Customer Ratings & Reviews
- Model:
- PAY80005US
- SKU:
- 6557867
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the razr 2023 128GB (Unlocked)'s camera quality, size, and battery life, frequently citing these as positive aspects. Many also appreciate the phone's design and durability. While some users experienced issues with heat generation, storage capacity, software, and the hinge mechanism, the positive feedback on other features outweighs these concerns. The price point also received favorable comments.
This summary was generated by AI based on customer reviews.
Bad Service !!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is pretty good but the service and policies of this store are deporable.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback with us, JudyH. We're sorry to hear about your experience with our service and policies. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at supportforums@motorola.com for us to further assist you. -Mitch
Failed delivery and pickup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Up till now i haven't gotten the phone,i can't rate the phone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for reaching out, PreyeI. We're sorry to hear about the concerns with your delivery and pickup. We recommend contacting the Best Buy location where you made your purchase. They will be able to provide specific details regarding your order status. -Mitch
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good phone screen to sensitive to everything no casesl
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for reaching out to us, NoahV. We understand your concern about the phone screen sensitivity. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
ms, Bailey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is ok but service and policies are deplorabe !!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback with us, JudyH. We're sorry to hear about your experience with our service and policies. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at supportforums@motorola.com for us to further assist you. -Mitch
Only for part time use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone keeps glitching and is much slower then I expected
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mom040814, We're sorry to know that you're phone keeps glitching and that you're experiencing slowness on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
Poor quality/durability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the first day, the screen went dark and a white bright line down the right hand side.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi YadiraR, I apologize for the situation you're having with your device. When it comes to this concern, we are aware of this and normally it's being covered under the warranty through our authorized service centers as long as there is no other physical damage to the device. Have you already visited a service center for this? For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Broke after two months of use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months of use, it would power itself off everytime I closed the clamshell.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jfreak4, we're sorry to hear that the device is doing an auto resets. Let me help you with that, may I suggest checking if your device has the latest software update? To do this, go to your Settings > System > Advanced > System updates and make sure all your apps are updated. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk broke in a day and best buy won't stand by there product
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for bringing this to our attention, Alan. I understand how frustrating it must be to have your item malfunction so soon. We take pride in the quality of the products we offer, and it's disappointing to hear about your experience. We would like to help. Please email us at supportforums@motorola.com at your earliest convenience. We'll be there to help. -Elle
Don't let it fall out of your pocket
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is garbage and I would return it if I could
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Christopher, Thank you for reaching out to us. We're sorry to hear about the concern you're experiencing with your phone. To address your concern effectively, we recommend returning to the point of sale where the device was purchased. They will be able to assist you with any return or exchange options available based on their policy. -Mitch
- Pros mentioned:Battery life, Camera quality
Great Little Flip Phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not much into using my cell phone other than for phone calls, texting and video calls. I preferred the old flip phones but found texting (which everyone else seemed to prefer) a bit much and resorted to a bigger phone with a keyboard. I really didn't like lugging it around. This flip phone caught my eye and although it's more than I would usually pay for a phone it is exactly what I was looking for. I read quite a few reviews on it and those reviewers were finding this phone lacking because of it's picture quality, storage and gaming capabilities along with an outdated processor. Since all these were an upgrade over my old phone and I don't use it as a camera or for gaming, I went ahead and purchased it. I'm glad I did. It's a sleek looking non-slippery phone and the crease in the screen is barely visible. It comes with a screen cover attached with a warning not to place another over it or it will void the warranty. Very compact when folded. When unfolded I have a full crisp screen and keyboard. There is an option to have the phone answer calls by unfolding and end them by folding or continue the call while folded. I took a picture just to see the quality other reviewers were talking about but found it to be much better than one taken on my old phone. My old phone wasn't water or dust resistant as this phone is not so that wasn't a deterrent. Many customizable features for the full screen but customizing the external screen is limited.The external screen is perfect for me as it shows the date, time and notifications. I added a timer just because I could. The display will go out after a few seconds and a touch or notification will bring it back. The battery life for such a small flip phone is excellent. I can go a few days without charging. At the cost paid, Motorola should have thrown in a wall charger instead of skimping on it. I can put this phone in my pocket and it won't place calls or open apps unintentionally. It is easy to open and use. I may be the wrong person to be writing this review as I don't use it to its fullest capabilities. I do feel it is worth the cost to have a flip phone for easy carry with screen protection and having the advantage of a large screen w/keyboard when needed. More than satisfied with the Motorola Razr 2023.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your very satisfied feedback, DebM. It brings us great joy to hear that you are enjoying your phone's features, and we appreciate the detailed feedback you provided. Your input is highly valuable to us. We are thrilled to have you as part of the Motorola family. We would also like to invite you to join our official community at https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en -Belle
Didn't work returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to connect beyond wifi, just didn't work
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that you ended up returning the device mommaknows. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us via email at supportforums@motorola.com. -Ythan
- Pros mentioned:Battery life, Durability
Love my new phone!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted - flip phone style like the old days, small and fits into even women's pants pockets, great battery life, has plenty of notification features for the small front interface, feels durable, and it was half the price of other mainstream phones! I love it!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .This feedback of your makes us happy to know that you were satisfied on your recent purchase user894480. We'd love to hear more from you about the experience on this device, you may follow us on our official community page at https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en -Ythan
- Pros mentioned:Size
Nice phone!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this phone! It's so compact and has some great features.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're thrilled to hear that you love your Motorola phone, LelaniaP. It's fantastic to know that you appreciate its compact design and the array of great features it offers. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch
- Pros mentioned:Durability
"A Gift From Heaven" with "Love"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own a purple Razor flip phone that my husband purchased for me when they first came out. I fell in love at first sight. It will always be close to my heart. My soulmate passed on October 2, 2017. We were married for 50 wonderful years. It is a special gift from my beloved husband. All the years using my purple razor, I never had a problem with performance.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Thepurpledreammachine, We're deeply sorry to hear about the passing of your beloved husband. It's heartwarming to know that the purple Razor flip phone he purchased for you holds such sentimental value and is a special gift from your years together. It's wonderful that the phone has been a reliable companion, providing you with consistent performance and carrying the memories of your 50 years of marriage. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch
Razr2023
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall just ok. Phone had to phone apps installed which made it quite confusing. Had to uninstall one. Also there is no caller ID on the small screen. Also you either have to open the phone to answer it, not knowing who calling or you have to open it then go to the phone app to see who is calling.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We appreciate your feedback, User476788. We understand how important a smooth experience is. As we stand behind our products, we would like to have the opportunity to investigate your phone's battery life concern. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Good phone (with some screen issues)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the phone but even with being careful (except for a few less than 1ft drops) the screen started to act up and make random inputs. i love the phone its in my top 5 list of best phones. but sometimes the screen will act up but i figured out a temporary fix till it is repaired.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mars07, We’re glad to hear that you love your phone and that it’s made your top 5 list. We’re sorry to hear about the screen concerns you’ve experienced, though, and we appreciate your patience and creativity in finding a temporary fix. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch
- Pros mentioned:Camera quality
Black Line of Death
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the pink Motorola Razr foldable phone from Best Buy, and within a year, the screen developed a large black line along the crease where the phone folds, rendering it completely unusable. Unfortunately, when I returned to the store for assistance, the customer service team simply said, “Sorry, there’s nothing we can do.” I even asked if they could provide a discount on a replacement phone as a goodwill gesture for selling me a defective product, but they refused, stating the listed price was final. I purchased the pink Motorola Razr foldable phone from Best Buy, and within a year, the screen developed a large black line along the crease where the phone folds, rendering it completely unusable. Unfortunately, when I returned to the store for assistance, the customer service team simply said, “Sorry, there’s nothing we can do.” I even asked if they could provide a discount on a replacement phone as a goodwill gesture for selling me a defective product, but they refused, stating the listed price was final. To be fair, when the phone was operating, it performed very well. The screen and camera quality were both impressive, and I was initially very happy with the purchase. However, the durability of the foldable design is clearly a major issue. It’s also worth noting that I couldn’t find the pink version of the Razr I purchased listed on Best Buy’s website, but this review is for that specific model. I would not recommend this product or the lackluster support I received from Best Buy.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience with us, Vince. We’re sorry to hear about the concern you encountered with your phone and the difficulties in getting support for a resolution. We'd like this to be checked. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Razr 2023
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys the Samsung Smart Flip Phone nearly costs twice as much. If you can name me one real feature the Samsung Zflip5 has that the Motorola doesn't have I will believe you. I had both technologies my latest Samsung being the Zflip4. Motorola has proprietary features too and virtually does everything the Samsung does at half the cost. The better buy is the motorola. I will continue to support Motorola in foldable smartphone technology. I can't wait to open of unfold my product and there is no crease or indention at all. Thanks
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your insights and experiences, SLumdog. We truly appreciate your loyalty and support for Motorola's foldable smartphone technology. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch
- Pros mentioned:Camera quality
Revolutionizing the Flip Phone!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thus far, it is a beautiful phone that has a brilliant screen! I love the display on the front when closed.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're happy to hear that you're having fun with the device, ChuChuChu. We can feel that you're happy with the product you've bought from us. If you would like to join the official Motorola community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch
Razr 2034 Unlocked phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like all the features of this Motorola Razr phone i highly recommend this phone.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you so much for your enthusiastic feedback, Lala! It's fantastic to hear that you're loving all the features of the Motorola Razr. We're thrilled to know that you highly recommend it. You can join our online community if you would like to know more about the exciting features of our devices here: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Elle