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Customer Ratings & Reviews

Your price for this item is $179.99
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The comparable value price is $299.99

Customer reviews

Rating 4.5 out of 5 stars with 1434 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers appreciate the Moto G Plus (5th Gen) for its affordability, especially during the holiday season. They are also impressed with the camera quality and the excellent battery life. The phone's storage capacity and unlocked status are also well-received. However, some customers have expressed concerns about the lack of NFC, which limits the use of Android Pay, and the speaker volume, which they find inadequate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 210 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great handset, priced right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never spend a lot on common technology products. Okay, so I have lots of money tied up in DSLR bodies and lenses, but that's a hobby :) The Moto G5 Plus 64GB is the most I have spent on a phone since I had a bag phone in the 1990s. Having nearly pure stock Nougat baked into the ROM makes the phone a joy to use. I don't game save for logic puzzles, so video viewing is the heaviest use the phone will see. I have viewed full HD video on the phone, and it performs flawlessly. Battery life is far better than any other handset I own save for an old LG unit where the battery takes up nearly the entire back of the phone. Three updates arrived yesterday(as of posting time stamp) and I hope that the 6 month call errata has been addressed. Still waiting on Oreo. The updates were stability and security issues related. I'm quite impatient when it comes to tech. products being ready for interaction(I have an i7 6700K PC W/ 1TB SSD) and this little handset does not disappoint. I have paid for perhaps 100 apps, but use only half that many, so I have used hardly any space to this point. I have 48 GB free. I also inserted a 256 GB micro-SD card for audiobooks, pictures and off-line dictionary files. For me, the phone has massive amounts of storage. In handling, the apps open up quickly, the split screen works as Google intended, and the phone always seems to have extra RAM available for additional tasks should I need to call on them. Lots of people buy phones for their camera capabilities. I am not one of those people. I have found the camera to be merely capable, rather than stellar. However, there are NO cell phone cameras that I find stellar, so this is not a dig at the phone's capability as a shooter. Its low light deficiencies are real, but lots of users will never notice this. I would expand on this, but far more capable professional reviewers have done so. Unknowing friends and family believe my G5 Plus to be a premium phone. I think it is the metal case, fingerprint sensor, fast near-stock Android, and my customizations. For me, the G5 Plus is as premium as I need, and better than expected. The G5 Plus is a great 'bargain' phone. I'm getting my mom one for the holidays. I ULed a screenshot of my phone.I use NovaLauncher for lots of reasons, including installing the displayed Funkong Icon package and Wave Live wallpaper.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good phone, nice features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new phone for work and spent a lot of time researching low-, mid-, and high-end phones. The Moto G is a definite upgrade from my Sony Xperia Z1, which I had for several years. I needed a phone that could run my productivity apps with ease, and the Moto G does that. The pictures are nice–the zoom is certainly better!–though there is slight distortion toward the edges. The camera is easily accessible and responsive, which is a big plus when you need a quick picture. I was able to get some landscape shots from the opposite side of the car as we drove through Wyoming on a family road trip, and the pics came out much better than my Sony's photos in a similar setup. The phone gets a little warm but doesn't get hot like the Sony, and the battery life is a huge improvement. Even with heavy use on the trip, I didn't need to charge ít until close to the end of the day, and that was with the phone's GPS running most of the time and apps active. It's also my first phone with a fingerprint reader, and it seems to work well, though almost too well at times! Three weeks in, and I'm pretty pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Price

    Rated 5 out of 5 stars

    Great Budget Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Moto G5 Plus unlocked to replace my Galaxy S6. Its been a month and I can't be more pleased with my purchase. It performs as well as every flagship I've owned at a price $700 less. Being pretty much pure android the phone runs well and the bloatware is much less than a Samsung device. The cameras work fine for my uses and the 4k video is a real bonus. Also, the ability to add an SD card gives me a place to store them without using internal space. The battery is bigger and lasts much longer than my S6. There is no wireless charging but I found I rarely used it after a while, certainly it was not a $700 feature for me. The Moto has fast charging and that's the important feature. The sound is OK with a single speaker for making calls but using a headphone for media streaming is recommended. You get the 3.5 mic port which is a dying feature and much appreciated here. Wireless tech for earbuds is not very good and having to charge them often is a hassle. The display is terrific and the build is nice enough. The fingerprint button below the screen is very functional and it works. The phone is heavier than the S6 and somewhat larger, but you get that bigger battery! There is a camera lens "bump" on the rear but with the grip help cover on it is not noticeable.. Did I say after owning 3 Samsung flagships how much I love this phone? Wow! You will never feel you have a "budget" phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price
    Cons mentioned:
    Nfc, Speaker

    Rated 5 out of 5 stars

    Great budget phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the price tag, love the phone. Sure it doesn't have NFC and the speaker could be improved, but overall it does what any other phone out there can do. Plus it contains stock Android so it's very fast and battery life is really great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Storage

    Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a big decision for me to switch from being a Samsung phone user to Motorola. But the Samsung price for top of the line is ridiculous. This Motorola G5 plus has been very easy for me to transition to; learning the operating system was not a problem. I love the 64GB storage and look forward to being able to load all the apps i want without worrying about storage issues that I always encountered with my former Samsung 16GB phone. This phone is packed with features and is a good value (for example speed, storage, good camera, external micro SD card storage capacity.). A big plus over Samsung is it does not come preloaded with a lot of nonsense apps you don't want. A minus is the back of the phone is not removable so you cannot replace the battery. &, Thus, inserting the Sim and micro SD card requires a special tool that came in the box with the phone. Don't throw that out, you might miss it in the box. Surely I will lose that tool and be frustrated down the line, but I noticed the salesperson at t mobile has one at the store, so I could get their help, if needed. Another minus is that the speakers aren't very good, so when I have someone on speaker phone I can't hear them well; instead I have to use my earbuds. The earbud jack is standard. The battery life seems extraordinarily good. But a minus is that the charger that came with this phone, which is a super charger, is very cheap quality and doesn't fit into my phone snugly. Our house now has three Motorola phone uses and each one came with a different charger. I am guessing that Motorola switches up who manufactures them and I got the poorest quality version. But, on the positive side, I can use my old Samsung chargers because they are the same size/type as this phone. I love that this phone is unlocked, which gives me the freedom for our household to change carriers if t mobile's service proves disappointing. I had no trouble getting it to work on the t mobile network, they activated it in their store within one minute.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Price

    Rated 5 out of 5 stars

    excellent phone for affordable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is very affordable and packed with very nice features. Battery is very sufficient, screen resolution is in HD, nice and fast processor, both cameras are take nice quality pictures and videos and look flawless when video chatting, also has plenty of memory at 64GB for photo or video storage. Lastly this phone is universally unlocked so you can use this on any phone service.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price, Storage

    Rated 5 out of 5 stars

    Great android phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone for the price. I opted for the 64 GB of storage and 4 gigs of RAM. It is fast and has great battery life. The camera is good but not great. I was surfing the internet and watched 2 netflix show and still had 50% battery life at the end of the day. that is impressive. I highly recommend this phone if you are looking for a great budget phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Price

    Rated 5 out of 5 stars

    The best deal in smart phones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally broke down and got a smart phone. I researched for nearly 2 years before I pulled the trigger on the G5 plus. I tried every phone I could het my hands on from every quality brand you could think of and I kept coming back to this one. A co-worker has a G4 and I kept coming back to that as the one that I thought had the most useful features for the money. I really wanted a good camera, for work and home, and the G5 Plus did not disappoint. I compared photos, of the same subjects in the same lighting conditions, from several cameras on iphones, samsungs, lg's,and a few more and the Moto always stood out, especially for the price. To get a better camera you will have to shop in the $800-$1000 price range, in my opinion. I bought up to the 4gb RAM 64gb ROM version and added a 128gb sd card and the thing runs flawlessly. It's fast and takes great photos and videos. Being an older model, it took several updates but I have had no issues. I bought the unlocked version and I use AT&T, the people at our AT&T store are nice but not very helpful. They were able to transfer all my contacts and photos from my Samsung Rugby II with no issues, but I had no mobile data and could not send or receive pictures in texts. They changed my SIM card and it did not fix it, and after an hour they gave up and told me I would need to call 611 and ask for "advanced tech support". When I finally called I was sent to a guy from billing, I thought "Great, this is going to be a waste". I wish I could remember his name because he was awesome! He looked at my account and my phone info, made some changes, asked for my phones IMEA number and told me how to get it. He changed that and after a restart everything started working perfectly! I don't know why these phones are not more popular, my guess is Apple and Samsung give the major carriers higher incentives for selling their phones than Motorola(Lenovo). For half to a third of the price it seems to be the same quality of phone with similar features, or better in some cases. Depending on how hard you use your phone I average 3 days between charges, but I don't live on my phone. The camera is 13mp but don't be fooled, it's not all about megapixels, sensor size and aperture size (f stop) play a huge role in photo quality. Most people are surprised how cheap the phone was when it keeps up with and out performs theirs. If you need a status symbol based on price and name then this is not the phone for you, but if you want an awesome phone at an unbelievable price look no further.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Storage

    Rated 5 out of 5 stars

    Fantastic Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a great value in a world where phones are approaching $1000. For the price of one high end phone, you can get this phone for each member of your family, and for 99% of the population, outside of the camera, there will be no appreciable difference in performance between this phone and one that costs a month's rent. Pros: Close to stock Android aside from the addition of the very useful Moto Actions. With 64 GB of onboard storage and microSD support, you will rarely be required to manage files on the phone due to insufficient storage. 4 Gb of RAM will let you multitask with a ton of apps without worrying about the phone slowing down. The processor has an incredible compromise between power and energy efficiency; the phone lasts about 9 hours of screen on time with internet browsing on mobile data. The Moto Actions let you use the fingerprint sensor to navigate your phone, freeing up some of the screen space usually dedicated to those buttons. Its loudspeaker is front facing instead of on the bottom or worse, on the back. Cons: The screen to body ratio is on the lower side; there are some phones with larger screens with similar body sizes. This phone lacks NFC, which is used for things like Android Pay. The camera is unimpressive.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed
    Cons mentioned:
    Nfc, Speaker

    Rated 4 out of 5 stars

    Good not great, but good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around good phone with a few missing features. Fast performance and very smooth. Pictures sub par at best and speaker is weak. Use Bluetooth for that. Speakerphone falls short but regular is fine. No NFC , not a deal breaker but why not have it on US phones? Battery life is good as well.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi shillydog,

      Thanks for your feedback! We appreciate you have one of our phones. The phone is a stock android phone which is why it runs with stock apps and features. There are features which users really don't use. Which is why we have lots of phones to choose from and be able to suit our customers need.

      -Jess MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Moto G5 Plus Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone for people who don't want to spend $600-$800 on a flagship device, but still want a phone with great specs. This phone is unlocked, so it works with all of the major carriers. The phone doesn't have any of the unnecessary bloatware that comes on carrier devices. It is close to running pure android. It has some useful, but not necessary, "moto actions" i.e. making a chopping motion twice to turn on the flashlight. The battery life is amazing; I can easily get a day and a half with heavy usage. In my opinion the only cons are: the camera is decent; it isn't a $600+ phone so not a deal breaker for me. And there isn't a notification led; Motorola does use a moto display feature for notifications, but it isn't as good as having a notification led. I purchased the 4GB/64GB model; the phone is also available in a 2GB/32GB configuration.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price, Storage

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my sister and she absolutely loves it. It has great battery life and storage especially for the price. It has better battery life than an iPhone and is much cheaper than one also.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Outstanding value - never buy locked phone again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stock android 7.0 system which should be upgraded to Oreo. Excellent battery life compared to my Note 4. Nice bright screen. Very fast. Bought 4gb ram version - very pleased with my purchase after 10 days of use. No wi fi calling built into the phone software - but it does work with Google voice and hangouts for wi fi calling. I use this for work so I cannot comment on the camera, although it seems very good for the pictures I've taken using professional mode. Sprint put in the sim card for free - very easy and you are not charged for an "upgrade". If you buy a locked phone from a carrier they usually want to charge an "upgrade fee" - so this (or any) unlocked phone is the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price

    Rated 4 out of 5 stars

    Great Phone For The Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Moto G 3rd Gen was getting a little old and that battery wasn't holding a charge too well. So I bought this one when it was on sale for the early Black Friday sale and it's been great so far. Very responsive. I can go three days without charging the battery but I'm not a heavy user. The sweet spot for me is a 5" screen so this is a little bigger than I'd like (5.2" screen) but it's hard to find a high quality phone with a 5" screen. The camera protrudes on the back so I picked up a cheap case which helps with that. I really like the Moto brand as the version of Android installed is pretty vanilla and doesn't have a lot of bloatware installed like some of the other phones. And really, for the price it can't be beat.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Price

    Rated 5 out of 5 stars

    Excellent Phone love it - Way to go Moto

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I began reading reviews over a month ago and could not wait to get one of these phones. I ordered 2 one for me and one for my wife. She wanted the Gold color so hers is on the way. Setup was easy the biggest issue was needed a nano sim instead of the micro on my Nexus. Run great on T-Mobile. Google backup from old phone restored no issues. Setup all my apps fine. We purchased the 64 gig model and ordered some clear cases online. The manufacturing looks great very sleek nice phone feels great in the hand. The almost stock Android was a selling feature and the great price. This phone is much faster than my Nexus. Camara is much better. Video playback has been smooth. Calls are clear. Wifi works great does not drain the battery like my old phone. The battery is amazing all day on one charge no problem. Forgot to charge over night very little battery drain even with apps running. Not a power user but all the apps I use work great, Cello Tuner, Dish Anywhere, Netflix, Amazon Music, Mario Run etc. Definitely, work the money. Bought with Best Buy so I could purchase their Geek Squad insurance so I can have any repairs if needed, done locally, and not mailing in for a 5 day turn around. I would definitely recommend this phone to others.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Price

    Rated 4 out of 5 stars

    Phone worth for its price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this phone for 2 weeks now. The battery is really good. On standby it goes for 2 days and camera is also really nice. I spent 275$ for the 64 gb phone and I feel its worth the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ramsay,

      Thanks for your feedback! The phone has great features at its price. We appreciate you have one of our phones.

      -Jess MotorolaMobility

  • Pros mentioned:
    Battery life, Camera
    Cons mentioned:
    Nfc

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has an impressive battery life, the camera is decent, and the performance is smooth. I've had the phone for almost a month and it hasn't given me any trouble. I'm coming from an LG G5 and I didn't see a noticeable difference in performance, given the LG has a Snapdragon 820 and this one the 625. The only cons would be the lack of NFC and the micro USB charging port.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    Great Unlocked Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone when my IPhone stopped working - I did not want to be under a contract & have a monthly payment so I started researching other options. I read the reviews for this phone & it sounded like a great option w/a great price. I have been very pleased with this phone. It does everything my IPhone did w/the exception of Facetime - I downloaded an app & that was quickly remedied! It holds a charge longer then my IPhone did & the charging cable that came with it charges my phone super fast!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi BOUD,

      Thanks for your feedback! I'm glad that this phone does everything you need. We appreciate you have one of our phones.

      -Jess MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great battery life, tough screen, easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Motorola Moto G 5th generation phone that I have purchased from Best Buy. The first was for myself. I was so pleased with the phone that I bought another for someone else. The battery life is great, it has a very tough screen and it is extremely easy to operate. I paired each phone with Best Buy's Incipio Plex screen protector and Incipio NGP case. The set would be my recommendation to anyone wanting a fairly simple smart phone that is not under any contract with a provider.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    It's worth double the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola Moto G5 Plus: This is about the 4th phone that I have owned and it’s definitely the best. Everything that you read on the Motorola web site it true. Quality is tops. Screen is large and clear. 1080p too. Battery and charger are great. You can go from near dead to 50 percent in less than an hour. Fast 8 core processor. Android 7.0 Nougat. Fingerprint reader. I bought the 64 GB version. Camera is 12 M pixels. Beautiful photos. I highly recommend it.

    I would recommend this to a friend