Customer Ratings & Reviews

Google Maps inconsistently works on this phone. It will not recognize when I am moving, and the blue location icon will change every minute or so. It frequently will not enter into navigation mode and will stay in the "birds eye view." Unfortunately, I tried working with the Geek Squad twice, which was not helpful fixing the issue. On my second visit, I was referred to call Motorola. I am now working through Motorola's warranty service on the phone to troubleshoot the issue. One bummer part of this process is that I bought the phone at Best Buy with the hope if there was a problem that I could fix this in person, but I am left dealing with Motorola customer support. Therefore, this is not an incentive to continue purchasing items at Best Buy over another online competitor.

Despite what Best Buy states in their listing for this phone, it will not work on Sprint, which is a bummer because I was looking forward to using this phone.

This phone has a very weak speaker, you can barely hear the other person talking. The microphone is located on the back of the phone. So when you place the phone between your ear and shoulder to use your hands for other tasks. The person you speaking with can not hear you. Therefore as a consequence you can not whisper so that others around can't hear your conversation.

I never write negative reviews, but this one deserves it. I have had this device for about a week and I am terribly disappointed. Call volume levels and call quality are lacking 90% of the time and the volume during calls fluctuates at random no matter if I am using the phone at home or if I am out and about. Camera is 'ok' - nothing to compare to what Lenvo / Motorola stated on paper. It may be the best in it's class, but low light photography is null and void as far as performance is concerned, however outside and during the day the camera takes beautiful shots. Just don't use it indoors or low light. Contacted motorola about phone volume issue and ran diagnostics per their support site beforehand and I was told there was nothing they could test further. I was recommended by Motorola to return the hardware defective handset. After researching the issue online, motorola is known for low call volume issues and in my opinion should no longer be offered as a 'smartphone' it's really not that smart or works well as a phone. Just my two bits.

I was looking forward to using this phone- having 64 internal gigs of memory at such a low price is a nice bonus. However, the phone had multiple serious issues that forced me to have to return it. I could never get it to Connect to the Bluetooth in my 2008 Jeep's stock head unit (UConnect). I have used about a dozen different phones with the unit since owning the vehicle, yet this one just refused to work with it. It would always pair, but never connect. The worst problem was the constant crashing. It felt like every time I turned around to try to do something with the phone, it was recovering from a crash, and re-initiating. I couldn't believe how frequently this thing had to re-boot. It was truly shell-shocked. Thanks to Best Buy's stellar customer support, I was able to return the product, and choose another device without all of these issues. Thank you Best Buy!!

Maybe the issue was just with my phone but the speaker did not work, callers were unable to hear me without a headset, and the camera resolution was just terrible.

I bought this phone when my droid turbo was wearing out. But it was a complete waste of money. The phone kept cutting in and out and people had trouble hearing me, even when I had great reception. It was slow too. I barely had any apps or anything on the phone and it was already really slow. And the battery life was poor. I had to recharge it by early evening and I wasn't using it all that much. I returned it to the store after 10 days and was charged a $35 restocking fee. It is junk. Don't buy it.

I've had this phone for 25 days. Today the ringer volume started acting up, it would ringer inaudibly until the last second of the ringtone. I went to the Moto website and they suggested to clear the phone cache. I did this, still no solution. Next I did a factory reset, no luck there. I chatted online with Motorola and they said they would have to send me a new phone after they receive this defective one.

This is the worst phone I ever purchased. I paid $400.00 dollars not worth the money. The Camera is not good, I complained to Best Buy online and they never got back to me. This is bad business practice. I would never buy a phone ever from Best Buy again.

There has been a microphone issue for months and thousands of us have been waiting for a patch. This hasn't happened so phone has to physically be sent back for repair. I do NOT recommend this phone.

I'm no tecki but I'm also no dummy, and this phone makes it hard to do the most simple task like looking up messages or trying to get your voicemails. I wished I spent more time and asked more questions !!!!

Salesperson ruined my old phone when they put the SIM card back in. Can only be used like a tablet now. Can't call or text. Probably won't come back. NOT HAPPY!

This product cannot compare favorably with Samsung or LG. Inferior in many ways. I returned it and bought Samsung phone which is far superior and works great.

I could not use this phone due to continuous flashing from bottom to top.No app nor anything can work properly due to flash.

Slow phone. Bluetooth always disconnecting. Some issues with Wi-Fi. Frustrating and returned. Wouldn't recommend.

Moto g5 Plus Phone is unusable. Have only had it for 11 days. Want to return it.

I liked it till it died a black screen death.after 9 days. I returned it.

ordered a new phone, they sent me an open box phone. not impressed

Cons: - No LEDs for notifications (huge downgrade in functionality). - Sealed battery (so, in about 18 months, it's either visit a repair shop or toss into a landfill). - Pitiful virtual keyboard (no dedicated number row on first screen) - No way to toggle between silence, vibrate, and full sound. You have to play games with the volume control rocker to achieve this effect. - Volume control rocker is located very close to the lock screen button. Whee...what could possibly go wrong with this arrangement? - Task Manager does not include a "close all" button!!! - Contacts manager does not include a side alphabet index a la the Note 4. Hope you don't have a lot of contacts. Grrrr. - The display auto dims in low light, which is infuriating. I assume there's a setting to kill this feature, but I'm so tired of fighting this phone.... - Some stupid app rummages thru my pictures every night and shows me a curated collection of same in the morning. When I find which app is doing this I will uninstall/disable it. Pros: - Battery life is excellent, which it should be for a new phone. That will change over time, of course. - App performance is fast and smooth. - Flashlight "app" is native and easily accessible. Nice touch. Final thoughts. The Note 4 was a joy to use. OTOH, the Moto G5 Plus is a tool that I'll pick up when necessary, but overall, leaves me unenthused and underwhelmed.

Didn't see a year long thread about constant WIFI dropping with over 700 posts on 38 pages on the Lenovo Moto support site. Skip this g5 series - they didn't have any fix to phone after a year of people returning their phones after no fix. They want you to change your router settings even though every other device in your house office works fine. No way to work as you move to places where you don't control router settings. Missed my 14 day return window - will ditch this as soon as finances allow - No more Moto for me. Disappointed - very.