Customer Ratings & Reviews
- Model:
- PB250013US
- SKU:
- 6584249
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the razr 2024's camera quality, battery life, and compact size. Many appreciate its ease of use and sleek design, finding the foldable feature particularly convenient. However, some users have expressed concerns about screen fragility and the pre-installed screen protector.
This summary was generated by AI based on customer reviews.
Cool phone but it could be better.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this phone for two months. At first, I loved it. I wanted one since they came out. The issues I've experienced with it are more inconvenience than anything else, but I dont think they should be present two months into ownership and use. The earpiece buzzes during calls, the cameras rattle a bit when the phone is shaken (flashlight feature), and the screen protector that is preinstalled and mandatory for warranty has started to separate from the screen.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Chevyguy1191, Thank you for sharing your experience with us, and we're sorry to hear about the problems you've been facing. We understand how frustrating it can be to experience these kinds of problems after a couple of months of use. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Motorola
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great smartphone and easy to use! My sister loved it
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for sharing, DhouhaB, it’s great to hear your sister is enjoying the Razr 2024 and finding it easy to use. If you’d like to explore more features or connect with other users, our official community here is a great place to start: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en - Mike
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!! The materials feel like very good quality.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi HectorO, We’re thrilled to hear you’re impressed with the quality of your phone! Thank you for sharing your experience and for choosing Motorola. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Camera quality
Great Moto
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing phone! So many fantastic features and beautiful camera quality!! 100% recommend.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Gabbyyyy03, We're thrilled to hear you love your phone and its fantastic features. Thanks for the glowing recommendation. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Overall performance
excellent purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cell phone is an excellent purchase is very functional.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your great feedback, Diego. We're so glad to hear that you're happy with your purchase and that the phone is functional and meeting your needs. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Awesome Phone!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this phone. Only flaw is battery life, once it reaches 20% it starts a countdown and the phone is dead in less than an hour.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JavierO, We’re sorry to hear about the battery experience, and we appreciate your feedback. To help us investigate, could you confirm if you’re using a Motorola charger with your device? Please send the details along with your phone’s IMEI number to supportforums@motorola.com, and we will review your case and provide assistance. -Mitch
- Pros mentioned:Overall performance
Motorola razor flip
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good phone like it very well performs and do great things
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MauriceP, We’re thrilled to hear you’re enjoying your phone and that it’s performing well for you. It’s always great to know our devices are meeting your expectations. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Portability
Great Phone !
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much better than a Samsung. Very compact and easy to use.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for the amazing feedback, Mark. We’re so glad to hear you’re enjoying your phone and finding it compact and easy to use. It's fantastic to know that it’s been a great upgrade for you. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Screen Protector Issues and Moto Insanity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.30 days in, screen protector peeling, BBY won't take it back, and sent me to Moto. Moto has an absolutely bonkers process. And the pre installed screen protector peeling is a known and common issue according to Moto. Only get it if you are cool sending your phone off for a week, 3-5 times per year, and spending $79 for each fix after the first one. Or you can go to a specific repair shop - the one I was sent to was 1.5 hours away, and good thing I didn't take it there because I called in advance and they didn't even have the protector in stock (despite Moto telling me I could go right in and have it fixed same day there.) This item clearly was not ready for market. Third party repairers won't touch it because Moto requires a proprietary tool to remove the stock protector. It will get screwed up, and Moto doesn't respect your right to repair. Phone was never dropped and was in a protective case from day 2. Will never buy another Motorola after owning several in the past. Go look at other forums and see how often this issue comes up.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MichelleF, We appreciate you taking the time to share your experience, and we’re very sorry to hear about the frustration you’ve faced with the pre-installed screen protector and the support process. We'd like to see what we can do here to help. Do you have a reference number that we can review? Please send us the details by sending an email to supportforums@motorola.com. We'll be there to assist you. -Mitch
Disappointed with Phone Screen Damage within 10d
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone screen cracked within just 10 days of usage. I heard a small explosion/cracking sound when I closed the phone after texting, and lines appeared on the screen. Upon opening and closing the phone again, half of the screen turned black. I initially contacted Best Buy regarding the cracking sound and was advised to bring the phone in for a return since it was within the 15-day return window. However, they later determined that the screen was damaged and refused to accept the return, directing me to contact the manufacturer instead. Unfortunately, Motorola's standard warranty does not cover screen damage under any circumstances. I had really loved this phone and handled it with utmost care while waiting for the phone case to arrive. I did not drop the phone or subject it to any impact that could have caused the damage. There are no other physical damages to the phone besides the screen, leaving me puzzled about how this occurred. This has been an incredibly disappointing experience, resulting in a significant financial loss for a phone I used for less than 10 days. Although I have purchased numerous products from Best Buy before, this incident has compelled me to write my first review. I feel extremely let down by both Motorola and Best Buy. Future buyers should be aware that purchasing this product comes with inherent risks.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We are sorry to hear about your experience, Sakiso. This situation sounds frustrating, especially given the care you took with your phone and the short time you were able to use it. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. If you have questions write us an email at supportforums@motorola.com. -Mitch
- Pros mentioned:Overall performance
Good and Cutie Phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this phone better as compared to the iphone used before. Its price is reasonable and is highly recommended.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Sweetcandy, We're thrilled to hear that you're enjoying your Motorola phone and that it meets your expectations compared to your previous iPhone. We’re proud to offer high-quality devices at a reasonable price, and it’s great to know you’d recommend it. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Camera quality
Flip phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a amazing phone. It takes amazing pictures
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for the great review, TaraH. We're so glad you're enjoying the amazing camera on your flip phone. It's awesome to hear that you're loving it. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Design
One cute phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Different, outstands others, and has lots of potential uses. Back to the flip era
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi OscarB, Thank you for taking the time to write to us and we're glad that you're satisfied with the phone's features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Battery life
Great phone!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the phone... battery life is perfect...recommend
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for the great feedback! We're happy to hear you're loving the phone and its battery life. Appreciate the recommendation! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
- Pros mentioned:Portability
Smart buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first time using a Motorola Razor phone, very convenient, easy to carry and has many features that make your life easy.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience, PrissyT. We’re thrilled to hear that you’re finding it convenient and feature-rich. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Camera quality
Mohamed favorite multi function phone.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Camara with multi function and classic pictures.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MohamedK, We’re thrilled to hear that you love the multi-functionality of your phone and the excellent camera features. It’s great to know it’s capturing those classic pictures perfectly! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Design
Great!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good!!! my wife love it!!! elegant, discreet and very functional. She is very happy with her cell phone!!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're thrilled to hear that your wife loves her new phone, JuanA. Thank you for your kind words. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Overall performance
Very good phone and reception.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the phone and using it in style. Not had issues so far.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're so glad you're loving your phone and enjoying it in style! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
- Pros mentioned:Portability
Mr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly device that is enjoyable. Highly recommended
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're so glad to hear you're enjoying your device! Thank you for your recommendation—we appreciate your support! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
- Pros mentioned:Battery life
Greta foldable phone!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great home so far haven't failed me and battery does last a while
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ArtChurro, We're thrilled to hear you're enjoying your foldable phone. It's great to know the battery life is meeting your expectations. Thanks for being a part of the Motorola family. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch