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Customer Ratings & Reviews

Your price for this item is $474.99
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The comparable value price is $499.99

Customer reviews

Rating 4.2 out of 5 stars with 370 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers frequently mention the impressive camera, affordable price, and long battery life of the moto z⁴. Many users also appreciate the ample storage, Moto mods, and inclusion of a headphone jack. While some users find the phone to be slippery, others have concerns about its fragility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 370 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and fast mid-range phone with a lot of versatility.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good phone, but disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone over all, just doesn’t support a 128gb micro sd, will restart every 5 minutes with it in. Camera is great although I expected more from it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PHONE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PHONE HAD THE PREVIOUS MODEL THIS IS JUST AS GOOD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone I've ever owned.. vary happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera and the features are great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate the opportunity to use this phone. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this had been the best thing I've ever purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone.. completely satisfied with the ph

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone.. great performance.. totally satisfied..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so easy to set up, that what I like most!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up graded from a Z2 to this new Z4 it is great to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first smart phone and it's been wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone for the price !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice phone battery drains a little too fast though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    This phone has two issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the fingerprint scanner is hard to use and not accurate. Second, the camera has difficulty autofocusing on objects such as paper forms.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just an awesome phone this isn't a dump smart phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about it is amazing!! Absolutely love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price and features

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got ty his for my daughter. She loves the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone - Very good phone - Very good phone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad Warranty is useless

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    spent $399 on Moto Z4. The salesperson sells me the 2year extra protection from damage during normal usages for another $150. I had a headphone that broke off in my phone. It caused the display to not work. Geek Squad says they can fix it for $125. They sell you on "damage through normal usage" protection but then want to charge you if you actually need their protection. With the $150+$125 that is 69% of the total cost of the phone. Don't waste your money on their useless warranties. I wasn't trying to damage my phone through abuse. I accually brought a $50 case to protect it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Best Phone deal in the history of Earth.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been unimpressed by the market lately. Almost got impressed by the hype of pure Android Essential Phone but was left severely disappointed. The Samsung Phones feel cheap to me unless it's a Note then they cost more than a used Honda Civic. Pixel is also too high. Then I saw the Z4 specs and that it was going to be released on June 6th at Bestbuy. I bought it online and picked it up the 6th in store. The screen is awesome! Bright and crisp. The WiFi is fast and picks up great. The battery life is awesome and this is day 2 on the first charge. The fingerprint sensor is fast and has not messed up at all yet. I can multi-task and the phone is smooth as silk. Fast and responsive. I am a power user and this phone is faster than the Essential PH1, The Galaxy S8 and the Pixel XL. The price was 499. PUBG plays in High Graphics mode without a single issue. I swear the only things I am missing that I would like are wireless charging and water proofing. The charger is turbo 17 watt I believe and is supposed to be fast so we will see. I haven't needed to charge it yet. Bluetooth works great and is fast. I have used my Skull any Crusher headphones, Bluetooth out door speaker and transferred pictures from my brick of an Essential over to this via Bluetooth. It came with the 360 degree camera mod which works great and takes awesome pictures. This phone is compatible with any network both GSM and CDMA. I am using it on CDMA right now. In phone camera is as good as my Samsung's have been. The 2ghz Octacore, 4gb RAM, 6.4 inch screen and future 5G ability made me really excited about this phone as compared with the selection of alternatives in this price range.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    VERY DISAPPOINTED

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAVING ALOT OF ISSUES WITH ANSWERING PHONE CALLS. KEEP HITTING ANSWER AND THE PHONE DOES NOT RESPOND. I HAVE MISSED MANY IMPORTANT PHONE CALLS. AND TO TRY TO FIND A CONTACT NUMBER FOR MOTOROLA WHERE YOU CAN ACTUALLY SPEAK TO A PERSON IS NEAR IMPOSSIBLE.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi, Sorry to hear you're having an issue. As we stand by our phones, we'd like to help get this checked. Write us an email at [email protected]. -Jess MotorolaMobility

  • Rated 3 out of 5 stars

    Moto Z 4 128gb

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trade my Moto g5s-plus ,64gb for the Moto z4 .,128gb.,..my Moto g5s-plus was faster then my new phone.

    No, I would not recommend this to a friend
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