Customer Ratings & Reviews
- Model:
- PAJS0009US
- SKU:
- 6441185
Rating by feature
- Display Quality
Rating 4.3 out of 5 stars
- Camera
Rating 4.0 out of 5 stars
- Battery Life
Rating 3.7 out of 5 stars
Customers are saying
Customers find value in the moto razr 2020 5G's sleek design and sizable screen, praising its ease of use and the lack of screen creases. However, many express concerns regarding the battery life and the absence of wireless charging. Some also mention the phone's tendency to overheat during use.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Other folding phone will serve you better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely overheats and has poor battery stamina. Requires further development, to at least earn an average rating.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DEVICEKING,
We appreciate that you have one of our products and we would like to know more about your experience with the product. Please send us an email at [email protected] and kindly use this subject reference BestBuy/Razr5G_BatteryDrain. We're standing by to help. -Frank
Not a new Phone for price paid for new phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a new Phone today from Milpitas CA BestBuy. When I went home And I opened the box I was disappointed as it looks like a restocked model. - The phone was folded in the box(New phone is open in the box) - There was no protective film on screen(which is present on new phone) - There are two bulges on screen on both halves. Tomorrow I am going to return the Item.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi mohd,
Motorola chose to ship the Razr in its folded position to further showcase the device’s compact form factor and highlight its unique Quick View display. We feel this, combined with the protection Razr has when closed, provides the best consumer experience. Apologies if it doesn't look quite right coming out of the box, but it is intended.
The two bulges you mention are part of the support for Razr's unique flexible display. They will not interfere with its operation and should not be visible when the display is on and in use. Sorry if we couldn't retain you.
Thanks for your interest in Motorola and Razr. - Frank
Save your time and your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk terrible tech suppport from Motorola looked used in box came folded not like in picture it wouldn’t stay working one hour on hold and then told mail it in to be repaired? Yeh sure took it back then charged $45 fee it’s just crazy hopefully bb credits me for the horrible experience
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Dougg, Sorry to hear about this experience. As we stand by our phones, we'd like to know what happened. Write us an email at [email protected]. -Jess
- Cons mentioned:Heat
Getting hot quick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not good was getting hot quick and was not functional
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .That's unusual for the Moto Razr 5G. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. - Mike
- Cons mentioned:Battery life
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the battery ends up heating up and ruining the cell phone..
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for bringing this to our attention and we apologize for the inconvenience this may have caused. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Kindly send us an email at supportforums@motorola.com. We'll be assisting you from there. -Elle
- Cons mentioned:Battery life
Don't buy this phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone don't work brake very easy . battery and reception terrible.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Maurice, We're sorry to hear that these are happening on your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ain't worth it the price they charge Second screen keeps freezing Not responsive as other phones that are far less cheeper than this
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Disappointed, Sorry to hear your phone is having issues such as not responsive. As we stand by our phones, we'd like to know more details. Write us an email at supportforums@motorola.com. -Jess
Broke on first drop (Twice)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went through 2 phones that both had the inner screen broken on the first drop, phone was fully closed (Even in a case the second time!) yet both times it still was only the inner screen. Great concept and look but awful quality, not worth it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .That's unexpected for the Motorola Razr, Cake. We know how disappointing it is to crack the screen. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/mcp/service/ and they include an extensive walk-in repair network that in many cases can provide same-day service, plus mail-in and some fix-it yourself options. You will find an interactive map that allows you to find a carry-in center convenient to you. We recommend contacting the repair center to ensure they are prepared for your specific issue. - Mike
Good concept-poor execution!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is great conceptually but very poorly executed. The phone is very cheaply made and incredibly delicate. Phone also could not receive videos via text. Had to return.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MAYO5011, this is a bit unexpected for the Motorola razr 5G and we're sorry to hear that you've already returned the device. If you have other questions, please don't hesitate to drop a message. Hope you give us another chance in the future. - Mike
Needs some improvement.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 days of use it started overheating to the point that i couldnt hold it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Dino,
We're sorry to hear that you're having this kind of issue. There are many factors that may cause this and we would like to work with you on this case as we stand by our phones. Please email us at [email protected] and use this as a subject reference BestBuy/Razr5G_UnitGetsHot and we'll be more than happy to assist you from there. - Frank
Don't buy for Best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sold me a refurbished phone and they can't do anything shameless
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi,
Thanks for bringing this up to our attention and our apologies for the inconvenience. This is certainly not the experience that we wanted you to have with us. We would like to see what we can do to help. Please send us an email at supportforums@motorola.com and use this as a subject BestBuy/Razr5G_RefurbishedPhone so we can further discuss this matter. - Frank
Don’t but
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a very good phone for what you pay for after in update it stopped working
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re so sorry that your experience did not match your expectations, Sewb. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
JUNK PHONE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a pure junk phone. Worse phone I have ever seen. Returned within 2 hours.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Server1, sorry for the troubles you have gone through. If you have other questions, please don't hesitate to drop a message. We are willing to help. Hope you give us another chance in the future. - Mike
whack.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i'm being honest, just get an iPhone....this thing was no bueno.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, Sorry to hear you are disappointed. We'd like to know what we can do to help you with. Write us an email at [email protected]. -Jess
Na
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like......................................
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Shah,
Thanks for sharing your feedback and we would like to know about your experience with our product. Please share us more details at supportforums@motorola.com and refer to this as a reference. We're standing by to help. - Frank
- Cons mentioned:Heat
Worse phone, short lived
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is great when you get it but I had it less than a year and the hinges and screen need replaced. As you open and close the phone overtime, the screen breaks at the folding point, causing the screen and hinges to go. Retailer at Cricket Wireless told me they have seen this with every heavy phone user. Would not recommend getting a folding smart phone at all. The phone also gets hot if used more than 10 mins and while charging. After searching 5 stores just for this phone, at this point I'm just extremely disappointed and ready for a new phone that doesn't fold!!!!
No, I would not recommend this to a friend - Pros mentioned:Screen sizeCons mentioned:Battery life, Heat
Great phone for person use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone that I use daily for work and personal use, it has a really wide screen that when you watch regular videos it has black bars on the side but you get use to it. Battery does kinda run out fast when using data and also does get kinda also hot when using it but I can live with that. Great camera options such as a preview on the smaller screen that shows the photo when taken. The smaller screen is really useful when reading emails or text and you can even watch YouTube on it.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Josef, We are so happy to hear you had a positive experience using our Moto Razr phone. Your support and trust in us are much appreciated. If you're interested, you may want to check our official Motorola community page of Moto Razr owners here: https://forums.lenovo.com/t5/razr-2020-razr-5G/bd-p/razr_5g_2020_en. -Mitch
- Pros mentioned:Design, Screen size
Hello Moto...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent design for sure, excellent outer screen, but my unit had really poor WiFi reception and the just below the Motorola logo the phone would get very warm during normal usage such as WhatsApp conversations, texting, etc. Took the unit back.
No, I would not recommend this to a friend - Cons mentioned:Battery life
razor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone battery goes fast otherwise very satisfied
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi User365181, Glad that you gave us 4 stars, and thank you for sharing your feedback. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/razr-2020-razr-5G/bd-p/razr_5g_2020_en. -Mitch
- Cons mentioned:Battery life
Has potential but needs more work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fact that the review s are between 4 and 5 proves that this item has potential and that the improvements from last year have been noticed. But more work is needed. If it was me, what l would do...The battery has to get over 3300mah to beat out the Samsung fold. The second thing l would do is add a good ultra wide camera. If there is no space l would swap the selfie cam for it as they can selfie off rear cam. I would use the external display to show the selfie untrawide so you can see what you are snapping when not using as selfie. I would also add gcam functionality from start. To do these changes phone will have to be a little bigger wider. More options are a mute button and programmable button. Don't give up on this project. Also needs name razr 2 or 3. Not same name
I would recommend this to a friend