Customers frequently mention the Moto X (4th Generation)'s reasonable price, impressive camera features, and long battery life as positive aspects. While some users find the phone to be slippery and fragile, the lack of wireless charging is also seen as a drawback.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 443 reviews
Pros mentioned:
Price
Rated 5 out of 5 stars
BUY it! If you can FIND it!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this Moto X4 Unlocked 32GB/3GB Ram to (Activate Later) for $149.99 (reg $349.99) to activate Tracfone on it with the “Tracfone: Keep your own smartphone Sim Kit - AT&T” for my mom. (XT1900-1)
#1) BUY THIS PHONE! – For this price, you should run out of the store like you stole something, lol. Why? Because the specs on this phone for that price is just awesome.
#2) Just for an example: I have the LG G6 and while the specs are better on paper – this Moto X4 seems better in every category. I am Jelly.
#3) My LG phone ppi = 564 , Moto X4 ppi = 424 (but the Moto looks more crisp and detailed)
My phone processor = 821 , Moto processor = 630 (but the Moto seems snappier)
#4) This is the Moto X4 “Android One” meaning that this device runs a “pure Android experience” that focuses on providing timely OS and security updates. Motorola and Google promise that this device will get Android Oreo 8.0 and with a guaranteed and fast update to Android Pie 9.0 with all the security update in between.
This is exactly what happen to me: Phone started with Android Oreo 8.1.0 OPWS 28.46-21-16 and then got 5 separate Security Patches, then got the Android Pie 9.0 then got another 4 Security Patches. I am now at the Security Patch: PPW 29.69-39-2 (April 1, 2019).
So, I went through 9 Security Updates and 1 Android OS UpGrade, so you’ll have to dedicate about 2.9 hours to this, I didn’t want to NOT do an update fearing that if I went back to the phone later to continue the rest of the updates to find out that it won’t update anymore for some reason.
NOTE: Have the phone plugged into the wall power outlet the whole time you do these updates, you will be doing a lot of restarts and boot-ups – and be patient, let the phone boot-up completely before doing another update and restart. Never rush this type of procedure.
More General Cellphone Notes:
1) Never fill up your internal hard-drive with Apps, try to have only Half filled – the phone will run faster and actually uses the empty space to run quicker.
2) Buy the highest capacity external SDHC Card you can afford to put you MP3 music and have your pictures go to the SDHC Card and not the internal hard drive.
3) If you use any widgets for example: a Weather App or Calendar App, try to only have 2 widgets running on the phone Max. Having more running, constantly drains resources and pulls too much RAM (memory).
Bottom Line: BUY THIS PHONE!
4G LTE w/VoLTE support, Display: 5.2” Full HD 1920x1080 at 424 pixels per inch, Storage: 32GB (14.36GB available), RAM memory: 3GB, Actual Size: 5.84”h x 2.89”w x .31”d, Weight: 5.75, Battery: 3,000mAh, Processor: SnapDragon 630 at 64bit, Octa Core 2.2GHz, USB Type C Fast Charge 15W, Fingerprint Scanner, DualBand WiFi: 2.4GHz and 5GHz a/b/g/n/ac, Hotspot, FM Radio, IP68 Dust/Waterproof, NFC, 2 Rear Cameras: 12MP/8MP, 1 Front Camera: 16MP w/Flash, Guaranteed Latest OS: Android Pie 9.0
fyi: Sold Out! as of July 6th 2019 - this phone is unavailable in my area as a new phone and only available to buy online as a used or unboxed item.
I would recommend this to a friend
Pros mentioned:
Battery life, Camera
Rated 5 out of 5 stars
Better than expected.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I originally went into the store expecting to buy a different phone, but they sold out. This phone was on sale and the specs were comparable to the other phone I was originally wanting to get. After playing with this phone for a bit, I think this one actually turned out to be the better deal. This one has alot more features than I originally expected and didn't notice until after I bought it: It has a flash on the front for taking "selfies" at night, it is waterproof, has a wide angle camera, and it automatically can show you notifications/time/whatever just by waving your hand over the screen so if you're laying in bed you can check to see what time it is without even touching the phone. Those are the features I didn't even know about until after buying it.
Some more pros: Battery is awesome, I can go 2-possibly 3 days on a single charge and I think of myself as a heavy user (lots of games and facebook)
Camera is pretty great also, it's clear and focuses fairly quickly on both front and rear cameras.
Screen is super bright, easy to read even out in the sun and the colors are also very deep, even scrolling through old pictures taken with my old phone - this phone's screen makes the pictures look even better than original.
Build quality is sturdy, looks clean and sharp, it has a glass back and metal sides, the phone itself is shiny and premium looking but I would still recommend a case if you think you might drop it.
Performance-wise, it is running really smooth. Every game I've played on it has opened quickly and run stable.
USB-C charger and a headphone jack are also a plus!
I would recommend this to a friend
Rated 1 out of 5 stars
You get what you pay for
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Broke back glass when phone slipped out of pocket while sitting down. Insane!!! Poor quality. Not even two weeks old.
No, I would not recommend this to a friend
Brand response from Motorola Customer Care
Posted .
Hi Jesse, my sincere apologies for what happened and we would like to help. I would suggest sending in the device for repair for further evaluation, just go to this link to get instructions for Online warranty request: https://motorola-global-portal.custhelp.com/app/mcp/service/. However, please note that the majority of damages to the display are not covered, and are therefore repaired out of warranty. - Mike
Pros mentioned:
Battery life
Cons mentioned:
Slippery, Wireless charging
Rated 5 out of 5 stars
Great Phone!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought it as a temp phone to see if the lack of cell coverage was my aging 6yr old Galaxy S4 or the cell service itself. To my surprise it was the phone. I've had the new one for a week now and haven't dropped signal since. It came with android 7 and it updated to android 9. Great features except it doesn't have wireless charging but the turbo charging makes up for it. Battery life is good. I can go 2 days on one charge. I do recommend the 64 gb version because after the security and OS updates, 50% of the storage was used. That's before any apps or games were downloaded. I installed a 128 gb memory card for extra storage. Make sure to purchase a case because the glass back make it a slippery phone. Also, if your current sim is not a nano sim, you will need to update your sim through your carrier. I have Verizon and they did it for free but you have to pick it up from a cooperate store or have it mailed. Retail Verizon stores will charge you for the sim card.
I would recommend this to a friend
Pros mentioned:
Battery life, Camera, Price
Rated 5 out of 5 stars
Moto X4 does it all for me
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I considered the Moto X4 when I bought my previous phone but it cost more than I wanted to pay. Recently I wanted an unlocked phone and the X4 price had come way down. Great buy from Best Buy! It has everything I use and more. Fast, very fine display, ample storage, plus removable SD (a must). The camera has a lot of promise, too. Hang 5G! I don't have any use for that.
I've only had it a few days but the Moto X4 feels like a winner.
I would recommend this to a friend
Pros mentioned:
Battery life, Camera
Rated 4 out of 5 stars
Best Performance with little extra price in US
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This phone is remarkable in performance under the hood of Moto brand. My rating for its features are listed below:
Design&Display - 4.5 out of 5
Performance - 4 out of 5
Camera - Rear 3.5 out of 5, front 4 out of 5
Battery - 4 out of 5
Android experience - 5 out of 5
Price - 2.5 out of 5(since the US versions are high than International versions)
I would recommend this to a friend
Pros mentioned:
Battery life, Camera
Rated 4 out of 5 stars
Android pie! Good battery life.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this phone because I needed something cheap and now. What I didn't expect was to like this phone as much as I do. This phone has been updated to Android pie the latest Android version out currently and has a good looking design, glass and aluminum body it feels premium not cheap I've also accidentally dropped it 3 times already and the glass hasn't shattered and one of those times was on pavement. The charging is fast with the included turbo charger and the battery does last long enough time. The camera on this phone is another thing that surprised it's really good for smartphone that only cost $149. Another great thing about this smartphone is that it is universally unlocked so you can take and activate it with any carrier you'd like. It's a great phone.
I would recommend this to a friend
Pros mentioned:
Camera, Price
Rated 5 out of 5 stars
Best value in the US market!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
As a consumer who has used the same budget smart phone for three years in a row, I'll be the first to tell you how much I've looked on with envy at people with the latest flagship devices as they take amazing pictures and are able to speedily use the latest trending apps. That envy doesn't last for long when I look at the sticker price for those flagship devices because I'm able to do everything those more expensive devices can do on my cheap phone albeit with less panache. Panache isn't worth $700-$1000 in my opinion. I purchased my three year old Android Marshmallow device for the same price as this Moto X 4 is on sale for($149). It is to be expected that I would feel the same envy when I looked on at people with more higher end devices, but with the Moto X 4 that just isn't the case anymore.
I have been able to open up apps faster than my friends with thousand dollar phones and I am able to use my nice over ear headphones without a dongle. At times I feel like my friends now envy my budget phone. I was shockingly surprised by how much feature parody this budget phone has with the expensive flagship devices. From the IP water resistance rating, to the dual cameras on the back, to the impressive aluminum and glass design, this phone is almost neck and neck with devices which are hundreds of dollars more expensive.
If you are a budget concious consumer this phone is an excellent value, arguably the best value in the US. If you factor in international budget devices there is some competition there but none of those devices would be as robust as the Moto X 4, because the it is compatible with all four major US carriers. If you are a Sprint user you know how important feature is.
If you are convinced that this phone is right for you, there are a few tips you should keep in mind. This phone needs a case and a screen protector if you want it to last long. Glass might feel good in the hand but it breaks easily when dropped. Something else you should know is that there will be a lot of updates from Google. Unfortunately the latest updates don't get rolled out until all consecutive updates before that have finished installing. This means it's a good idea to hold off on popping your sim in and let the phone run updates for about half a day after you purchase it. It may sound like a pain in the rear but the upside is that you are getting the latest version of Android with the latest security patches. Translation your phone is more secure. In conclusion, yes I would definitely recommend this phone to a friend.
I would recommend this to a friend
Pros mentioned:
Camera
Rated 5 out of 5 stars
very good
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The very good:
The build of the phone. It's a full glass wrap around with a aluminum frame. For a cheap phone this build packs a premium feel and looks to match. It's a very good looking phone in my opinion, it feels as good as a Samsung flagship.
The camera(s) this is a dual lens camera with beautiful colors and a portrait mode that dosent look like it's just a blury Circle.
The power.
This phone isn't a flagship grade phone it's a "premium budget divice" that packs a chipset from Snapdragon. It's a 630. Power efficient and strong enough to to play the latest games around. ( you won't be able to play on the highest levels,but still it's not a bad experience.) Along with a cortex A53 and with a Adreno 508 Graphics chip it makes a pretty good phone for 300$.
Android?
8.0 it's up to date for now.
The AI. Comes with type c port ( yes. All I have to say is yes. Thank you moto! )
AND we have a head phone jack! ( 3.5 mm )
Extra
( Ipx 67/68 ) I I believe this means that it is dust and waterproof and or resistant as for the screen and rear glass I believe it is Corning Gorilla Glass 3 and 5. 3 respectively being the screen and 5 being the back now I have dropped this phone several times and I bought screen protectors for that reason. I'm horrible at breaking phones, but it's held up I've literally dropped it on the back of the phone and kicked it across the kitchen that I work at and it was just fine. So tops to that!
For the bad...
The phone doesn't have the biggest battery ever.. it has an all day charge, but personally I am a power user and prefer a 5,000 mAh. But it is made up for with the quick charge ( Turbo charge as moto calls it ) so lose win it's ok.
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 4 out of 5 stars
budget friendly dependable phone with good support
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this phone from Best Buy with only 50USD. At this price point, it delivers what is supposed to. Internal memory only 32gb but you can expand via microSD card. Having android one, getting security updates quaterly from google. It boasts with mid-rangle qualcomm SD-630 processor so, you can not expect blazing fast operations like SD 8-series chipset but it is okay if you can live with that. It has near stock android OS with some bloatware from Moto like Moto Actions etc but with 3 GB RAM, it performs well. Most noticing feature, it has IP68 rating very rare features at this price point (you usually can find this at flagship level smartphone), so mild water and accidental drop will not have any adverse effect on it. Speaker volume is low. It has LCD display with FHD resolution, so it will not be gorgeous display like samsung OLED panel. Battery can last easily 1 day with inluded turbo boost power, you can easily recharge it 50% within less than 30 mins. It supports CDMA and GSM both so you can use pretty much Sprint, T-Mobile evrything on it. I would have expected a little better camera on it, if you are looking for mobile photography, you should definitely avoid it.
Motorola has great support in USA, at the end of 1 year, my speaker went bad and after sending the device to Motorola repair center, within 1 day they sent a new device as replacement, without any cost (FREE!!). So i would say Motorola support is extra-ordinary.
What one can expect under 50$. For all of the reasons, I will definitely buy from them again whenever I will need a spare/ replacement device. You can easily purchase this for your kid, elderly parents or spouse (who is not so mobile enthusiastic).
I would recommend this to a friend
Pros mentioned:
Battery life, Price
Rated 5 out of 5 stars
Great Phone / Great Price
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Hard to find another pure android phone for the price. Process is fast enough for everything except high end games. Why spend nearly $1k when you will probably loose it, break it or want to replace it in a year. Does everything most people need and does it well. Battery life is great, display is great. Plus you're getting the latest android updates.
I would recommend this to a friend
Pros mentioned:
Camera
Rated 5 out of 5 stars
Great Performance though lacking apps
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
There is no doubt that the Moto X4 is one of the best priced deals on the market for Unlocked 32GB Memory Cell Phones on the market. The internal 32GB Memory with 3GB Internal RAM and high speed processor makes all apps run fast on this phone. Absolutely no comparison in performance versus any 16GB Memory phone. The Cameras are fantastic including the panorama lense. Pictures from this phone look professional quality. Pictures look actually more detailed than the naked eye. The cameras are really amazing.
The one major drawback with this mobile phone is the lack of apps. All apps seemed geared towards Google hence there is no good music player app on the phone, no good photo app on this phone, etc. You will have to find and download apps from the App Store for these processes to function well. The only good app that comes with the phone is the Camera app. Why would Motorola be so lazy and unsupportive with not including good basic apps with this phone.
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 4 out of 5 stars
Simple phone for a simple man
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I just need a phone to do simple smart phone things (make calls, text, calendar, camera, and internet on the rare occasion). I don't care about using it to keep me bored in lines or any kind of social media.
Heavy usage will drain the battery fast but my intermittent usage gets me 4-5 days before needing a charge.
OS takes up about 14 GB and it was wonderful not having all the fluff apps (twitter, facebook, etc.) removed.
Main complaint: WHY do 90% of smart phones need to made out of GLASS? No, I will not buy a separate overly priced product to protect this "investment". My old school tablet is made out of stronger stuff. Phone companies, please stop building in forced obsolescence or trying to up sell people.
I would recommend this to a friend
Pros mentioned:
Price
Cons mentioned:
Slippery
Rated 5 out of 5 stars
This Is The PERFECT Budget Phone!!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Got this beauty for $149.99 and it is worth every single penny! Looking for an awesome unlocked phone with fingerprint lock, NFC, AND is water resistant??? Then look no further!!! Highly recommend this phone especially at the sale price. One piece of advice...buy a case BEFORE you use the phone..heck before you take it out the box. It has a glass back and is super slippery. But its a beautiful phone. LOVE IT!
I would recommend this to a friend
Pros mentioned:
Unlocked
Cons mentioned:
Slippery
Rated 4 out of 5 stars
Great phone but very slippery
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This reviewer received promo considerations or sweepstakes entry for writing a review.
For an unlocked phone, I liked the feature that I can switch carriers. I currently have AT&T. I can go to a Verizon network on this same phone. Being unlocked, I can switch month to month if I am on a prepaid plan. I also upgraded from 8 GB. I was running out of space and could only 2 or 3 APS on the previous phone. I did have to take pictures because I was in a fender bender. Love the feature that it took my GPS location of the photo. The only negative I have is that it is very slippery. I can't set anywhere flat or it slides off. I highly recommend a case for this before buying.
I would recommend this to a friend
Brand response from Motorola Customer Care
Posted .
Hi Randy, we appreciate you having one of our phones. This device uses a display of Corning® Gorilla® Glass. Gorilla Glass is engineered to be more difficult to scratch and therefore more resistant to cracking, and it's strength allows the use of thinner panes. But it is still glass and will break if it is dropped or impacted. -Ruby
Pros mentioned:
Camera
Rated 4 out of 5 stars
Good mid level budget phone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
So far I really like this phone! My wife ended up getting one after she saw mine! The Android one version I have seems to be missing a few apps and features that her regular non Android one version has though. Besides that I think all THREE of the cameras are great, and this thing performs pretty quick! It would be 5 stars if it had the ability to store and run apps from an SD card. I discovered that the Moto X4's use a certain file encryption that does not work with integrating adaptable external memory. You can still save all of your media to the external card, just not apps. I have about half of my 32gb available after system software, so 16gb is plenty of room for some apps. The screen is vibrant and very sharp. The finger print sensor is awesome! No other phones in the price range has as many features. Plus it upgraded to the new Pi OS and since it's Android one it will upgraded to the Q OS after it's released. It's also the only non Google phone that can use the Google fi phone service. I would recommend!!
I would recommend this to a friend
Pros mentioned:
Battery life, Unlocked
Rated 5 out of 5 stars
Best unlocked phone for $150 on sale
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This reviewer received promo considerations or sweepstakes entry for writing a review.
In my job we send phones all over the world and require unlocked phones. This phone is solid and a work horse and the best unlocked phone for the price currently. It is a very good size for traveling and working yet being able to be stowed away with ease. It take decent picture and has a great battery life. Monthly updates from Google is a plus however the updates do take some data and time so make your users aware.
I would recommend this to a friend
Pros mentioned:
Battery life, Camera
Rated 4 out of 5 stars
Amazing phone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this unlocked Motox4 with no info on the phone. I just needed a new phone and Boost mobile options are limited. Wow was I surprised. This phone has all the features I never knew I needed such as great battery life, fingerprinting, amazing quality camera my only minus is the amount of useless factory installed apps.
I would recommend this to a friend
Pros mentioned:
Camera, Price
Rated 4 out of 5 stars
It is a super easy to use phone. Camera is great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The phone is a good size to hold. Sill learning to use but so far the camera is great. It has more features than others. It is very slippery to hold but you will get a case. It has a turbo charge which is very quick. it is a good price for a med range phone.
I would recommend this to a friend
Pros mentioned:
Battery life, Price
Rated 5 out of 5 stars
Perfect
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great phone for any price .I haven't had any problem. The phone I had before was an LG g5 and I had GPS problems. This is pure Android and battery lasts all day for me. If you want a lot of bloatware buy another phone. I am using on Sprint .