage depending on the impact. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Kylee
Moto G play 2024
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great phone just the battery is not that great for a 5000 milliampere hours battery.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback with us, JackBarbs! We appreciate your perspective on the battery performance of the Moto G Play. We apologize for any inconvenience this may have caused.
To help optimize your battery life, here are some useful tips you can try: https://en-us.support.motorola.com/app/answers/detail/a_id/177413/~/tips-to-extend-the-battery-life---moto-g-play-%282024%29. You can join our online community if you would like to know more about the exciting features of our devices here: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Elle
My Disappointment in my phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very low grade phone. I really don't like it but it's what you had that was compatible to my phone. Also I'm hurt because I lost all of my pictures. They were not transferred as promised
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LeliaM, We're sorry to hear that your experience hasn’t met your expectations. We understand how important your phone choice is, and losing pictures can be incredibly frustrating. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
Moto g phone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was horrible didn't like it at all when it was better
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JorelP, We’re sorry to hear that your experience with the phone was disappointing. We’d like to understand more about what specifically made it difficult for you to use. Could you please share additional details about the aspects you didn’t like by sending an email to [email protected]? Once we have more information, our team can review your feedback and provide guidance or possible solutions. -Mitch
Why not clearly display it is only 4g?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work on 5g networks, only 4g, so it is very slow.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MarilouB! We're sorry for the disappointment. Have you tried checking the specifications and features of the device before purchasing it? Kindly check the specifications of the device, where it's stated that the device supports 4G and not 5G at
https://en-us.support.motorola.com/app/answers/detail/a_id/177738/~/specifications--moto-g-play-%282024%29. -Nate
