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Motorola - Moto Z2 Play 32GB - Lunar Gray (Verizon)-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 194 reviews

92%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Fantastic!

    Posted
    gunnersca
    • My Best Buy® Elite Plus Member

    This phone is simply outstanding! I got the unlocked version for a bargain $350. Don't be fooled by the very few negative comments ... I'm an avid cell phone fan and reviewer. I've had every notable flagship phone that's hit U.S. shores in 2017 (iPhone X, Note 8, S8, OP5, U11, Pixel 2XL, Essential) and I can tell you that this little gem has everything you're looking for! Pros: Excellent, fast octa-core processor, no lag at all even when playing top games. Coupled with 4gb RAM and stock android, this phone is as buttery smooth as any phone I've had this year!! The OnePlus 5 might be king, but... The Super AMOLED 5.5" display might only be 1920x1080 FHD, but you wouldn't know it. It is so pretty and looks amazing, you really have to see it to appreciate it. No it's not bezel-less, no phone really is BTW. It doesn't have an 18:9 aspect ratio, but that means nothing to me ... everyone is different. I'm a pretty heavy user, at times, and I have no trouble getting to the end of the day with plenty of juice left in the tank! It comes with Turbo charging, and it's actually quite fast - not as fast as the Dash Charge from OnePlus, but nothing is - It's fast! It's thin and lightweight, I got the maroon moto style shell for the back, which looks stunning! The Camera ... the biggest feature on a phone today. I don't do selfies, so no comment there. To put it honestly, it's a great camera. If you're looking for a class-leading camera, go spend some extra money on a Pixel 2 or an HTC U11, those are the cheapest best cameras out there. This z2 Play will go toe-to-toe with the OP5. My wife has a Pixel 2, and it's simply the best camera ever put on a phone. It's also a more expensive phone, so if that's an issue, trust me this camera will do the job. In daylight, it is sometimes as good as the pixel, and sometimes marginally worse. In lower light conditions, this camera does an admirable job. It won't beat one of the class leaders with OIS, but you'll be quite happy if you're not a Full Time photographer....it really has impressed me. Micro-SD card, expandable to 256gb - enough said, gotta love it! Fingerprint sensor on the front, where I personally prefer it to be - it's lightning fast and it's re-designed oval shape is so much better than the previous gen z-play. The moto mods are sweet, but other than the JBL speaker, they're not really my cup of tea... Cons: Software updates - Moto has a history with this, though I am on the November security patch, which is pretty good for Moto. It's running 7.1.1 - Oreo coming new year. Only bad I can think of. Bottom line, if you're on a budget or just don't want to spend $750-$1K, this phone should be top of your list. Great processor, display, battery, camera, SD Card storage, etc. It took me a long time to learn that to have a great phone experience, you need the basics + a great price - this phone proves you don't need to spend all your cash on a class leading phone when you can pay such a smaller price for Dang-Near-As-good as phone! Good luck!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Punches way above its weight

    Posted
    Bryanmsi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Excellent phone that would be a mistake to overlook. Screen: very good. Not quite as sharp as Samsung S7 or S8 but plenty good enough Speed - much better than I expected. Snapdragon 626 CPU and a clean version of Android go together like old friends. Everything is fluid and smooth, apps launch quickly, and no lag. Battery - insanely good. I'm regularly getting 2 work days out of this thing. And the charging speed is awesomely fast. 20 minutes of charging while in the shower and 15 minutes in the evening before bed is probably enough to keep the phone running forever. Looks - like a premium phone. Not cheap feeling at all. Camera - pretty good. Bright light shots are nice, if maybe a tad oversharpened. Low lights shots do get blurry/grainy but still useable. Software - awesome! The Moto actions are genuinely useful, Moto has the best driving mode on any platform, and the lack of a skin on Android is awesome! Other - the fingerprint sensor is super fast and the fingerprint sensor navigation should be on every phone Mods - surprisingly cool. The JBL speakers sound awesome, the battery mod easily makes a 3 day runtime, the style shells are very nice, and even the projector is pretty sweet. Negatives - not many. It is not waterproof. It is physically very large for the size of the screen, kind of an old-school design with large bezels. There aren't a ton of mods yet and the ones out there are kind of pricey. With last years S7 getting close to the Z2 Play in price some people might be tempted by the waterproof design and better camera of the Samsung. Overall, I'm super happy with the phone and would buy it again!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    I got what I paid for

    Posted
    Nate
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was long overdue for an upgrade, coming off of a Samsung S4 that had served me well for years up until the end. I paid $1 for my S4 back in the day, but they go for much more now so I went with the Moto Z2 Play for much less. I really don't care about the mods (speaker, projector, etc.) it's known for, so that wasn't a draw for me. This phone is just so unresponsive. Simple things like swiping or scrolling will cause it to lock up (it just froze for 5-10 seconds while I typed that sentence). The store clerk told me that was due to my case with a screen protector, so I spent another $30 for one without one, but it didn't make a difference. Making a chopping motion with the phone in your hand should turn on the light, but it won't work so I'll do it again and again. It will finally catch up and turn the light on and off 2 or 3 times. These are just a few examples of why I'm already counting down the months until I'm eligible for an upgrade.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Nate, This should not happen. We stand by our phones and we're glad to help investigate this and get this resolved. Please email us at supportforums@motorola.com for us to further assist you. -Venice MotorolaMobility

  • Rating: 5 out of 5 stars

    Exceeding Expectations

    Posted
    Evie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've had the Moto Z2 Play for 2 weeks now and I'm extremely pleased with its performance, the elegant look and manageability of controls. This upgrade has features from my previous Motorola phones that are valuable and practical plus extras that upgrade to latest technology. From the battery life going beyond 24 hours without charging, to the sharp and clear sound when you are on a call, the camera with slow motion capture, etc.. I can use the plug-in earphones or the Bluetooth. It has easy access to front-face controls and the screen is big enough to display all my most-used apps. The hand wave to turn on and voice commands are two of my favorites. I believe I made the right selection with the help of the sales associate and paid a good price. It's not a flagship phone with a big tag, but it feels like one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this phone

    Posted
    Pearl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Constantly being asked (by iPhone owners who take the same pictures I am taking) what I have because the camera is great alongside the video recording components. I upgraded from the discontinued Moto X2 (replaced 3X) and gave into this. This is the closest I have been. But this is way better. I just insert an extra memory card and I am good to go. The turbo usb-c charges up the phone fast even though daily use doesn't kill it. I bought a protective cover (soft) and haven't taken it off and see the paint on the phone has chipped quite a bit, but cosmetics doesn't deter the phone's functions. Haven't yet tried the mods. I paid in full for the phone to avoid the contract and plan which wasn't as great as the prepaid Verizon plan. Because it's already equipped with a Verizon Sim there is no need to purchase a new Sim. Just set it up and pay for the plan you want. I'd most likely get another if this one gave out on me. It's been about 4 mos.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good phone, great mods!

    Posted
    Jared
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I do a fair amount of camping and it's nice to be able to stream some Netflix at night when I'm suffering from insomnia. The projector mod makes this 100x nicer because instead of squinting at a tiny screen I'm laying back on my air mattress watching a 40+" screen. The phone itself is nothing to write home about. I use a Pixel 2 XL as my daily driver. But when I'm out and about I load up some stuff on the micro SD card and if I have lte where I'm camping I can stream all night if I feel like it. I appreciate Moto's very light Android customization.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent Phone

    Posted
    Jayy

    Bought Z2 play as my first android (couldn't bring myself to pay $800 for new iphone). Phone is thin with a nice large screen. Only couple disappointing points are the photo quality and speaker quality. The speaker quality may be poor because the second day having my phone there is a piece loose in the phone by the ear piece. I will need to get that replaced soon and maybe that'll change the speaker sound quality. I've had the phone now almost three weeks. The fact I haven't taken it back for my iphone means it's good enough to get me by day-to-day with my typical smartphone activities. As for the moto mods, I sent in the rebate info and just received an email saying my provided info had been denied. I've called Motorola and have to resubmit the same information. So hoping the second time around, I'll actually get approved. The mods was the number 1 reason why I decided on this particular android phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Night Vision?

    Posted
    Ranemak
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    First off, the camera does not have night vision nor can you take pictures in any light. However, it does very well in low light situations. While not quite iPhone quality, the pictures are actually quite good and I'm very happy with the images, especially since this phone is significantly cheaper than an iPhone. The Moto software features are pretty blah and don't really add much to the user experience, but the phone drives the Android OS very well and overall the phone is an exceptional bargain. Battery life is excellent, the camera is good, the sound is surprisingly great, and the feel is solid given that it is so thin. As it is quite large small hands will not appreciate handling this phone. I purchased 5 Moto Mods for this phone (big sale) and really do enjoy all of them and the phone handles them without an issue - very impressive.

    I would recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Ranemak,

      Thanks for your feedback! It is great to know that you are enjoying the phone. This phone is a stock android device which makes it very easy to use. Flash can be used to make more visible pictures.

      -Jess MotorolaMobility

  • Rating: 5 out of 5 stars

    Great phone

    Posted
    BennyJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I really like my Moto Mods so I upgraded from the original Moto Z Play. It's a great phone for the price I paid while it was on sale. I used it for the past year with no issues at all. I love the front facing camera with flash. It has a wide angle lens for great groupies. It worked great with all my Moto Mods. I liked the new fingerprint scanner. It makes to so much easier to access my apps without having to sign in all the time. Just make sure your finger is dry. I really love the Moto actions and software. It adds to the phone. The battery life isn't as great as the original Z Play but that would have been hard to beat. I enjoyed it so much that I just recently upgraded to the new Z3.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Moto phone!

    Posted
    MOSSROCK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this for my soon to be 12 year old daughter. I didn't want to pay $800 or more for a phone she'll probably break at some point. I use a Moto Z3 Play and it's great, so I recommended Moto. She use to have a Samsung S5. I decided to buy the phone outright for $99. What a deal. She went to Best Buy with me and loved the phone! Battery life is great, nice size, fast charging, all for $100! This phone retailed for $400-500. She doesn't mind it's not the most expensive, it's new for her and better than her last phone! Moto mods work great with this as well. If you're a Moto fan, this is steal! Thanks to Best Buy for hooking this up!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Slow phone

    Posted
    Murali

    This Motorola phone is unlike the other motorola phones. I am coming off the Motorola Z Droid 2016 edition and there was no lag in switching between applications. In this phone you have to wait a minimum of 3 to 5 seconds before the dialer app can be opened. Even on text messging the messaging app freezes 3 -5 seconds before it shows the keyboard or the keyboard becomes responsive. I have a Samsung galaxy S6 which is so much faster than this phone. This is really disappointing in a 500$ phone. Hence I would strongly recommend to stay away from this phone and possibly other Motorola phones if they have the same big problem.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Murali, sorry to hear about this report. We can try to troubleshoot the device. Let me help you. Try power cycling the device. It is a good practice to power cycle the device periodically to clear out buffers and memory that may lead to intermittent issues. Also, regarding your concern with messaging app, are you using the stock app or a 3rd party app? Feel free to send us an email to supportforums@motorola.com. We are more than glad to assist. Thanks. -Anne MotorolaMobility

  • Rating: 4 out of 5 stars

    Good enough for today's needs.

    Posted
    Aaron
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It's not flashy. It doesn't have a 18k screen. It isn't thinner than half a sheet of paper. It can't run Crysis. But it works. Fingerprint sensor is 8/10, screen is good enough, battery will last a day of heavy use, or probably even 3 days of light use, can access the flashlight and camera without using the touchscreen, and it seems to be fairly durable for my clumsy self. Occasional freeze from certain apps, but overall not a bad phone for the price at all. A very good phone for someone who views their phone as a tool. Quick charging and type C are a major plus. Moto Mods are cool in concept, but don't add anything to the experience since cases can't work with them.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very nice phone at reasonable price

    Posted
    Damascus007
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Picked up this phone after Samsung phone split open due to swelling battery. Was a total Samsung disciple until i called Samsung to ask what they would do to correct the issue which is their problem not mine. Samsung completely dropped the ball so i looked elsewhere found this MOTO phone for couple hundred dollars less than the current Samsung galaxy. Phone is beautiful, works great, phone, camera and battery life equal if not exceed the more expensive Samsung and Apple options. With MOTO mods including incipio battery add on i now have phone capable of 2.5 days of charge while under full use. Incredible. two thumbs up on MOTO phone

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easily Broken

    Posted
    electronicbuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Though this phone has all of the bells and whistles, nice graphics, good speaker, good camera, different modifictions, etc. it doesn't hold up to normal use. The phone is extremely light weight and when changing modifications (adding the projector or gaming piece), the chance of dropping it increases. When using these modifications you also can not use a case. Which of course increases the chance that the phone will be broken. Last, there are not enough suitable cases available for the phone, even when not using a modification. I would want an otterbox or something of that standard but nothing is available. If you like this phone, you must be very careful with it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    ok phone

    Posted
    Lunarwolf
    • My Best Buy® Member

    Its a ok phone. its rear camera sucks. Now i had a nexus 6 i wish i kept the nexus 6. the speed sucks too. It lags out between apps and pulling up the keyboard and i do not have many aps installed. i have tried everything clearing app cache etc and i regret buying this phone. I even went as far as factory resetting and that fixed nothing. i wish i didn't buy this phone and i regret it all the way piece of junk. ims ure the force edition may be way better but i will not spend anymore money on a moto z2 force or z2 lag edition nothing. worst phone i have ever owned and i wish i could get rid of it now

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Lunarwolf,

      Sorry to hear about this report. We're here to assist. May I ask if how did you perform factory reset on the device? Did you enable automatic restore? Feel free to send us an email to supportforums@motorola.com referring to this post. Thanks.

      -Anne MotorolaMobility

  • Rating: 5 out of 5 stars

    Love this phone

    Posted
    1JSIPR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    So I came from an S8+ into the Z2 Play and let me say I love this phone. I thought i was going to feel the down grade from such a gorgeous phone, but with the exception of the infinity display, I havent felt the step down and infact Im loving several of the Moto Z2 plays features like chop for torch and flick wrist for camera. I also like the fingerprint scanner navigation option so i get full use of my screen. I read lots of people talking bad about the batter but i game consistently on this phone and make it through a full day no problem.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    BUYER BEWARE!!!

    Posted
    Sharla

    This is more of a customer service issue than with the phone. I love this phone and the idea of the Mods, but if you are thinking that you will be receiving a JBL speaker mod in the mail for purchasing this phone at BESTBUY, think again. I have tried numerous time to redeem the free speaker thru the Motorola website as instructed. It informs me that there is no current promotion available for my IMEI number. Contacted Motorola (speaking to 3 different people) and they all inform me that BestBuy is not an authorized retailer and therefore the promotion is not valid on a phone purchased from them. Will be returning phone.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    This camera is wonderful.

    Posted
    porter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This camera is great, disappointing though it accidentally fell in the toilet. My fault on vacation in the Florida Keys had in back pocket a no no with me. phone fell in toilet for half a second the screen was gone could hear numbers being pressed nothing. when we purchased told this phone could be submerged in 5 feet of water. I did not believe that this was not a test I lost, had no insurance. Have had a Samsung for years after cracked screen it didn't start having issues until rain hit screen to many times? That's when that I started problems with it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Ready for change from Samsung

    Posted
    patthepatsfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have always had Samsung and my wife has always had an iPhone. I was looking for a change, and my brother got a Motorola and has the battery and speaker mod. The mods really drew my attention. I love the battery mod, and plan on getting the speaker mod as well. The device is quick, can have multiple windows open and runs quick enough, the Moto has a couple hand gestures that are cool (karate chop twice to activate flashlight on/off) and I like how lightweight the phone feels. Camera is fine, sometimes nighttime pictures are less than desired quality, but for my use, it's just fine. Overall, very happy.

    I would recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi patthepatsfan,

      Glad to know you're happy with your purchase. Thanks for leaving your wonderful review about the phone's quality, designs and features. We appreciate it.
      ~Daisy MotorolaMobility

  • Rating: 3 out of 5 stars

    Not a fan

    Posted
    knowhimwell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was a Motorola fan for years having 6 different Moto Droid. I had a Samsung galaxy S5 and loved it, but gave the S5 to my 14yo daughter. I thought the Moto z2 would be a good upgrade but I constantly find myself disappointed by it and it's inability to do things my very old S5 could do. Yes, you can snap gadgets onto the Z2, but at a much higher price than buying them separately, and there is hardly any aftermarket support compared to Samsung. Huge Bust in my opinion. It works well, and doesn't glitch or anything like that, I just do not like it.

    No, I would not recommend this to a friend