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Customer Ratings & Reviews

Your price for this item is $699.99

Customer reviews

Rating 4.3 out of 5 stars with 507 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the razr 2023 128GB (Unlocked)'s camera quality, size, and battery life, frequently citing these as positive aspects. Many also appreciate the phone's design and durability. While some users experienced issues with heat generation, storage capacity, software, and the hinge mechanism, the positive feedback on other features outweighs these concerns. The price point also received favorable comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 507 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good phone and it is working well and the camera is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone and the clamshell design helps keep the screen safe

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your positive experience, NatalieCarr. We're delighted to hear that you find the phone to be excellent, especially appreciating the clamshell design for its screen protection. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch MotorolaMobility

  • Rated 2 out of 5 stars

    Replaced phone twice in 8 months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my Motorola razor phone for less than 8 months, it was never dropped and it never got wet, but I have already had to replace it twice due to the same exact issue; black dots in corners and horizontal lines across the phone. There are multiple issues that start after that process which include not being able to unlock your phone, along with other serious issues. I read thousands of reviews before buying this phone and am finding myself very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JenniferW, We’re sorry to hear about the problems you’ve experienced with your Razr phone, and we understand your frustration. That’s certainly not the experience we want for our customers. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Please write us an email at [email protected]. We'll be there to assist you. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Beautiful phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful phone. Looks so good and works so smoothly. Delivered nicely by bestbuy.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the wonderful review, Dash. We’re so glad to hear that you love the look and smooth performance of your phone. It’s great to know Best Buy delivered it to you perfectly! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Flip phone reveiw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning the phone, but I hope I made a good choice. Struggling with the car hooking up to it. Reasonable and much better than the local phone stores.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is for the Motorola phone I bought it at Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your phone is all good I love it the grining faces mean I'm happy Motorola out did themselves thistime they made me take my Emojis off but I'm good I'm happy with it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Before you buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a pretty good phone, but you have to be very careful with it, and don't get it if you want a traditional audio jack or one with a SD card expansion slot. The battery life is also pretty mid tier but it get things done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing cellphone. Love swrvice and quality. This place always make my day. LOVE BEST BUY

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    There are better options...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great until a black line just appeared down the middle of the screen. Wasn't dropped or hit, just opened it to a black line. I had it for 14 months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good in the beginning now less than a year already glitching lying down the middle unable to tap apps can't dial in dial out can't hang up a call

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is bad doesn't get good service. I paid 400.00 and cant even return do not buy if u want good service.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We apologize for the inconvenience that you have experienced with your Razr 2023 service. We will take note of your concern for us to improve our service and devices. If you need further help, please do not hesitate to email [email protected]. We'll be glad to help. -Aria MotorolaMobility

  • Pros mentioned:
    Battery life, Camera quality, Durability
    Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    Great first folding phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your looking to try a folding phone this is the in the get ive used a dew and this one is hands down best value for your money. Batery life is good performance is good and cameras are good. Honestly its not the most powerful phone but the specs are solid and it is just smooth and a joy to use. Reason for 4 stars is the lack of bigger storage options but most people will be more than fine with 128gb

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Quality phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't care about having the best and newest phone and I always get the cheapest one I can find. That being said I actually like this one a lot (Motorola Razr 2023). The battery life is good it lasts a day and a half or more and a haven't changed any of the battery settings. The display is very easy to look at, the phone is easy to use and it is affordable. Being a flip phone makes it easy to put in my pocket even with case and clip on it. I've only taken a couple of pictures for work and they came out pretty good but I don't really have much input for the camera at the moment.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your thoughts, DarksunRyda. We're thrilled to hear that you're enjoying your Moto Razr 2023, especially since you usually go for the most affordable options. It's great that the battery life is working so well for you, and that the display, usability, and flip-phone design are making your experience smooth and convenient. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality, Durability
    Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    It's average

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it's so compact and thin which is the reason I bought it. I like the hard exterior when closed, it's been durable. The hardware/software is not the best, but it matches the price line <$400. The last few weeks the calls go in/out and it hasn't been a full year yet.. It's slower at getting messages or notifications. To compare it, I have old galaxy phone on wifi and it instantly gets notifications as for this one though a while passes before they come through in this phone. The camera is average, but again very slow when taking pictures even after adjusting the settings. The picture quality is average for this mid range phone nothing special. The galaxy folding phone was too expensive so I got this as an alternative. It suits my needs, I just use it to call and listening to music. It sometimes gets really warm. The screen has been great though no cracking. I used it for esims for international trips and had no issues.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your honest feedback, Mayra. We’re glad to hear the compact design and durability of the phone are working well for you. We understand your concerns about performance, especially with notifications and camera speed. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    I love this phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prev phone was small and this one seemed like the best option for a "small" replacement. Going from Android 10 to 13 has been a challenge but now that I am figuring it out, I honestly do love this phone. I love the size when it's closed, and I love all the things I can do with the front screen; Display has a clock and other info, and I can swipe for media control, the weather, a timer, calendar to do list, access notifications and functions, and with gestures I can turn on and off the flashlight or the camera. It is a small screen, yes. but it's perfect for my needs. (and you can answer the phone too, but that's to be expected.) Open, it's so much real estate compared to my previous phone it took me a while to get used to, but it's nice to have the room. I was really reassured by how sturdy the phone and hinge feel, and even with small hands I can close it one handed (opening it is more of a struggle). Sound quality is good, picture is clear, connected to Mint and my wifi with no issues and stays connected. What few games I've played have been fast loading and responsive. Honestly my biggest struggle is getting used to Android 13.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Your satisfaction means a lot to us Floramonde, thank you for choosing Motorola Mobility and for sharing this experience with us. Don't hesitate to reach out to us if you have any concerns regarding your Motorola device. Kindly follow us on our official community page to be update with our latest device and to interact with other Razr 2023 users at https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en -Ythan MotorolaMobility

  • Pros mentioned:
    Camera quality, Durability
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    I LOVE this phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone. It has very extensive customization (both with security features and display features), it's durable, compact and stylish. The camera is very good, especially for the lower price. The only downside is the battery life being a slight disappointment, but it is still decent and it gets super hot rather quickly here in FL. Otherwise, I absolutely love it and plan to have it for quite a while.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi BelleO, We're thrilled to hear that you love your device and that it meets your expectations in terms of customization, durability, and style. It's great to know that you're enjoying the extensive security and display features, as well as the quality of the camera despite the affordable price.
      We understand your concern regarding the battery life and overheating concern. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at [email protected]. We'll be happy to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    Perfect little powerhouse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this Razor phone. The compact size, yet big screen is great! I wear it on a lanyard, so the way it folds in half protects it so much more. I admit I have dropped it several times, but the screen is so much better then glass ones. The clarity and all the little extra functions are great. I went from a Motorola Stylus 2023 to this. The razor has a larger screen, takes great pics, is lighter, and the screen is so much more protected. I was a fan of the original Razor and love this one even more!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Well worth of money on sale. Y

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little phone. My wife loves it. We were very worried about its durability. However, my wife did drown it in a pool and it came back but the volume down button has not worked properly since then. But the rest of the phone has been great. I bought it on sale. Highly recommend getting it when it's on sale. Well worth the money has lots of fun features and she uses the heck out of the shakeable flashlight feature

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    “A True Retro Revival!”

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Motorola Razr 2023 for a few weeks, and I’m loving it! The nostalgic design is a beautiful throwback to the classic Razr, but with all the modern features you’d want in a smartphone. The foldable screen is surprisingly smooth and durable, and the hinge feels solid, giving it a premium feel. It easily fits in my pocket and is super lightweight, so I can carry it anywhere comfortably. The inner screen is bright, sharp, and easy to read, and the front screen is super handy for quick notifications and even snapping selfies without having to open the phone. The camera quality is impressive too – even in low light, it captures good detail and color accuracy. Performance-wise, the Razr 2023 handles multitasking with ease, thanks to its fast processor. Battery life could be a little better; it usually lasts me through the day with moderate use, but heavy users might need to top up in the evening. Overall, I think this phone is perfect for anyone looking for a blend of nostalgia and modern functionality. It’s definitely unique, and I’ve gotten plenty of compliments on it. If you’re a fan of flip phones with a modern twist, the Motorola Razr 2023 is worth considering!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for your detailed feedback, IshaanT. We’re thrilled to hear that you’re loving the Moto Razr 2023 and that it captures the nostalgia of the classic model while delivering modern features. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Durability

    Rated 5 out of 5 stars

    If you loved the old razr you'll live the new one!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I really love the phone. It was a really economic price considering other options on the market. The nostalgic feel of the phone was a really big selling point for me considering I owned the older one back in the 2000's. I've also dropped the phone a few times since my purchase and I must say it is way more durable than I expected. The battery life last me all day. And the screen display is really high quality considering it folds!

    I would recommend this to a friend
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