Customer Ratings & Reviews
- Model:
- PAY80007US
- SKU:
- 6557869
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the razr 2023 128GB (Unlocked)'s camera quality, size, and battery life, frequently citing these as positive aspects. Many also appreciate the phone's design and durability. While some users experienced issues with heat generation, storage capacity, software, and the hinge mechanism, the positive feedback on other features outweighs these concerns. The price point also received favorable comments.
This summary was generated by AI based on customer reviews.
Beautiful phone, cool concept, but needs works
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my razr a few months ago, 3 to be exact and it's already starting to wrinkle in the middle, to the point where there's discoloration. That started happening a month ago. The employee said it'd take a year or so. It wouldn't have been an issue, except they accidentally put two protection plans on my phone, my bank denied them as fraud and then a couple months later, no protection, no phone in working conditions. $650 Down the drain....
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jayy, We're really sorry to hear about the concerns you've been facing with your Razr, especially the unexpected wrinkling and discoloration. It's disappointing when a device doesn't live up to expectations, and the situation with the protection plans must have added to the frustration. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
2023 razr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has really cool features however I have a black spot on my screen where it closes, screen was fine at first but in less than 2 months of having the phone the black dot appeared.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi TiffanyL, We’re glad you’re enjoying the features of your phone, but we're sorry to hear about the screen problem. That’s not the experience we want for you. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Don't buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't but another. Screen peels off after a couple months from opening it and closing it. Trash.
No, I would not recommend this to a friendMrs. Mari Pellor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slowly I am learning how to use the razor phone.the people at best buy were very helpful.I am not sure if I like it or not.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hey MarjP, we appreciate you selecting Motorola Mobility as your device provider. Stay connected with us on our official community page for all the latest updates on our devices: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.-Ythan
Descent & Functional Phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrall a good functional phone. Screen protector began to unglue itsleft within two weeks of purchase
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Outstanding, Thank you for sharing your feedback with us. We're glad to hear that you find our phone to be good and functional overall. We apologize for the concern you've experienced with the screen protector starting to unglue itself within two weeks of purchase. We understand the importance of having a properly attached screen protector for the protection of your device. Our goal is the make our customers feel satisfied, and to provide a positive experience. We would like to help. Please email us at supportforums@motorola.com at your earliest convenience. -Mitch
Melody's Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the phone but a few more features could be worked out
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MelodyT! We appreciate you reaching out to us and we're genuinely sorry to hear that your experience didn't live up to your expectations. Rest assured, we're committed to resolving this for you. Could you please shoot us an email at supportforums@motorola.com? We'll be more than happy to assist you further. -Ythan
handy but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the out side screen really is very small for vision impaired or deficient users
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for purchasing this phone, Joaok. We appreciate you taking the time to share your feedback, we'll relay your feedback to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch
Screen broken twice within five months!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in December on my Best Buy credit card and its April and there is a huge black spot on the middle of the screen. Two weeks later there is a line running down the middle of the screen. Took it back to Best Buy and they said i would have to mail it in to Motorola to get it repaired. So now i have to buy another new phone to have while I mail the phone i havent even finished paying for to get fixed. WOULD DEFINITELY NOT RECOMMEND THIS PHONE!!!!!!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RobertC, We're sorry to hear that you've experienced concerns with your phone's screen twice within five months. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Mitch
SIM Card no working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Phone was okay but the SIM Card port do not work
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi sonidero, Thank you for posting our review. The fact that you see this phone as okay even though you have difficulty getting the SIM card port to work. This is something we need to check and help you sort it out. Please send us an email at supportforums@motorola.com and tell us more about this and we will help you from there. -Belle
Warranty Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had it but a month. One day it had a small green spot on the screen. Now i have a huge line in my screen! I called the manufacture and they want me to pay $55.00 and they will send me a refurbished phone! I bought a brand new one! It’s haven’t dropped it or anything. I feel like I’ve been ripped off!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .I'm really sorry to hear about the green lines you're experiencing, KellyC. I apologize for the inconvenience caused by your device. We understand this concern and usually, it falls under the warranty coverage provided you haven't caused any physical damage to the device. Our authorized service centers will be able to assist you with this concern. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Not the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen failed 3 in 3 months had to replace it to a OnePlus phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LuisM, We are sorry that your experience did not meet your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Not buying again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor. Screen broke after it fell off on the surface which wasn’t a hard hit
No, I would not recommend this to a friend- Cons mentioned:Heat
Motorola
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool concept but immediately started to heat up, thought it was going blow like the Samsungs
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello LuisG, Thanks for sharing your review. We understand your concern about your phone being warm or hot. It's common for phones to generate heat, but it's usually not a cause for concern. While charging or discharging, it's normal for a phone to become warm, and the faster it charges or the more power it consumes, the hotter it may get. When using the phone for activities like gaming, streaming media, or navigating, it's also normal for it to become warm. In the event that you're worried about your phone overheating, feel free to email us at supportforums@motorola.com. We'll be there to help. -Iza
Overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted something that would fold, so I thought I would buy this one. It had no adaptor, so more money out of my pocket. It has no headphone jack so I had to buy a wireless headset. Battery life is subpar. I have had many Motorola phones through the years and this is the worst!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Upset, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Worst phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch screen not working after 2 months use of it…
No, I would not recommend this to a friendAvoid
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the screen is bad, the creases appear quickly and the Motorola warranty is awful. Overheats often.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your concerns, Jdriggs3. I'm sorry to hear about the challenges you're facing with the screen quality, quick creasing, overheating, and your experience with our warranty. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Elle
This phone sucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone sucks it’s a waist of money my screen stop working after two months with no damage to the phone and I can’t do anything about it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ScottieScott, We're sorry to hear about your experience and we understand how frustrating it must be to have your screen stop working unexpectedly. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Kindly send us an email at supportforums@motorola.com and we'll be assisting you from there. -Mitch
Never got the phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got the cellphone on my mail and i called bestbuy and they still went on to charge me for it and said to contact my police station like if they were ganna help me sucks
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jesse2014, We're sorry to hear about your situation. It’s frustrating to deal with concerns like this. Please reach out to Best Buy directly as they handle the order fulfillment and billing. -Mitch
Very low quality, hinge is broken after 8 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very low durability of the hinge, after 8 months hinge is broken and only one screen is responding, which make it useless.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi EdgAR, We're sorry to hear about the problem you've experienced with your phone's hinge and screen. That’s certainly not the experience we want you to have, and we understand how frustrating it must be when your phone isn’t functioning as expected. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
very very bad phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when I turned on I saw a black point on the screen and anyone wants to change my cellphone. No best buy, No motorola. I did not use and when I turned on I saw this point. Do not buy this phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NahuelS, Thank you for bringing this to our attention, and we apologize for the concern you encountered with your phone. We understand how frustrating it can be to receive a phone with a display defect, especially when it’s unexpected. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at supportforums@motorola.com to further assist you. -Mitch