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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 287 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers enjoy the Moto Z3 Play for its budget-friendly price, impressive camera quality, and speedy performance. The phone's long battery life and unlocked status for all providers are also highly praised. While some users wish it had a headphone jack and more internal storage, these drawbacks do not overshadow the phone's overall positive reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-287 of 287 reviews
  • Rated 1 out of 5 stars

    Not unlocked couldn't use it for metropcs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not unlocked metropcs said it wasn't unlocked was very dissatisfied now I have a phone that's useless

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Fredlo23, Sorry to hear you're having an issue. The device is carrier unlocked and works with this carrier. We'd like to help. If you can share your phone's IMEI number, this would help us investigate. Write us an email at [email protected]. -Jess MotorolaMobility

  • Rated 1 out of 5 stars

    Not good at all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a hardware problem and it isnt recognize by computer

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Negritoynegrita2017, this should not happen. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. - Mike MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    After a year, good, but...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Z3 as a backup phone for just over a year. The battery makes it two days of talk, text, and a good amount of YouTube concerts. I throw my T-Mobile sim into it and it boots up fairly. Web pages can be a tad slow to load, but not a deal breaker. From my experience, I click on a site and the status bar takes 2-3 seconds before the page loads. Call quality is good and I don't recall a dropped call, though this has a habit of losing wifi signal. I have to reboot to restore it. A good phone with great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Cool phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price! I miss the z line from moto

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    OK phone.. but battery has issues after updates

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this phone for 5 months. Battery is decent but runs out rather quickly. After last moto update (may 2020) the battery now has problems... "many" people have voiced their concerns on moto forums. Android update is another problem for motorola/lenovo. Moto "promised" 2 OS updates for this phone (to android 10) Well, Moto toyed with us "again" and NOT bringing android 10 to this phone. Moto did the Exact same thing on my Z2. I would say Avoid Moto phones until they become a bit more concerned with customers... I am NO longer a moto buyer. PASS on this phone or most any moto phone

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi mtclem,

      Thanks for reaching out and we're sorry to hear that you're having an issue. We stand by our phones and we would like to investigate this matter for you. Please send us an email at [email protected] and use this subject as a reference BestBuy/Z3Play_BatteryIssue. We'll be there to help. - Frank MotorolaMobility

  • Rated 5 out of 5 stars

    nice phone, good price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this phone -- the phone was set up about a week ago and no complaints at all. The looks, quality, ease of use, specs ddin't disappoint.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware battery swelling.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, but how good it is doesn't matter when almost three years later the non removable battery is swelling and pushing the screen apart from frame.

    No, I would not recommend this to a friend