Customers admire the Moto X (4th Generation) for its budget-friendly price, excellent camera, and ample storage. Users appreciate the phone's user-friendly interface and the benefits of the Android One operating system. While some users find the phone to be slippery, the lack of wireless charging is the only notable drawback mentioned.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 342 reviews
Rated 5 out of 5 stars
Excelente Celular
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this cell phone, It is a good device. The best.
I would recommend this to a friend
Pros mentioned:
Camera, Memory, Price
Rated 5 out of 5 stars
Great phone for the price, and then some!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently purchased the Moto X4 to replace my broken S8.
I didn't have a lot of money and I wanted the best for the price.
At 199$. This IS that phone!
It has a quad core chip with 4gb of memory and it shows. It's more responsive than my S8 and doesn't have the bloatware. I've had it for a couple of weeks now and its still very fast with decent battery.
It will last most of the day with heavy usage. Definitely the whole day and some of the next if I only check it to send texts, look something up, and put it away.
Screen is nice and the blacks look like it's an LED screen even though it's LCD.
The camera has decent quality.
My only gripe is that the home button in the front is just a finger print scanner.
You have to use the on screen home button.
They disabled the Motorola controls for this one that allow it to be a home button with swipe features etc bc of...... Licensing......
If you leave the default display settings you have very little screen real estate on websites bc you have the stupid on screen bar always there.
To avoid this I set the font size to large and display size to small.
This opened up the phone a lot more.
Everything is still readable and the bar on the bottom is much less invasive.
I also used the new pie menu and that works better if you can learn it... It's a little less invasive.
The only other option is to root it and install a different OS build which voids the warranty.
I was going to do that but most people seem to just switch back to the stock OS anyway in the end bc they like it better and I have to say... It's pretty darn good.
Although for those wanting to do that, apparently there's also an LED light in this unit that can be turned on if you do that.
Again though, if those things don't matter, and you don't want to risk killing the device, I would just change those display settings and use what they gave you bc it's stable and has some nice features.
Overall excellent phone and better specs than the Moto G7 for less $ and it has NFC which I believe the G7 doesn't, though the G7 does look nicer in my opinion.
For under 300$ unactivated category, this is the winner at 199$
I would recommend this to a friend
Pros mentioned:
Price, Storage
Rated 5 out of 5 stars
Pixel on a Budget
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I am very happy with my Moto X4. I greatly prefer stock Android and I am not a "power user" so it is perfect for me! A phone with excellent build quality, a nice design, SD630 CPU with 4gb/64gb, solid cameras, headphone jack, ip68, NFC, USB C, and a front facing speaker for $200? That isn't gsm only and supports Verizon? You can't beat this at this time. I originally went to Best Buy to pick up a Moto G7 which lacks ip68, NFC, and a front facing speaker for $300. The G7 may have a nicer display and more modern design but the 4gb/64gb Moto X4 for $200 beats it at everything else.
The Android One Moto X4 is a budget Pixel. You are getting that same clean stock Android experience for a fraction of the price.
Do yourself a favor and get the 4gb/64gb model like I did. You'll thank yourself later for the extra storage and 33% more ram.
I would recommend this to a friend
Pros mentioned:
Storage
Rated 5 out of 5 stars
Great Phone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I was not in the store to purchase this phone. I went looking at two others. I got into the store, looked at a couple of other brands, another phone from this brand, and this one on display. I bought this one because I liked the speed of the processor, how smooth the screen scrolled, 4 GB ram, 64 GB memory, 2.2 G octacore processor, IP 68 water resistance, everything seems to be working great, the least space taken up by preinstalled software of any phone I looked at, and it upgraded to android 9(Pie). Switching over from the old phone to this one was easy. I removed my existing sim from my old phone, placed it in this one, and started it up. I followed the instructions, placed my old phone next to it, linked them up wireless, data copied to new phone, and my Google apps all downloaded. I did have a few contacts, I had to send manually, but the transition has been painless, since I knew all my passwords. I purchased two of these, the wife got new phone fever in the store, and she is happy with hers also. I ran out of space on my old 16gb phone, too much factory installed stuff that could not be removed or transferred to the sim card.
I would recommend this to a friend
Pros mentioned:
Price
Cons mentioned:
Slippery
Rated 4 out of 5 stars
Solid phone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great phone with a lot of features at this price point. Picture quality is fantastic. Speed is great. Fingerprint unlock is frustrating at times when it fails to recognize repeatedly. Phone back and screen are very slippery so I recommend getting a case immediately if you are likely to drop it. Mine is too new to comment on reliability hence the 4 star rating. I'm pleased with this phone so far and would recommend it to others looking for lots of features at a lower price.
I would recommend this to a friend
Cons mentioned:
Wireless charging
Rated 5 out of 5 stars
Great Phone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this phone I was looking at the Moto G6 but liked the specs on this phone , Have had it for 1 month , The web site says 3 GB of Ram but it came with 4GB which makes it a bigger plus. For a Mid grade phone the is a nice phone . It responds well and good battery life and charges fast with Turbo mode. Love the finger print sensor, This is a Android One phone which is unlocked and does not come with the pre-installed apps from your carrier which most people never use and can never uninstall. Make sure you buy a case the phone is very slippery since it has a glass back. The only negative it does not have wireless charging. But I still gave it 5 stars . Mine has already updated to Android 9.0
I would recommend this to a friend
Rated 5 out of 5 stars
Former iPhone user converted
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I had been using iPhones for a decade and kept having issues with storage bugs that Apple couldn't fix ("system" taking up over half of my internal storage /causing me to not have ability to take photos, download apps etc) I was nervous about switching to Android since I had never used another type of smartphone before, but decided it was worth the risk to be free of the ongoing problems I had with Apple.
I am so glad that I did! I got this phone on sale for $150/64GB. Ordered it for store pick up, which was a breeze. Set it up/switched my number over via the Verizon website. I updated to the most recent version of the OS (Pie) and have found the interface to be every bit as easy to navigate as what I was used to - and now I have access to so many features that I didn't before. I went on a trip shortly after receiving it and the camera took great photos at Disney World and Universal Studios. I even got a shot of the entire Space Shuttle Atlantis at Kennedy Space Center using the wide angle lens - something I was never able to do with my iPhone 6.
Charging with the Turbo Charger is incredibly fast and the battery lasts SO much longer than my previous phone. I brought a power bank to the theme parks with me and didn't even need to use it after a full day of taking photos, video and using the app for maps, fastpasses etc. I am thrilled about the IP68 water resistance and had no hiccups on water rides where I'd normally need to bag my phone.
I am also very pleased that it is unlocked. I am on Verizon and considering a switch to Project Fi, which I can easily do with this phone.
As someone who is switching from an iPhone 6 and who uses a smartphone quite a bit daily, I feel confident about highly recommending this phone to others.
I would recommend this to a friend
Pros mentioned:
Price
Rated 4 out of 5 stars
Great Phone at the Right Price
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Per other reviews, there are certain bugs you may run into, but for the most part, the phone runs smoothly with 4GB ram.
Sure, the processor is somewhat old by tech standards, but an everyday user wouldn't really notice the difference. This is a phone capable of doing everyday tasks you would want to with a phone. Use a laptop already if you're going to complain about processing power on a phone.
Because it is an Android One phone, it is kept up to date.
If you can get this phone on sale, it is the best phone you can get in its price range.
I would recommend this to a friend
Pros mentioned:
Battery life, Camera
Rated 4 out of 5 stars
Good Budget Phone!!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I like this phone for what it is. It's a low cost phone that does everything well but nothing great. I picked it up on sale and it just can't be beat for the price I paid. Best of all .... No need to panic if something happens to the phone. I'm not walking around with a $600 to $1000 phone. If something happens I would just go and buy another MOTO phone. BATTERY LIFE IS EXCELLENT! Camera is very good. Display is OK. Speed is good enough. Voice quality is excellent. Yes, I actually talk on my phone and the voice quality is very good!!! I also like the size. No more huge phones for me. This phone will fit in any pocket you have!!!!
I would recommend this to a friend
Pros mentioned:
Battery life, Price
Rated 4 out of 5 stars
Decent phone for the money
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this phone as a backup to my S7 which is being fixed for the second time (frozen half screen board issue). It is a good phone with comparable battery life and call sound quality. Where it has issues are in the app speed (which lags and sometimes freezes ) and in the camera (photos are not always crisp and color is not saturated). It takes more than a couple taps to clear all the apps and there are a few functions that I don't care for. I have had issues with the call vibrate function activating itself after I've turning it off as well.
That said, for a $200 phone it delivers good value.
I would recommend this to a friend
Pros mentioned:
Price
Rated 4 out of 5 stars
Average price but good phone
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not many good quality case options. Phone is snappy enough. Fingerprint scanner is OK. The phone lights up the display with any minor movement detected, physically or with the wave of a hand in front. Haven't found out how to disable that annoying feature. The 4GB of RAM is critical in today's world. Must buy at $150-$175 unlocked. I bought at $199 and felt that was OK.
I would recommend this to a friend
Pros mentioned:
Price, Storage
Rated 5 out of 5 stars
Great Android One device for a great price
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Moto X4 is a great Android One device for a great price. The screen, processor, RAM, and storage are in line with the premier smartphones on the market but at a much better price.
I would recommend this to a friend
Rated 4 out of 5 stars
Good solid phone, some drawbacks.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my second unlocked Moto X4 and I like the phone. This is the Android One version so it gets it's Android updates right away. It's got decent processor speed and the 64 GB version has plenty of room to install apps. I have a 128 GB SD card to store music, photos, and other media. 64 GB internal is simply not enough for that.
One of my beefs with this phone is that the Google Assistant sometimes breaks. I would say these problems are unique to my particular model, but they appear in my other Moto X4.
The command, "Listen to the news" (which starts streaming audio from news sources I've selected) only works about 60% of the time. Otherwise, it just shows me search results for news. This requires a restart or clearing the cache from the app.
When I click on the mic (rather than saying, "OK Google", it responds, "Call ended" and shows search results for that phrase. Nothing seems to immediately fix this; it just starts, and then fixes itself.
I have the phone security set to unlock the phone when saying "OK Google". This has NEVER worked (it has for all my other Android phones). I took the phone to T-Mobile (my current carrier) and they could not figure it out.
Often, "OK Google" does not work at all. This requires a restart for it to work again.
There are other issues with the security settings that sometimes just don't work, and then they work again. No rhyme or reason.
As I understand it, these are known issues for the Moto X4.
All that being said, it's a decent phone, even better for the price. If you can get past the voice bugginess, it's a good choice.
I would recommend this to a friend
Pros mentioned:
Camera
Rated 5 out of 5 stars
Fantastic Phone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Best phone I've ever had.
Very fast moving around the net and apps. Vibrant colors and takes great pics. The only glitch is that it will not run the T-Mobile app. This doesn't make any sense because it will run T-MOBILE ID and T-MOBILE visual voicemail.
Other than that it is well worth the money.
I would recommend this to a friend
Cons mentioned:
Bad speaker, Slippery
Rated 3 out of 5 stars
Good budget device
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Moto X line has been a good midrange phone line. While not the best phones, they generally are what you pay for and the X4 is no different.
Pros:
If you are a fan of the headphone jack, then this phone still has one.
A bit of a smaller phone if you dislike bigger ones.
Android version is very close to stock, so updates should come sooner.
Cons:
Metal body + rounded edges + glass back = slip hazard. You will need a case to hold this phone without dropping it.
Speaker quality can be a bit flakey at times.
The screen real estate is small compared to the size of the phone.
Glass back with no wireless charging function.
Overall it is a not bad phone for its price point.
I would recommend this to a friend
Pros mentioned:
Price
Rated 4 out of 5 stars
Excellent Mid-range phone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great Mid-range cell phone. This isn't a flagship phone like a Samsung Galaxy or an iPhone, but this is still a good device for the price. It's a bit small in the hand if you are used to larger screen phones. The bezels are more akin to last gen phones and you'll find more screen real estate from the g7 line from Motorola. Decent camera that struggles a little with wider angle shots but not enough to complain about regularly. This unit upgrades to Android Pie which is a nice perk. The SnapDragon 630 is pretty snappy and the phone decently fast for Mid-range. I noticed a slight performance increase from my previous Moto G5S Plus which used a SnapDragon 625. Not sure if it'll play demanding mobile games but it will hold it's own with games like Summoner's War. The Moto actions are also a neat feature allowing for some cool motion and gesture based controls. The UI is near stock Android with only a light Moto skin on top. This still has a 3.5 mm headphone jack and this is one of the few Moto's that supports NFC! If it's on sale, definitely a good buy.
I would recommend this to a friend
Pros mentioned:
Battery life, Storage
Rated 5 out of 5 stars
Great phone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I I have always previously owned Samsung Galaxy phones and thought I might have a hard time getting used to the buttons being opposite for back and home. That was not an issue at all. I have really enjoyed this phone so far. I thought the battery life might not be as good at first but then I learned it goes down steadily instead of slowly and then faster in the end like previous phones have. Very glad I purchased the 64GB. Highly recommend.
I would recommend this to a friend
Rated 5 out of 5 stars
Best mid range phone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Moto X4 may have a dated design but it's the best unlocked mid range phone at it's current price. Look at the specs, unlocked to work on all major networks, NFC, AC wifi, Water resistant and a more powerful GPU than any of the newer G series. If you don't mind the older form factor, smaller screen, get this phone.
I would recommend this to a friend
Rated 5 out of 5 stars
moto for everyone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
this phone rocks! i am not a got to have a new phone person, but when this went on sale it was time to replace the old one. 64 gigs of storage, expandable micro sd slot, android one and pie, and carrier unlocked - all combined for the perfect storm. the phone is really very pretty, and slippery- i don't drop phones and dropped it twice in the first hour. no damage and now it is in a poetic case that safely shows the phone off. the initial 24 hours will be spent on a series of updates, but in the end it is worth it. loaded my itunes catalog on the 128 gb memory card and synced up my car stereo and headphones. battery life seems to be more than 1 day on a charge, and the usb-c charger makes charging easy. love the karate chop to turn on the flashlight and the wiggle to get the camera going- go moto actions! bringing over my stuff from the old phone was easy and painless. love this phone!
I would recommend this to a friend
Pros mentioned:
Storage
Rated 4 out of 5 stars
Great storage capacity.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The phone is better than any I've ever had. It's faster, has more storage and was purchased at a huge discount. Perfect timing for me. I think it was the best deal available for ANY phone and plan with ANY carrier at the time.