Customer Ratings & Reviews
- Model:
- PAFV0001US
- SKU:
- 6432489
Rating by feature
- Display Quality
Rating 4.3 out of 5 stars
- Camera
Rating 4.1 out of 5 stars
- Battery Life
Rating 4.1 out of 5 stars
Customers are saying
Customers recognize the moto g7 plus 64GB (Unlocked) as a budget-friendly smartphone with an impressive camera. They appreciate its user-friendly interface and ample storage. However, concerns are raised regarding its battery life, the difficulty in finding a suitable case, and its slippery build.
This summary was generated by AI based on customer reviews.
Just an average phone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an average phone. Speaker phone is not that great.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for purchasing this phone and for taking your time to give us feedback, Frustrating. Should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. We'll be glad to help. -Mitch
Unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone did not work correctly from the start and when i took it back, a crack was discovered, i don't know whether it was cracked when i received it but it was just money i threw away for a phone that was of poor quality
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry to hear this report, Burneyboy. We know how disappointing it is however, physical damage isn't covered by warranty, but we may be able to repair it for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/mcp/service/
They include an extensive walk-in repair network that in many cases can provide same-day service, plus mail-in and some fix-it yourself options. You will find an interactive map that allows you to find a carry-in center convenient to you. We recommend contacting the repair center to ensure they are prepared for your specific issue. - Mike
Good way to throw away your money!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the phone for 13 days. I was in the middle of making an online pickup order and it turned off. It never turned back on again--even after attempting to charge, attempting to reboot, etc. The phone was not functioning at all. I sent it in to Motorola after telling them what had happened & they told me: Our Warehouse team received your device with a physical damage on it (Display cracked), therefore for us to receive the phone we need to charge you for an applicable physical damage fee of $125+tax. Please give us a call for further assistance on the case. I paid less than that for the phone lol ridiculous. i just wanted it to turn on.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Yesgirl2345, Sorry to hear your phone won't turn on. We'd like to see what really happened. We stand by our phones. Write us an email at supportforums@motorola.com. -Jess
Worst battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Storage is great, but it has the worst battery life ever! It does come with a turbo charger which works awesome, but overall not worth the money.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ARocha, We're sorry to know that you are having this issue with your Moto G7 Plus phone. We stand by our phones and this is something we want to take a look at. Write us an email at supportforums@motorola.com and tell us more details. -Mitch
Camera wont work so soon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've just had this phone for a month. I activated it on March 9 2021. It was okay at first. But now I'm having several issues with apps crashing. Furthermore today the rear camera wont work. It says error 01400001. I just read another review here that says the same issue
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Camerawontwork, Sorry to hear your camera is not working. As we stand by our phones, we'd like to know more details. Write us an email at supportforums@motorola.com. -Jess
First Motorola to not be useable on Verizon
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A complete waste of money. I’ve always purchased motos for my teenagers, they’re great phones at an incredible value and unlocked. For some incredibly ignorant reason, this particular model isn’t useable on Verizon. The 5 & 6 are as are nearly every other model, but some genius made the 7 incompatible. It was a gift so we were way past the return period by the time it was received. Very disappointed, the phone is useless
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ThidaY, Sorry to hear you're unable to use this phone with Verizon. We usually suggest customers to check our site first before buying to know compatible carriers: https://www.motorola.com/us/carrier-compatibility. The device is still compatible with other carriers. Hope you can give us another chance in the future. -Jess
- Cons mentioned:Battery life
do NOT buy if you need battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.battery doesn't last long, useless phone if you need it more than half a day.....
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RCBL, That's not typical and we understand how important the battery life of your phone is to you. As we stand behind our products, we would love to help get this checked. Please email us at supportforums@motorola.com for us to further assist you and kindly refer to this post. We'd be happy to help you with this. - Mike
Stupid phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone sucks. Just out of the box. Brand new. I am trying to use the WiFi in my house. I can connect all my other devices. EASILY!!! WHY AFTER 3 HOURS CAN I NOT CONNECT THE WiFi? It should not be this difficult to use. I am college educated and I believe this has to be the worst phone ever. Youtube the instructions for connecting to WiFi. And still doesn't work. Stupid phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .That's unusual for a brand-new Moto G7 Plus. As we stand behind our products, we would love to help get this fixed. We would appreciate it if you would email us at supportforums@motorola.com for us to further assist you. We'll be there to help. - Mike
Went into a reboot loop. Not good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well the first few months, didn't have too many complaints. However, I would not recommend this phone. It was a cheap option for me as I did not want to get an expensive phone, but after those first few months it went into a reboot loop. I was not able to fix it afterwards. Bad phone in the long run.
No, I would not recommend this to a friend- Cons mentioned:Battery life
don't recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like open box item, not packaged properly, poor battery performance
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi rama,
Thanks for sharing your feedback. It would be best to check this with the shipper of your phone so they can start to investigate. As for your battery problem, allow us to help you with this as we stand by our products. Kindly send us an email at [email protected] and provide this as a subject as reference, BestBuy/MotoG7Plus_BatteryDrain so we can assist you properly. - Frank
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is terrible. I have had a Motorola phone for years but this one is awful. I try calling someone and it won't go through. My family tried calling me and it doesn't ring in. I haven't had one day since buying it that it has worked right. I don't know what happened to this one but I don't think I will be getting another one anytime soon.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, Sorry to hear you're having an issue with calls. Have you tried contacting your carrier? As we stand by our phones, we'd like to see what's causing this issue. Write us an email at supportforums@motorola.com. -Jess
GPS has become inaccurate
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of a sudden the GPS is off by a few hundred yards. This makes using Google maps impossible to use. I have discovered there are other people having this same issue. https://forums.lenovo.com/t5/moto-g7-play-moto-g7-moto-g7-power-moto-g7-plus/Moto-G7-GPS-Precision-Issue/m-p/5115136?page=1
No, I would not recommend this to a friendDidn't last a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this phone for about three weeks. The rear camera just stopped working (error 01400001) Also, websites with JavaScript make the browser crash (any browser) The return item period just ended so now I'm stuck with dealing with shipping it and getting it repaired. I would suggest you spend a little more on a better phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi User, Sorry to hear you're having issues with the phone's camera and browser. As we stand by our phones, we'd like to know more details. Write us an email at supportforums@motorola.com. -Jess
none
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they could have been more helpful at the store...were to buzy to help me
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry for the inconvenience. Please let us know what we can do to help. May we ask what is the issue with your device? Please send us a brief description of the situation to supportforums@motorola.com. We're always here to assist. - Mike
Moto G7 E Plus
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks that I asked the Rep in the cellular department if this phone worked for Boost Mobile and she said "yes". Well it doesn't. Tried to activate with my SIM and it won't work. Now I'm 1 day over the 14 Return period because you closed at 7 P.M.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Phone, Sorry to hear your phone didn't work with Boost. If you look at this chart here: https://www.motorola.com/us/carrier-compatibility, The device is not compatible with Boost. We suggest contacting the seller and see if they could still reconsider the return. -Jess
Crappy phone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motorola does not make good phones. I should not have bought this. Just like the last one I had the phone randomly goes black and does not turn on for several minutes and a lot of other issues. I will never buy another Motorola phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Great, This is unexpected for Moto G7 Plus and our apologies that you're having this issue. We stand behind our products and we would like to make this right. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Terrible Battery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent phone.Battery is terrible. My 5 year old phone battery lasted longer than this one
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Billyd, That's unexpected for a our Moto G7 Plus phone and we’re sorry to hear that you're experiencing issue with the phone battery. We stand by our phones and we'd like to look into this deeper. Please email us at supportforums@motorola.com for us to further assist you. We'll help you from there. - Mitch
Shipping takes forever.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still haven't had the phone delivered. Friends bought the same phone from B&H 3 day after me and received their phone a week ago.
No, I would not recommend this to a friendCell phone with missing part
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one open box /excellent. I received one without the SIM card cassette. I am returning it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry to hear this report and sorry for the troubles you have gone through, Zhubao. We suggest contacting the seller to have the device returned. If you have questions you need help with, write us an email to supportforums@motorola.com. We’d like to help. - Mike
Bad phone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommend this phone i only used it like 3 months and stop working
No, I would not recommend this to a friend