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Customer Ratings & Reviews

Your price for this item is $279.99
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The comparable value price is $1,399.99

Customer reviews

Rating 4 out of 5 stars with 227 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.0 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers find value in the moto razr 2020 5G's sleek design and sizable screen, praising its ease of use and the lack of screen creases. However, many express concerns regarding the battery life and the absence of wireless charging. Some also mention the phone's tendency to overheat during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 227 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Razr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, easy to use love some of the features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The worst phone I’ve ever used.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola still disappoints with this foldable phone. Within the year, the foldable screen started malfunctioning and stopped working eventually. Called the customer service and the only solution they came up with was for me to pay $899(the phone was cheaper than that amount by then). Should be the last phone you get, if there were to be no other phone left in the universe. Stay away from Motorola devices. Go with more solid brands and keep your sanity.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Better than the first, but still room to grow.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved everything about the phone until it started creaking and squeaking when opening. I thought this was supposed to be something Motorola fixed, but I guess not, because mine was noticeably loud. Also, there’s a small gap where you can see INSIDE the phone between the screen itself and the bezel by the screen. Any kind of sand or dust can easily get in there. I’m down for this once they work out more of the kinks. But as of right now, there’s a lot of build quality issues.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi, Sorry to hear you're having a concern with this phone about gap between the screen. As we stand by our phones, we'd like to know more details and how it looks like. Write us an email at [email protected]. We'll wait for your email. -Jess MotorolaMobility

  • Rated 4 out of 5 stars

    Oddly a great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the factor of a flip phone being also a smartphone. My only issue is Wi-Fi range is not that great. It seems like the Wi-Fi antenna is in the base of the phone where you hold it. So decreases the range. Wish the main screen had a higher resolution but with technology I understand.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone as my business phone but i really love everything about it i cant stop using it. It has so many features and apps that are super helpful and useful. Such a fun phone to have.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best phone ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! It's unique, I never see anyone else with it. It has amazing tech capabilities, and all my friends are jealous that I have one:)

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Okay Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is cool, but it's only worth buying at a heavy discount. The battery is horrible, the camera is okay but the build quality is very good.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing and for taking the time to share your feedback, Cody. We're sorry to hear that your having an issue with your phone's battery. As we stand behind our products, we'd like to make this right. Write us an email at [email protected]. -Mitch MotorolaMobility

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great retro yet smart phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone...had the Samsung z flip but the front screen on the moto is so much more useful. If you want a flip phone this is it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No thanks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid way too much for this device and it was sorry from the get-go the screen was crap and functionality was barely there. This phone sucks. I had to return it. It was ridiculous.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Kidwinner, we are sorry that your experience did not match your expectations. As we stand behind our Motorola products, we would like to have the opportunity to investigate your feedback further. Please send us an email at [email protected]. -Ythan MotorolaMobility

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    DON'T BUY THIS PHONE EVEN IF IT'S ON SALE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is too small. The fingerprint reader, although old style and very fast is in a terrible position. The screen is only 373 PPI, very dull and not very sharp for the price of this phone. I really didn't like the form factor. When it's open my hands held it where the hinges are, and it's uncomfortable. YouTubers can flip this it open because they didn't pay for it. I wouldn't suggest you do that. Finally we're all used to the current for factor of phone right now. I don't see any advantage of a smaller phone that you have to open with two hands every time you want to use it it's just inconvenient.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi DanSat, I appreciate your review. Your feedback is important to us. We'll share this with the team. -Jess MotorolaMobility

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    moto razr phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    outstanding phone - can answer calls without opening the phone - has full size screen - easy touch screen

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi motorazr, Thanks so much for this wonderful rating! Glad that you really appreciate what this phone has to offer. If you're interested, we'd like to hear your story here on this Razr community: https://forums.lenovo.com/t5/razr-2020-razr-5G/bd-p/razr_5g_2020_en. We'd like to see you there. -Jess MotorolaMobility

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Smaller is simple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome does what I need and small in my pocket. No need for a big phone in my pocket and can do everything I need on the front screen so I don't always have to open the phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Drew, Thanks for this positive rating! Glad that you like it! The device has more great features you can check out. If you're interested, you may want to check our Razr 5G community here: https://forums.lenovo.com/t5/razr-2020-razr-5G/bd-p/razr_5g_2020_en. Would love to hear your story. -Jess MotorolaMobility

  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Law Screen quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good phone and retro design Only problems was that i bought open box product which had so many scratches . Screen is too fragile hoping next generation will be better

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a cool phone to have specially for those who free up with razers. The screen however it's kinda hard to use for view viewing. It tends to stretch the pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nostalgia buy. Totally worth it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just stopped 1000+ on nostalgia. Worth every dollar. This is a phone you must be delicate and take care of. Love both views. Love the retro view. The box that this thing comes in is by far the best. It comes with a fancy holder for cords and a holder for the phone. Putting a hole in the bottom for space to plug in the phone would make perfect sense. Cough* Motorola cough* You'll have to order the phone case online. Many places don't carry them in store.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JoeD, Wow! Thanks for this positive review! You'll be enjoying this phone as it offers great specifications. Glad that you love it! If you're interested, we'd like to hear your story here on this Razr 5G community: https://forums.lenovo.com/t5/razr-2020-razr-5G/bd-p/razr_5g_2020_en. Love to hear from you. -Jess MotorolaMobility

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    I'd buy again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It's small display is good to conserve battery and respond to texts quickly. The flip design is cool and people are surprised when they see my phone,

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Same old razr, just better!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the phone, my first cell phone was the original moto razr and I loved that one, so I knew getting this was the right choice for me.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for choosing us and being so awesome all at once, JohtoDreamer151. You can join our official Motorola community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/razr-2020-razr-5G/bd-p/razr_5g_2020_en - Mike MotorolaMobility

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to go back to a flip phone and it was nice. Didn’t last me long cause I broke it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good start for folding phones.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Best thing ever, no creese like Samsung phones. Battery life is terrible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasantly surprised by some of the features of this phone. First, there are definitely not any noticeable creases in the full display screen when the phone is open and you are using it. It’s super fingerprint resistant too. The external display, once you get used to it, keeps you from needing to open the phone with some frequency. There is also a case and belt clip combo that works great - makes it feel like an old Razr on my belt.

    I would recommend this to a friend
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