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Customer Ratings & Reviews

Motorola - Moto X (4th Generation) with 32GB Memory Cell Phone (Unlocked) - Super Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 312 reviews

93%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 29 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-10 of 10 Reviews
  • Rating: 3 out of 5 stars

    Great phone for what I paid, Horrible setup

    Posted
    wcfox
    • Verified PurchaserVerified Purchase

    The phones wonderful, works great for a $50 dollar phone and allows me separation between a development device and a personal device, so for that it works great. the reason i docked two stars is that they set up the sprint service wrong. they listed my device as a IPhone 5c and sprint could not change it so i could have service as they already transferred the number. it seemed rushed, although I'm extremely tech savvy and wasn't hard set on having sprint, but I could imagined this to be frustration for lesser savvy people.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi wcfox, I understand how inconvenient this is for you and we'd like to ensure that you receive the service you deserve. If in case you need further assistance, please feel free to drop us a message or email us at supportforums@motorola.com. Let us know if you have any concerns as we would like to help you resolve this. - Mike MotorolaMobility

  • Rating: 3 out of 5 stars

    Cheap, and it shows

    Posted
    BigAaron
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been a long time Motorola user but had switched over to Samsung when the Note 8 became available. I had an unfortunate incident and my Note 8 broke while out of town. So I found this deal on the x4 and figured I would give Motorola another shot. Very disappointed, slow processing, battery doesn't last long at all, you can't even wirelessly charge...

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi BigAaron, We stand by our phones and we're glad to help investigate and get this concern sorted. We usually do some troubleshooting steps to figure out what is causing your phone's battery to drain fast and also, why it's having some slow performance issue.Please email us at supportforums@motorola.com for us to further assist you. Please use Subject: Moto X4_your issue (e.g Moto X4_Slow/Lagging). Also, please note that the Moto X4 doesn't support Wireless Charging. - Mike MotorolaMobility

  • Rating: 3 out of 5 stars

    This phone serves it's purpose

    Posted
    Worgie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Doesn't have some of the features that I would like. Like a shortcut screen to put all of your favorite contacts on so that you don't have to go through your whole contact list when you want to call a favorite. Still learning though. It's okay

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Worgie, We appreciate your feedback. We'll be sure to forward your thoughts to the appropriate team. In case you have questions or concerns about your phone, don't hesitate to write us an email to supportforums@motorola.com for us to further assist you, we'll surely help. -Zeke MotorolaMobility

  • Rating: 3 out of 5 stars

    Needs Improvement

    Posted
    Buck
    • My Best Buy® MemberMember

    I received this Moto X4 for Christmas. Not thrilled with the phone. Has a tendency to freeze when opening some apps. Same with camera. Seems to be some lag time. I still have the G6. I prefer it to this phone. Wish I had waited for the G7.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Buck, thanks for having one of our phones. We can try to troubleshoot your device to help isolate the issue. Please send us an email to supportforums@motorola.com referring to this post. Kindly use Subject: BazaarVoice_your issue (e.g. BazaarVoice_Wi-Fi Issue) on your email or provide this link and we'll be glad to assist you. -Ruby MotorolaMobility

  • Rating: 3 out of 5 stars

    not to positive. I have yahoo. com e-mail

    Posted
    PUDGY
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am unable to receive my e-mail because I do not have a g-mail account. the phone is slippery. it fell from a chair (about 18 inches) in my office. on a wood floor and cracked. very flimsy.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good phone for good price

    Posted
    Moto
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchase process was little bit lengthy due to activation by Sprint which missed up my plan.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Work fine. SD card problem

    Posted
    Td91
    • My Best Buy® MemberMember

    It works fine, but the SD card can not be format as the internal memory. Sad.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Td91,

      We appreciate your feedback. The Moto X4 doesn't have options to set the SD card as your internal storage. We'll go ahead and relay this to our team.

      In case you need help, Please email us at supportforums@motorola.com to further assist you.
      - Frank MotorolaMobility

  • Rating: 3 out of 5 stars

    Okay phone for it's price

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good phone. Within the last year volume has reduced on how loud it can be.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Its ok.

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It's not such a bad phone, but the processor could be better.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not so hot

    Posted
    Caveman2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone as a unlocked phone does not do well as I thought

    No, I would not recommend this to a friend