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Motorola - Moto X (4th Generation) with 32GB Memory Cell Phone (Unlocked) - Super Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 301 reviews

93%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 29 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Better than expected.

    Posted
    Morty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I originally went into the store expecting to buy a different phone, but they sold out. This phone was on sale and the specs were comparable to the other phone I was originally wanting to get. After playing with this phone for a bit, I think this one actually turned out to be the better deal. This one has alot more features than I originally expected and didn't notice until after I bought it: It has a flash on the front for taking "selfies" at night, it is waterproof, has a wide angle camera, and it automatically can show you notifications/time/whatever just by waving your hand over the screen so if you're laying in bed you can check to see what time it is without even touching the phone. Those are the features I didn't even know about until after buying it. Some more pros: Battery is awesome, I can go 2-possibly 3 days on a single charge and I think of myself as a heavy user (lots of games and facebook) Camera is pretty great also, it's clear and focuses fairly quickly on both front and rear cameras. Screen is super bright, easy to read even out in the sun and the colors are also very deep, even scrolling through old pictures taken with my old phone - this phone's screen makes the pictures look even better than original. Build quality is sturdy, looks clean and sharp, it has a glass back and metal sides, the phone itself is shiny and premium looking but I would still recommend a case if you think you might drop it. Performance-wise, it is running really smooth. Every game I've played on it has opened quickly and run stable. USB-C charger and a headphone jack are also a plus!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    very good

    Posted
    rfrjc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The very good: The build of the phone. It's a full glass wrap around with a aluminum frame. For a cheap phone this build packs a premium feel and looks to match. It's a very good looking phone in my opinion, it feels as good as a Samsung flagship. The camera(s) this is a dual lens camera with beautiful colors and a portrait mode that dosent look like it's just a blury Circle. The power. This phone isn't a flagship grade phone it's a "premium budget divice" that packs a chipset from Snapdragon. It's a 630. Power efficient and strong enough to to play the latest games around. ( you won't be able to play on the highest levels,but still it's not a bad experience.) Along with a cortex A53 and with a Adreno 508 Graphics chip it makes a pretty good phone for 300$. Android? 8.0 it's up to date for now. The AI. Comes with type c port ( yes. All I have to say is yes. Thank you moto! ) AND we have a head phone jack! ( 3.5 mm ) Extra ( Ipx 67/68 ) I I believe this means that it is dust and waterproof and or resistant as for the screen and rear glass I believe it is Corning Gorilla Glass 3 and 5. 3 respectively being the screen and 5 being the back now I have dropped this phone several times and I bought screen protectors for that reason. I'm horrible at breaking phones, but it's held up I've literally dropped it on the back of the phone and kicked it across the kitchen that I work at and it was just fine. So tops to that! For the bad... The phone doesn't have the biggest battery ever.. it has an all day charge, but personally I am a power user and prefer a 5,000 mAh. But it is made up for with the quick charge ( Turbo charge as moto calls it ) so lose win it's ok.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Phone!

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought it as a temp phone to see if the lack of cell coverage was my aging 6yr old Galaxy S4 or the cell service itself. To my surprise it was the phone. I've had the new one for a week now and haven't dropped signal since. It came with android 7 and it updated to android 9. Great features except it doesn't have wireless charging but the turbo charging makes up for it. Battery life is good. I can go 2 days on one charge. I do recommend the 64 gb version because after the security and OS updates, 50% of the storage was used. That's before any apps or games were downloaded. I installed a 128 gb memory card for extra storage. Make sure to purchase a case because the glass back make it a slippery phone. Also, if your current sim is not a nano sim, you will need to update your sim through your carrier. I have Verizon and they did it for free but you have to pick it up from a cooperate store or have it mailed. Retail Verizon stores will charge you for the sim card.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good mid level budget phone

    Posted
    Jwop
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far I really like this phone! My wife ended up getting one after she saw mine! The Android one version I have seems to be missing a few apps and features that her regular non Android one version has though. Besides that I think all THREE of the cameras are great, and this thing performs pretty quick! It would be 5 stars if it had the ability to store and run apps from an SD card. I discovered that the Moto X4's use a certain file encryption that does not work with integrating adaptable external memory. You can still save all of your media to the external card, just not apps. I have about half of my 32gb available after system software, so 16gb is plenty of room for some apps. The screen is vibrant and very sharp. The finger print sensor is awesome! No other phones in the price range has as many features. Plus it upgraded to the new Pi OS and since it's Android one it will upgraded to the Q OS after it's released. It's also the only non Google phone that can use the Google fi phone service. I would recommend!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    can not connect computer

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The hardware is good, the software and design are common. I bought it because I like the camera. But I returned the phone after I bought it one day. Because when I took some photos, I wanted to take photos out. I found the computer could not recognize it. I took it back to Best Buy shop and consult the seller about how to connect the phone to the computer and transfer the photos to computer. The seller told me this is a phone just can upload photos to Google Photos or use SD card. I felt the SD and SIM card drawer are not strong enough for everyday pulling out. The card drawer is a fragile part of the cell phone. When started the phone, it asked for google account almost every step. A user manual or user manual web address are very important to user, But in fact, the user guide in this phone box is just for start the phone and it lacked of detail.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Mary, I understand how you feel regarding this concern. In case you have questions or concerns about your phone, don't hesitate to write us an email to supportforums@motorola.com for us to further assist you, we'll surely help. -Zeke MotorolaMobility

  • Rating: 4 out of 5 stars

    Android pie! Good battery life.

    Posted
    Fuego84
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this phone because I needed something cheap and now. What I didn't expect was to like this phone as much as I do. This phone has been updated to Android pie the latest Android version out currently and has a good looking design, glass and aluminum body it feels premium not cheap I've also accidentally dropped it 3 times already and the glass hasn't shattered and one of those times was on pavement. The charging is fast with the included turbo charger and the battery does last long enough time. The camera on this phone is another thing that surprised it's really good for smartphone that only cost $149. Another great thing about this smartphone is that it is universally unlocked so you can take and activate it with any carrier you'd like. It's a great phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    iPhone convert

    Posted
    Tony4aro
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was my first adventure away from the restricted world of Apple. I grabbed it on sale as an unlocked phone an figured it was the safest way of trying Android. I'm happy to say, after a full week with my Motorcycle X4, my iPhone is in my dresser drawer. The 9.0 Android is feels good and intuitive. The battery life is great. I can go 2 days with normal use where my iPhone was lucky to make it a full day. (Really just about 18 or so hrs). The only downside is that a couple of my larger apps take a little longer to load but some (like my weather app) open quicker. Very nice for the price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice device, but with memory constraints

    Posted
    Jeretal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    i bought this phone as an inexpensive replacement to my previous essential phone (PH-1), and it uses the same native android build my previous phone had. my only complaint at this point is that the on-board memory is only 32GB, which i've easily tapped out. this has caused (i'm assuming) some issues with occasionally locking up the phone or making in run extremely laggy. it does allow for expansion via a microSD slot; however, i've not yet figured out how i can move some of my apps onto the external storage in order to free up some of the main memory, but hopefully i can very soon in hopes that will fix the issues i've been experiencing.

    I would recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Jeretal,

      We appreciate your feedback and we understand how inconvenient this is for you. There are apps that you may move from your internal storage to SD Card. You may check it on the apps and notifications under settings. Just click the app and then look for Move to SD Card.

      In case you need help, Please email us at supportforums@motorola.com to further assist you.
      - Frank MotorolaMobility

  • Rating: 4 out of 5 stars

    Works well for a budget phone

    Posted
    gulf428
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As phones become more and more expensive and features are added that may or may not be of value, it is important to have some mid-priced options. I noticed that phones are either becoming very low prices and low featured, or, running hundreds of dollars as they become more evolutionary rather than revolutionary. Few manufacturers are providing phones in the 300-500 range. And phone providers are locking people in with the monthly costs built in as the phones are being paid off over many months. Everything about this phone is average. But if you want to make calls, take a few pics, play a few games, it's fine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just what I needed

    Posted
    johnp
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I did extensive research on new phones after I killed my old Nexus 6. I intended always to stick with Google, but the Pixels are much too expensive. Discovered the Android One system by accident, looked for an affordable example, and hit the X4 just as its price was coming down sharply. Went to Best Buy and found it cost even less than I expected. So, even though it's a small step back from my beloved Nexus 6 in some ways, it's a good step ahead in many others, at a third the price. And I even still have the great Google software environment, which other sellers corrupt with garbageware and neglect of updates. I feel very lucky!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone but...

    Posted
    PAGal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall I am very happy with this phone. Call quality is good and the speakers are decent. My only issue is not so much with the phone, but the fact that the mobile hotspot with cricket wireless that I used to have access to is not accessible on this phone. Apparently cricket wireless isn't totally compatible with this phone when it comes to the personal mobile hotspot. Having kids that are always asking me to turn it on when we're on the go, that's kind of a deal-breaker for me so I'm now shopping for another carrier. I'm not giving up this phone. My only advice is get a case - this phone is VERY slippery.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid Phone for the Price but Check Version Specs

    Posted
    RRRocks
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a Great midrange phone. Fast processor, decent memory and storage, high end features like NFC and two rear cameras make this a solid performing phone. Compared to my previous phone, a Moto G3, I am seeing much faster loading of apps (esp Walmart app) when I am out and about. The biggest complaint I have is the speaker quality is not as good as the G3 (which has 2 speakers compared to a single on the X4) but it is adequate. Note that there are several versions of this phone, AndroidOne, Amazon Prime, etc. Different versions have different sets of features, so do your homework to figure out what you want from yours.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow! Great price!

    Posted
    Unhappy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ignore my nickname - I like this phone. I bought this phone on sale for ~$100 as it's an older cheaper model. This is a bit slower loading pages with a bit smaller screen. But it's as good as my dying Moto Z Force droid. Is has a sharp clear display, lasts all day, is unlocked with a better camera for 1/7th the cost! The phone sounds better and it has a normal earphone jack!! I bought it as a stop gap until I can order tools and battery to repairs my old phone. Now I don't care if I beak the old one. I just hope this Moto model doesn't quickly destroy it's batteries like other models...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone but very slippery

    Posted
    Randy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For an unlocked phone, I liked the feature that I can switch carriers. I currently have AT&T. I can go to a Verizon network on this same phone. Being unlocked, I can switch month to month if I am on a prepaid plan. I also upgraded from 8 GB. I was running out of space and could only 2 or 3 APS on the previous phone. I did have to take pictures because I was in a fender bender. Love the feature that it took my GPS location of the photo. The only negative I have is that it is very slippery. I can't set anywhere flat or it slides off. I highly recommend a case for this before buying.

    I would recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Randy, we appreciate you having one of our phones. This device uses a display of Corning® Gorilla® Glass. Gorilla Glass is engineered to be more difficult to scratch and therefore more resistant to cracking, and it's strength allows the use of thinner panes. But it is still glass and will break if it is dropped or impacted. -Ruby MotorolaMobility

  • Rating: 5 out of 5 stars

    Nice phone

    Posted
    Gallo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Went from a 4+ yr old LG which didn't have enough storage for Apps but was functional. Got the MotoX4 because it is not too large, waterproof, enough memory and takes a SD card. Also NFC so it can link with my Canon camera to transfer pictures. Very slippery with the glass casing so get a sleeve. Only had it 3 days so there is a learning curve but I like it so far. Good price at Best Buy at $200 off unactivated. Verizon put in the SIM card for free and set up the data transfer from the old phone. Lynne was very helpful at Verizon.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice phone but?

    Posted
    Bedbug
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Phone is glass front and back which makes it very slippery. For me the volume is not very loud. It used 12 gb storage right out of the box and you cannot move apps to the sd card. Even though it has 32 gb storage only photos and files can be moved to sd card. Performance is ok. The phone updated to pie right away. The front camera has wide angle which takes nice pictures although a little slow. I bought the phone because of the ability to use it on any carrier and the promise of monthly security patch updates.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Motorola Moto X(4 Gen.) Great Smartphone

    Posted
    PUP32ORD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been wanting a new smartphone for around a year and half. I've done my homework, research on which smartphone that will suit me keeping in mind price and features played a great part into it. I like the fact their's added extra security with the fingerprint scan making it much more difficult and harder to steal. Great features, screen size is ample to watch videos or view pictures etc... If you looking for a high quality smartphone without paying 800-1,000 dollars (+) take a look at the Moto line.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid phone

    Posted
    Cinema100
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is A very good phone - been using for a couple of months. Includes NFC and integrates very well with current Mazda in car telematics (main reason for upgrading from several year old phone). It also supports t-mobile WiFi calling which probably aids in good call quality. What it doesn’t support is a notification led which I think was an extremely poor design decision, but ultimately not a dealbreaker for me. I don’t spend $1,000 for a cellphone, nor can I speak to the overall camera quality.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great phone for what I paid, Horrible setup

    Posted
    wcfox
    • Verified PurchaserVerified Purchase

    The phones wonderful, works great for a $50 dollar phone and allows me separation between a development device and a personal device, so for that it works great. the reason i docked two stars is that they set up the sprint service wrong. they listed my device as a IPhone 5c and sprint could not change it so i could have service as they already transferred the number. it seemed rushed, although I'm extremely tech savvy and wasn't hard set on having sprint, but I could imagined this to be frustration for lesser savvy people.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi wcfox, I understand how inconvenient this is for you and we'd like to ensure that you receive the service you deserve. If in case you need further assistance, please feel free to drop us a message or email us at supportforums@motorola.com. Let us know if you have any concerns as we would like to help you resolve this. - Mike MotorolaMobility

  • Rating: 4 out of 5 stars

    Good phone

    Posted
    Jziel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone works well and is responsive for a mid-level option Motorola. Camera is good but not great. Also this phone is very smart with suggestive ways to improve itself. My main reason for only four stars is for some reason they put the mute button right by my cheekbone so every time I go on the phone I accidentally mute the conversation. This is kind of redundant and gets old but besides that I really like the phone and for the price it was on sale for excellent.

    I would recommend this to a friend