Customer Ratings & Reviews

Thank you so much for your kind words! We're thrilled to hear that you had such a smooth experience with our online shopping and pick-up process. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch

Hi Andy, We’re sorry to hear about your experience, and we appreciate you sharing your feedback. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://en-us.support.motorola.com/app/mcp/troubleshooter_page/g_id/5059 > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch

Hello CrystalM! Thank you for sharing your feedback. We are delighted to hear about your high level of satisfaction with your recent purchase. Please remember that our team is always available to assist you with any queries or concerns about your Motorola device. Feel free to reach out to us anytime. - Nate

Hi Mobin, we really appreciate you taking the time to share your awesome experience with us regarding your recent purchase. It's fantastic to hear that you're extremely satisfied with your new Motorola device. Remember, we're always here for you if you ever need any assistance. Don't hesitate to reach out to us anytime. -Ythan

Thank you for sharing your thoughts, ZacharyJ! We’re glad to hear that the phone meets your needs for everyday use. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch

Hi RogelioS, We’re sorry to hear about your experience with your purchase and the in-store service. We understand how frustrating this must have been. Since the purchase and return policies are handled by Best Buy, we suggest contacting them directly regarding any pricing or return concerns. -Mitch

Hi JeffreyP, Thank you for sharing your experience with us. We’re sorry to hear about the difficulties with the GPS signal. To help improve performance, please ensure Location is turned on and set to High accuracy mode in your settings. Clearing the cache and data of the Maps app can also refresh its performance. When using GPS, try to be in an open area with a clear view of the sky so the phone can lock onto satellites more easily. If the concern continues after these steps, please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch

We're thrilled to hear that you find our phone offers everything you need without any unnecessary extras, AliF. If you ever have any questions or need support, please don't hesitate to reach out. We're here to assist you. -Mitch

Hi CodyW, Thank you for your honest feedback. We’re sorry to hear that you’re experiencing overheating and are disappointed with the camera performance. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi Benny, We're delighted to hear that your Motorola phone has proven to be reliable, even after being submerged in water. If you need any assistance, please do not hesitate to reach out and we'll be happy to assist you. -Mitch

Thank you for your feedback, GaryV! I'm delighted to hear that you found your Motorola phone easy to handle and just the right size. It's wonderful to know that you've always liked our phones. Enjoy your Moto G Power 2024 device! -Iza

Hi JustBuyIt, We apologize for the inconvenience and frustration this experience has caused. We understand how disappointing it can be when a phone does not perform as expected, especially with concerns like rapid battery drain and overheating during charging. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Thank you so much for your kind words, WelitonJ. We're thrilled to hear that you're impressed with both our support and your Motorola phone. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch

Thank you for sharing your positive feedback, Jeff. We’re thrilled to hear that you’re happy with your phone and that it’s performing well for you. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch

Hi GhostofJoel, Thank you for taking the time to share your experience. We're truly sorry to hear that your recent Moto device has not met your expectations, especially given your history as a loyal user. We understand how frustrating it is to deal with inconsistent screen responsiveness, battery performance, persistent system pop-ups, and disappointing camera results. And we recognize how upsetting it must be to have the screen crack simply from heat exposure—something that shouldn’t happen under normal use. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Thanks for purchasing this phone and giving us a positive rating, Fxybear831! Glad that you had a smooth transaction with BestBuy. Enjoy your phone and thank you for your feedback! -Iza

Thank you for your feedback, JiyunJ. We're glad to hear that you find the Motorola phone to be a perfect product for use as an emergency phone. If you need any assistance, please do not hesitate to reach out and we'll be happy to assist you. -Mitch

We’re sorry to hear you’re having some trouble with reception, Ralph. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Hello! We are so thankful for giving us a positive rating. We're glad to hear you're enjoying the phone and its affordability. If you need any assistance, please do not hesitate to reach out and we'll be happy to assist you. -Elle

Hi MohanrenukanandarayuduO, Thank you for your feedback — we’re sorry to hear you’re having trouble adding the eSIM. We understand how frustrating that can be. We recommend reaching out to your carrier as they are he one who can setup your eSIM. -Carlos